Lobby

Reviews of Hampton Inn & Suites Miami-Airport South-Blue Lagoon

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 981 out of 1462 reviews" "
Rating 8 - Good. 291 out of 1462 reviews" "
Rating 6 - Okay. 101 out of 1462 reviews" "
Rating 4 - Poor. 52 out of 1462 reviews" "
Rating 2 - Terrible. 37 out of 1462 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Idan

Business traveler
Disliked: Amenities
Smells
Stayed 1 night in Apr 2024

10/10 Excellent

Karen Renee

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and convenient to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Dwight or Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and attentive. Not to mention the lobby smelled GREAT!!!!! Not sure what scent is being used but it was A for me and my family. Conveniently located near stores and fast food. Will surely stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Aries

Liked: Cleanliness, staff & service, property conditions & facilities
Was alot better than expected. Ive never stayed at Hampton before. Will be using again.
Stayed 1 night in Apr 2024

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying there before our cruise. Clean, comfortable & love having grocery store and pharmacy next door
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gianna on Apr 18, 2024
Dear Guest. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. Very friendly and helpful. Willie is top notch. A great example of front desk associate.
Stayed 1 night in Apr 2024
Response from CR on Apr 15, 2024
Thank you for the review and we hope to see you soon.

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CR on Apr 15, 2024
Thank you for the review and we hope to see you soon.

8/10 Good

Darnellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Jan 2024
Response from CR on Apr 12, 2024
Thank you for the review and we hope to have you with us again soon.

10/10 Excellent

Kristi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 0900 from our cruise and the hotel had all 3 of our rooms ready to go for a SUPER early check in. $25/room was certainly worth the extra fee to be able to check in and chill.
Stayed 1 night in Apr 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Mark Lenus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and clean hotel. Many good eating options within walking distance.
Stayed 6 nights in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

8/10 Good

Edwin

Liked: Cleanliness, staff & service
Convenient to shopping and restaurants
Stayed 1 night in Apr 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Kayla Andrena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options are limited. Not much for non meat eaters
Stayed 3 nights in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Yeliz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Jose, the shuttle driver was very punctual courteous & offered good restaurant options. Front desk was efficient, room pleasant. No airport noise.
Stayed 1 night in Apr 2024
Response from Gianna on Apr 3, 2024
We appreciate you sharing your feedback. Our team is happy to see that your overall visit to our resort was a positive one and that on the whole, you found value in the amenities we provide our guests. Thank you for staying with us!

10/10 Excellent

Chennel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious suite. It was clean and smoke free
Stayed 2 nights in Mar 2024
Response from Gianna on Apr 3, 2024
We appreciate you sharing your feedback. Our team is happy to see that your overall visit to our resort was a positive one and that on the whole, you found value in the amenities we provide our guests. Thank you for staying with us!

10/10 Excellent

Genia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Quiet property. Breakfast selection was a little thin but better than nothing!
Stayed 1 night in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

8/10 Good

Michael, Norcross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay a night before cruise. Local stores (Walgreens, CVS, Publix , Liquor store walking distance right across street to pick up last minutes stuff
Stayed 1 night in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Denise

Stayed 1 night in Mar 2024

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful! Especially Gio.
Stayed 1 night in Mar 2024
Response from Gianna on Apr 3, 2024
We appreciate you sharing your feedback. Our team is happy to see that your overall visit to our resort was a positive one and that on the whole, you found value in the service we provide our guests. Thank you for staying with us!

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Outdated and over-priced. Close to the airport with shuttle service.
Stayed 1 night in Mar 2024
Response from Gianna on Apr 3, 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property.

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, staff & service, amenities
The beds are not comfortable and the box springs need to be replaced..every time you move they Creek!!
Stayed 2 nights in Mar 2024
Response from Gianna on Apr 3, 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property.

10/10 Excellent

Ginger, Morgan Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great for overnight stay on a canceled flight. Airport shuttle. Complimentary breakfast. Good customer service.
Stayed 1 night in Mar 2024
Response from Gianna on Apr 3, 2024
We appreciate you sharing your feedback. Our team is happy to see that your overall visit to our resort was a positive one and that on the whole, you found value in the amenities we provide our guests. Thank you for staying with us!

10/10 Excellent

Jeanne

Stayed 1 night in Mar 2024
Response from Gianna on Apr 18, 2024
Dear Guest. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and park. Quiet, yet close to the airport.
Stayed 2 nights in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that they have shuttles. Staff is always friendly
Stayed 1 night in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

4/10 Poor

Tiffany

Disliked: Cleanliness, property conditions & facilities
Reviews are good, but these rooms are definitely older and smell musty, carpet feels dirty, etc.
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

6/10 Okay

Godfrey, Cunupia

Liked: Cleanliness
I rather like the location. The staff for the most part is helpful. What I don't like is the practice of getting your room cleaned only after three days for long stays. To their credit though towels etc. are always available on request from Housekeeping.
Stayed 5 nights in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review. Our housekeeping policy is from Hilton Corporate guidelines. Anything you need tho we are always available. We hope to welcome you back soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice clean rooms!
Stayed 1 night in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean, comfirtable rooms and well situated...
Stayed 7 nights in Mar 2024
Response from Gianna on Mar 21, 2024
We appreciate you sharing your feedback. Our team is happy to see that your overall visit to our resort was a positive one and that on the whole, you found value in the amenities we provide our guests. Thank you for staying with us!

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very straightforward. In, out . Clean
Stayed 1 night in Mar 2024
Response from CR on Mar 18, 2024
Thanks for the review and hope to have you with us again soon.

8/10 Good

Aurelia, Washington

Traveled with partner
Liked: Cleanliness, staff & service
The AC in our room made a very loud sound and kept us up for most of the very short night we had between flights.
Stayed 1 night in Mar 2024
Response from Gianna on Mar 17, 2024
Whilst it was a pleasure to have you as our guests at the Hampton Inn & Suites by Hilton Blue Lagoon , we are sorry to hear that you had not enjoyed your stay on this occasion and do apologize for the disturbance experienced.Although our utmost have been done to contain noise disturbance to a minimum, there is never a good time to carry out refurbishment and as you can appreciate, it is to ensure that we continue to deliver high quality products, standards and facilities to our guests.Once again, our apologies for the disappointment caused and we do hope to welcome you back in the future to our new look and enhanced facilities.

10/10 Excellent

Dave, hillsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gianna on Mar 17, 2024
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell shortIf there are any specific comments that you would like to share about your stay that you think would help us improve our operations please let us know.Once again, thank you for your feedback and should you need anything in the future please do not hesitate to contact us.

10/10 Excellent

riley, cullman

Stayed 1 night in Mar 2024
Response from CR on Apr 10, 2024
Thank you for the review and we hope to see you again soon.

8/10 Good

Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from CR on Mar 14, 2024
Thank you for your review and we hope you stay with us the next time in Miami.

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location, convenient to shopping and dinner options. Bus to and from the Airport only ran once per hour. Very long wait time. Call to find out what happen to the bus, no answer.
Stayed 1 night in Mar 2024
Response from CR on Mar 13, 2024
Thank you for your review. We are so sorry you waited some time and that no one answered your call. That is not our normal. The shuttle does leave the hotel on the hour every hour from 5am to 11pm. We hope you visit us again.

10/10 Excellent

Aditi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay after a trying day at the airport. It was a sanctuary, traveling alone with a young child. Most of all the staff was kind, efficient, and the breakfast, pool, shuttle was all an extra bonus. Don’t hesitate, the best stay close to the airport!!!!
Stayed 1 night in Mar 2024
Response from CR on Mar 12, 2024
Thank you for your review. We hope to have you with us again soon.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay here. The hotel is beautiful and the staff are wonderful. Wish there was more to do in the neighborhood, but that’s the only con.
Stayed 1 night in Mar 2024
Response from Jennifer / Front Office Manager on Mar 10, 2024
Thank you so much for taking the time to leave us this fantastic review! I am so happy that you had such a wonderful stay from check-in to check-out. We have an excellent staff who love to take care of everyone! Whenever you come back through Miami, please let us know! We would love to see you again!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and comfortable
Stayed 1 night in Mar 2024
Response from CR on Mar 8, 2024
Thank you for the review and hope to have you with us again soon.

8/10 Good

Gio

Business traveler
Liked: Staff & service
Disliked: Amenities
The property is old and the location is terrible.
Stayed 1 night in Mar 2024
Response from CR on Mar 7, 2024
Good morning Gio. Sorry our hotel did not meet your expectations, we recently renovated in 2020 all our rooms, common areas, and exterior. We also have a grocery store, shopping, pharmacy and several food options just steps outside our door. Hopefully you give us another opportunity. Have a wonderful day.

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was beyond excellent! Our room had a well-equipped kitchen and perfectly sized bedroom and living room. Best of all, it's located across the street from Publix!
Stayed 2 nights in Jan 2024
Response from CR on Mar 7, 2024
Thank you for your review and we hope to have you with us again soon.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here. The room was beautiful and comfortable, the staff were enormously helpful. There’s a shopping plaza with grocery store and restaurants across the street - although the street is very busy. Nice little touches everywhere and the outdoor pool/hot tub area is wonderful.
Stayed 2 nights in Feb 2024
Response from Jennifer / Front Office Manager on Mar 2, 2024
Good afternoon Susan,We are thrilled to hear you had a fantastic stay. I will ensure to share your kind words with the team, they will be pleased to hear they did a great job.We hope to see you all once again during your next visit!

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer / Front Office Manager on Mar 2, 2024
Good Afternoon Guy,Thank you for the excellent scorre! We are pleased to hear you had an enjoyable stay.Looking forward to seeing you once again!

8/10 Good

monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location from airport and where we needed to go.
Stayed 1 night in Feb 2024
Response from CR on Mar 6, 2024
Thank you for the review. Hope to have you with us again soon.

8/10 Good

Layton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CR on Mar 6, 2024
Thank you for the review. Hope to have you with us again soon.