Ratings based on 1,028 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Stuart, Florida

Convinient location.

Posted Feb 6, 2016
Pros: I have beeen coming to the hotel over the years because of its locatioon and observed how prices have continued to rise.
Cons: Towels frayed, bed mattres should be renewed. Wifi access in rooms must be imporved: it currnetly induces you to purchase optional upgrade.
Location: Not much can be done without getting back into the car.
Always courteous staff, clean simple facilities. Easy parking, simple efficent brakfest. Graet if all you need is a simple clean room.
2 out of 5
by A verified traveler

Overall disappointing Hotel experience

Posted Jan 18, 2016
Pros: Its location. It was near my meeting place.
First of all when I got to the hotel they had cancelled my reservation without notice and without authority. My reservation was confirmed!! Because of this they gave me the worst room in the hotel (they usually don't reserve this room for guests). The next day they did give me another room which was OK. So the third day when I got back to my room a 10:00pm the key didn't work and the room had not been cleaned. At the reception nobody knew why the room had not been cleaned. Totally disappointing!!
4 out of 5
Recommended
for Families
by A verified traveler

Ottimo hotel

Posted Jan 9, 2016
Ottimo hotel per chi ha intenzione di girare nei dintorni di Miami . Camere pulite con tutti i confort , colazione discreta compresa nel costo della camera .
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Better than expected

Posted Jan 3, 2016
Clean room, comfortable bed, complimentary Break fast
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2015
Little parking lot Not enough spaces for patking
5 out of 5
Recommended
for Everyone
by A verified traveler

Very well run hotel.

Posted Dec 7, 2015
Pros: Well kept, very clean.
Cons: More staff in the mid-afternoon. They only had one person working in the mid-afternoon when people were checking in = long wait at front desk 1pm-4pm
Location: Convenient location on the other side of highway from main Coconut Grove commericial district.
My 4-day stay here was very pleasant and would definitely stay here again. The room was very clean and the conditions new/very good. The staff were very helpful and friendly. Coffee and tea always available and good quality. Included breakfast was great but note below. My only caveat is would be that the breakfast ends earlier than most places that offer it -- at 10am even on the weekends. So for those who are on vacation and want to sleep in, you'll be out of luck as the kitchen staff stops refreshing items at 9:30am, when there's a run of last minutes like us heading down to breakfast -- omelettes/eggs, waffles, milk, fresh fruit -- that's all gone by 9:15/30. We missed breakfast altogether the 1st day and did not get any waffles the other days as there were a ton of families on the weekend with many kids who ate everything. We managed to get some eggs and bacon/sausage on two of the days when we arrived right at 9:40, but literally took the last two servings on those days and left a wake of irritated people who were behind us to get the food, only to find out that there was nothing left. Also, while the location is convenient to the main Coconut Grove stores and nightlife, you need to be very careful walking as you need to cross some very busy streets with multi-directional streams of traffic coming at you -- recommend taking a taxi or Uber just to be safe. They use radio frequency room keys and my keys never worked after the cleaning people came.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2015
Used this hotel before our cruise and it was clean and an easy check in.
3 out of 5
by A verified traveler

Posted Dec 4, 2015
Booked on Saturday for Monday arrival. Water shut off was scheduled for Tuesday morning, however, I was never informed about it when making reservation. Found out upon arrival from a posted sign at check in counter!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ormond Beach, Fl

Very nice hotel conveniently located.

Posted Nov 23, 2015
Pros: Everything.
Cons: no
Location: We attended a wedding at the Biltmore which was 3 miles away.
This hotel looked brand new. The room was very spacious and extremely clean. The hotel staff were very accommodating and the complimentary breakfast was plenty of food for all tastes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful stay

Posted Nov 9, 2015
Had a relaxing stay while away on business and plan to stay at the hotel again when I return to the area.