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Reviews of Hilton Cabana Miami Beach Resort

4 out of 5
Hilton Cabana Miami Beach Resort
6261 Collins Ave, Miami Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 51 out of 134 reviews" "
Rating 8 - Good. 31 out of 134 reviews" "
Rating 6 - Okay. 26 out of 134 reviews" "
Rating 4 - Poor. 10 out of 134 reviews" "
Rating 2 - Terrible. 16 out of 134 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shamez, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad at all
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thanks so much for your feedback!

4/10 Poor

shelleen

Traveled with group
Disliked: Amenities, property conditions & facilities
The staff eas nice. The property on the other hand i would not go back to. The rooms were not great. We had to change rooms. Did not hsvr access to one of the pools because they were redoing it. It was bery noisey. They should have given me a discount
Stayed 3 nights in Apr 2024
Response from Management on Apr 18, 2024
Thanks so much for your feedback

6/10 Okay

Verna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bed and pillows were great. The staff awesome. Rooms need some up keep. Loved the heated pool. Construction across the street. Made it really hard to sit outside
Stayed 4 nights in Apr 2024
Response from Management on Apr 17, 2024
Thank you for your feedback.

6/10 Okay

Krystel

Stayed 1 night in Apr 2024
Response from Management on Apr 17, 2024
Thank you for your feedback.

2/10 Terrible

Austin, Scarborough

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 17, 2024
Thank you for your feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
It was amazing
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you so much for your feedback

4/10 Poor

Naomi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you so much for your feedback

10/10 Excellent

memer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Management on Apr 11, 2024
Thank you for your feedback!

6/10 Okay

J. Marc, Delmar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Parking is valet ONLY.....
Stayed 3 nights in Apr 2024
Response from Management on Apr 11, 2024
Thank you for your feedback!

6/10 Okay

Serguio

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was dirty. Had not been cleaned from prior use trashcan not emptied, toilet was dirty, sink was dirty
Stayed 2 nights in Apr 2024
Response from Management on Apr 9, 2024
We apologize for the inconvenience, we will learn from this and improve our service levels.

8/10 Good

Viacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you so much for your feedback!

10/10 Excellent

Wael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant time spent in the Hilton Cabana
Stayed 3 nights in Apr 2024
Response from DQ on Apr 7, 2024
Thank you so much for your feedback

4/10 Poor

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We expected better service, accommodations, and conditions of the property from Hilton……. First, the room was very small, the bathroom was not in good condition, the shower door was not closing completely, the toilet was leaking and generally, everything was worn off … second, two buildings on both sides of the property were going through major renovations (with concrete drilling etc.), and the noise was unbearable. you can hear it from the room, the common areas, the bar, and pool….. until 5 pm every day…not what we were hoping to get on vacation…it was never mentioned anywhere when we booked it, otherwise, we would not choose this hotel. and the “cherry on top” was the broken elevator on the last day. the hotel had two functional elevators, and it was not really enough too, but we ended up waiting for 30 min to get out from the 8th floor with 4 suitcases and 2 kids, so our Uber to the airport charged us for waiting….…. disaster.
Stayed 6 nights in Mar 2024
Response from Management on Apr 1, 2024
Thank you so much for your feedback

10/10 Excellent

Kami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff was excellent. Easy beach access. A couple days there was only luke warm water in the shower and the shower door doesn’t completely seal so there was always water on the floor, enough to soak a towel. Overall a great property with great staff.
Stayed 4 nights in Mar 2024
Response from Management on Mar 30, 2024
Thank you so much for the feedback!

6/10 Okay

Hugo

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I expected a newer facility or updated facility for the price that I paid.
Stayed 2 nights in Mar 2024
Response from Management on Mar 27, 2024
Thank you so much for your feedback

10/10 Excellent

Getachew

They have the best service. We really love it.
Stayed 2 nights in Mar 2024
Response from Customer service on Mar 24, 2024
Thank you for the wonderful review and for staying with us. We appreciate you recommending us and look forward to welcoming you back again soon.

10/10 Excellent

LaKeyvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was very friendly and all helped us celebrate my birthday 🎉 i
Stayed 3 nights in Mar 2024
Response from Management on Mar 24, 2024
Thank you so much for your feedback!

10/10 Excellent

Anteneh Chekol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Management on Mar 22, 2024
Thank you so much for your amazing review!

4/10 Poor

Tawnyan

Stayed 2 nights in Mar 2024
Response from Management on Apr 5, 2024
Thank you for your feedback

8/10 Good

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a very nice stay overall, the cleanliness and comfortability of the room was great! However, we stayed in an accessible room and we were slightly disappointed by the overall accessibility. Firstly, there was a large lip on the floor to exit to the balcony that was not wheelchair accessible. Secondly, the shower was slightly inconvenient, as it spread water everywhere. Lastly, our fridge did not work and we never received service to fix it.
Stayed 2 nights in Feb 2024
Response from management on Mar 11, 2024
Thank you so much for your feedback!

10/10 Excellent

Jade

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. Clean, perfect location and a lot of activities on the property. Restaurant was also good but pricey. Two pools and hot tub but one was closed they also had beach access!
Response from Management on Mar 6, 2024
Thank you so much for your amazing feedback!

6/10 Okay

Brandon

Traveled with partner
Liked: Staff & service
Beach access is great! However, only valet parking is available ($50 per day!) and the hotel hallways, elevators and rooms show a lot of wear. The lobby was disjointed with no flow and several of the machines were inoperable in the exercise room.
Stayed 4 nights in Feb 2024
Response from Management on Mar 5, 2024
Thank you so much for your feedback

10/10 Excellent

Raimundo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you for your feedback!

6/10 Okay

Jessica

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you for your feedback!

8/10 Good

Timsy

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Private beach at the property was very convenient with kids, heated pool and Jacuzzi were relaxing. Hotel was clean and tidy. Bus stop was right opposite the hotel. Overall a good stay.
Stayed 4 nights in Feb 2024
Response from Management on Mar 1, 2024
Thank you so much for your feedback

6/10 Okay

Vikas

Traveled with family
Disliked: Property conditions & facilities
This property needs a lot of cleaning and upgrade. Front desk needs to educate a bit more on customer service. The staff at the restaurant is definitely great. They serve you very well.
Stayed 2 nights in Feb 2024
Response from Management on Feb 28, 2024
THanks so much for the feedback!

10/10 Excellent

David

Traveled with family
It wasn’t new, but it was professionally managed and everything was as it should be.‘I thought the text responsiveness by management was excellent.
Stayed 3 nights in Feb 2024
Response from Management on Feb 27, 2024
Thank you so much for your awesome feedback!

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, not many restaurants within a 10 minute walk
Stayed 2 nights in Feb 2024
Response from Management on Feb 27, 2024
Thank you so much for your feedback!

6/10 Okay

Kelsey

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall we had a great stay. Unfortunately when we arrived early only one room was ready and we were told the other would be ready by 4PM. We weren’t able to get into our room till around 5pm. The bathroom door was broke so we ended up having to move rooms.
Stayed 5 nights in Jan 2024
Response from Management on Feb 26, 2024
Thank you so much for your feedback

8/10 Good

Jacob

Traveled with family
Liked: Staff & service
The bedding was flimsy and thin. Definitely a bit dated. The property was beautiful and the staff were wonderful. I would stay there.
Stayed 2 nights in Feb 2024
Response from Management on Feb 20, 2024
Thank you so much for your quick response.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you so much for your feedback!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Digital check in and room keys prior to arrival. Nice! Our extended stay proved our experience wasn’t a fluke. Great hospitality and all around service. 2 pools with plenty of seating plus the beach and Hiltons amenities there were second to none! Free beach chairs along with bikes. Very well ran property. Thank you Hilton for the great experience. Dave & Penny Nashville
Stayed 6 nights in Feb 2024
Response from Management on Feb 18, 2024
Thank you so much for your feedback!

10/10 Excellent

Anela, Revere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to be right on the beach with pool options, hot tub and gym then this is a right place. The hotel is very modern, clean and the staff is very nice and helpful!
Stayed 3 nights in Feb 2024
Response from Management on Feb 16, 2024
Thank you so much for your feedback!

10/10 Excellent

COLLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
Thank you so much for the kind feedback!

4/10 Poor

Alice

Disliked: Staff & service
There were no drinking glasses in the room, it was noisey at night, I received a key to a room that was already occupied and then had to wait 45 minutes after the "guaranteed" check in time for a vacant room. This was despite of the fact that I asked for an early check in time at the time of booking. I did receive a voucher for a continental breakfast at the hotel restaurant for having to wait so long for a vacant room, but the attitude of customer service at the front desk was very sub par. Also, the bathroom towels were small. I could probably go on and on about the substandard service at this hotel. Overall, i would not recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Management on Feb 10, 2024
Thank you so much for your feedback.

10/10 Excellent

Gwen

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you so much for your kind review!!

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the beach. Excellent service from housekeeping to the porter to the restaurant and bar. Fun and relaxing atmosphere.
Stayed 1 night in Jan 2024
Response from Management on Feb 10, 2024
Thank you so much for your review!

2/10 Terrible

Angela, Los Altos

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We have party of three people, I reserved a one bedroom suite. The second bed is sofa bed and it needs to be set up. I sent text messages many times, the staff said they don't have people to help set up my bed. The coffee table in front of the sofa is very heavy, I managed to move it away, but the sofa bed is very heavy, I couldn't open it my self. I have send them multiple messages again, it is almost midnight, I have an early morning flight to catch up. Finally done one come at 12:02am to help me get me bed set up. Also the second bathroom has a pocket door. When I close the door from inside, I cannot open it. I had to reach to the bottom of the door, put the door out then open. Very frustrating experience.
Stayed 1 night in Feb 2024
Response from Management on Feb 5, 2024
Thank you so much for your feedback!

10/10 Excellent

Gwen

Liked: Amenities
Amazinh
Stayed 2 nights in Jan 2024
Response from Customer service on Feb 3, 2024
Thank you for the 5 star review, Gwen. We hope to welcome you back again soon.

10/10 Excellent

Ursula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you so much!

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Jan 22, 2024
Thank you so much for your amazing review!

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Jan 22, 2024
Thank you so much for your feedback!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Jan 22, 2024
Thank you so much for your feedback!

6/10 Okay

Marco Antonio

Stayed 3 nights in Jan 2024
Response from Management on Jan 23, 2024
Thank you so much for your feedback!

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thank you so much for your feedback!

8/10 Good

Carlos M

Stayed 4 nights in Jan 2024
Response from Management on Feb 5, 2024
Thank you so much for your feedback!

8/10 Good

Somphors

Liked: Cleanliness, staff & service
Staying here for 3 nights is not bad but it could be better. I was in a room right next where the employees bring the trash there, which unfortunately not what anyone want to be next too. Plus my door have a pretty big gap at the bottom of it so there were alot of noises coming through. I never stayed at a hotel where there are gap or space at the bottom of the door. The first night was terrible due to a sound like a washing machine woke me up at 4am and lasted for about 45mins. I did addressed this matter with the front desk and they gave me a free breakfast which is fine. Over all it was a average hotel.
Stayed 3 nights in Jan 2024
Response from Management on Jan 31, 2024
Thank you for your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Management on Jan 15, 2024
Thank you for your feedback!!

2/10 Terrible

Ricardo

Business traveler, Traveled with partner
Yellow old towels, the toilet did not flushed, dirty carpets, the restaurant no meals only fast food. Will NOT come back there
Stayed 1 night in Jan 2024
Response from Management on Jan 12, 2024
Thank you so much for your feedback.

10/10 Excellent

John, Mays Landing

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 12, 2024
Thank you so much for your feedback.