Exterior

Reviews of Hilton Garden Inn Miami Airport West

3 out of 5
Hilton Garden Inn Miami Airport West
3550 Nw 74th Ave, Miami, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 539 out of 1003 reviews" "
Rating 8 - Good. 255 out of 1003 reviews" "
Rating 6 - Okay. 100 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Traveled with partner
Shuttle driver was very friendly and we informative.. check in girl was as well. Had a good drink and late dinner and good short sleep in a clean comfortable room,had to be back to the shuttle at 4 am! All was accommodating.
Stayed 1 night in Apr 2024
Response from Ardrey on Apr 25, 2024
Hello Brenda,Thank you for much for the kinds words regarding the property. We are happy to hear you had a great stay with us. Really hope we get the opportunity to host you again in the near future.Regards,Ardrey Lopez

8/10 Good

MICHON, Bear

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here after coming back from a cruise. The guy who checked me in was great. I was sable to order DoorDash and they accepted the food. The shuttle was perfect. Had me to the airport in no time during very early hours. Would stay again.
Stayed 1 night in Apr 2024
Response from Ardrey on Apr 24, 2024
Hello Michon,Thank you so much for your review of the property. We are so grateful we got the chance to host you. Hope we get the opportunity to see you again very soon.Regards,Ardrey Lopez

8/10 Good

Steven, barboursville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ardrey on Apr 24, 2024
Hello Steven,Thank you so much for your review of the property. We are grateful we got the chance to host you. I am really hoping we get the chance to see you again for another great stay.Regards,Ardrey Lopez

10/10 Excellent

Kersch

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime checking in is a great option, even at late hours staff are still welcoming and warm.
Stayed 1 night in Apr 2024
Response from Ardrey on Apr 24, 2024
Hello Kersch,We are so happy you enjoyed your stay with us. It was truly a pleasure to have you here. I am hoping we get the opportunity to see you again in the near future.Regards,Ardrey Lopez

10/10 Excellent

Shannon

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Devin Hartling on Apr 21, 2024
Dear Shannon,Thank you for rating your stay with us. I am glad you enjoyed the hotel and found everything to your comfort. We hope to welcome you back again soon.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ardrey on Apr 17, 2024
Hello Felix,Thank you so much for your review. We are happy that you enjoyed your stay with us. It was a pleasure to host you. Hope we get the chance to see you again in the near future.Regards,Ardrey Lopez

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ardrey on Apr 16, 2024
Hello Leona,We are happy to hear you had a great stay with us. We do hope we get the opportunity to see you again in the very near future.Regards,Ardrey Lopez

8/10 Good

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in wasn’t until 4pm, but staff were very friendly. Conveniently located by a variety of dining options!
Stayed 1 night in Apr 2024
Response from Ardrey on Apr 16, 2024
Hello Emily,Happy to hear you enjoyed your stay with us. Really do hope there is a way for us to host you again for anther great stay.Regards,Ardrey Lopez

10/10 Excellent

Doron

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great staff and stay. Breakfast options were phenomenal
Stayed 2 nights in Apr 2024
Response from Devin Hartling on Apr 14, 2024
Dear Doron,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. We hope to welcome you back again.

10/10 Excellent

Yadira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Devin Hartling on Apr 13, 2024
Dear Yadira,Thank you for your review and comments. I am glad you enjoyed your stay, and we hope to welcome you back again.

10/10 Excellent

Sarah

Stayed 5 nights in Feb 2024
Response from Ardrey on Apr 8, 2024
Hello Sarah,We are grateful to see you enjoyed your stay with us. I am really hoping we get the chance to see you again in the near future.Regards,Ardrey Lopez

8/10 Good

LUZ

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mala atención de la señora en la recepción
Stayed 1 night in Mar 2024
Response from Devin Hartling on Apr 5, 2024
Dear Luz,Thank you for your review and comments. I am sorry you found the service at the Front Desk to be unsatisfactory. We will look into what happened and address it accordingly. We hope to welcome you back for a better experience.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Devin Hartling on Apr 7, 2024
Dear George,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

4/10 Poor

Luz

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Devin Hartling on Apr 5, 2024
Dear Luz,Thank you for rating your experience with us. I am sorry your stay was less than perfect. We appreciate your feedback, and we hope to welcome you back for a better stay in the future.

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
We found the hotel to be very clean and lots of amenities including a pool, restaurant and lots of snacks!
Stayed 1 night in Mar 2024
Response from Ardrey on Apr 3, 2024
Hello Cindy,Thank you so much for taking the time and opportunity to rate our property. We are glad to hear you had a pleasant. Really do hope we get the chance to host you again in the near future.Regards,Ardrey Lopez

10/10 Excellent

FOLAKE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. The rooms were clean and comfortable
Stayed 1 night in Mar 2024
Response from Ardrey on Apr 3, 2024
Hello Folake,Thanks so much for your review of the property we really do appreciate your review and I hope we get the chance to host you again in the near future.Regards,Ardrey Lopez

8/10 Good

robert, Bangor

Liked: Cleanliness, staff & service, property conditions & facilities
I had a 4-hour layover, so what's to like?
Stayed 1 night in Mar 2024
Response from Ardrey on Apr 1, 2024
Hello Robert, Thanks so much for the review of the property. I know you did not stay that long, but we appreciate the good review. Hope we get the chance to see you again in the near future for a longer stay.Regards,Ardrey Lopez

6/10 Okay

Leslie

Traveled with family
Liked: Staff & service, property conditions & facilities
The water in the bathroom sink almost made me throw up. The smell was awful! The room itself is modern, comfortable and clean.
Stayed 1 night in Mar 2024
Response from Ardrey on Mar 31, 2024
Hello Leslie,I am sorry to hear that this what you experienced here at our property. Of course, this isn't the way we wanted you to leave on a sour note. I hope there is a way for us to host you again for a better stay.Regards,Ardrey Lopez

4/10 Poor

Aaron, Pe Ell

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Breakfast isn’t free, they didn’t tell us it was $17 per person until after we’d already dished up plates of subpar standard hotel food. Checkout is at noon but the maid staff will harass you every 15-20 minutes starting at about 8am. Truly ridiculous considering what we paid to stay in this hotel for 1 night… Do Better!!
Stayed 1 night in Mar 2024
Response from Devin Hartling on Mar 31, 2024
Dear Aaron,Thank you for your review and comments. Breakfast is not free as a brand standard at Hilton Garden Inns. As for the housekeeping disturbing you before check-out time, I am truly sorry for that. I appreciate your feedback and we hope to improve on this. I hope to welcome you back for a better experience in the future.

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Mar 2024
Response from Devin Hartling on Mar 29, 2024
Dear Kyle,Thank you for rating your stay with us. I am glad you enjoyed the hotel, and we appreciate your feedback. We hope to welcome you back again.

6/10 Okay

David

Business traveler, Traveled with partner
It was ok..!!
Stayed 2 nights in Mar 2024
Response from Ardrey on Mar 28, 2024
Hello David,I am sorry to hear that we did not fully exceed the expectations of your stay. I am really hoping there is a way to make it up in the near future for a better one. Regards,Ardrey Lopez

10/10 Excellent

Lee

Stayed 1 night in Mar 2024
Response from Devin Hartling on Apr 14, 2024
Dear Lee,Thank you for rating your stay with us. We hope to welcome you back again.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service! Maryanna was Awesome ~ Very Helpful ~ Thank You So Much!
Stayed 1 night in Mar 2024
Response from Ardrey on Mar 25, 2024
Hello Pamela,Thanks so much for the opportunity for us to host you here at our property. Happy to hear Maryanna assisted you in every way possible. Hope we get the chance to see you again very soon.Regards,Ardrey Lopez

10/10 Excellent

Marcus

Stayed 1 night in Mar 2024
Response from Devin Hartling on Apr 13, 2024
Dear Marcus,Thank you for rating your stay with us. I am glad you enjoyed the hotel, and we appreciate your feedback. I hope to welcome you back again.

10/10 Excellent

rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice staff, allowed me to check in early 10/10
Stayed 1 night in Mar 2024
Response from Ardrey on Mar 22, 2024
Hello Rebecca,Thanks so much for your kind words and I appreciate your great remarks about the property. We really hope we get the chance to see you again in the very near future. Regards,Ardrey Lopez

10/10 Excellent

Harrison, CHICAGO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Parking registration process is inconvenient.
Stayed 1 night in Mar 2024
Response from Devin Hartling on Mar 23, 2024
Dear Harrison,Thank you for your review and comments. I am glad you enjoyed your stay, but sorry you found our parking process inconvenient. We believe it to be quite easy just simply scan a QR code and enter your license plate and payment information. However, we are always looking to make things easier for our guests and we appreciate your feedback as it is a new system for us. I hope to welcome you back again.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Great option for cruise parties
Stayed 1 night in Mar 2024
Response from Devin Hartling on Mar 21, 2024
Dear Michele,Thank you for rating your stay with us. I am glad you enjoyed the hotel and found everything to your comfort. We hope to welcome you back again.

10/10 Excellent

Michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, attentive and friendly.
Stayed 1 night in Mar 2024
Response from Ardrey on Mar 18, 2024
Hello Michelle,Thank you so much for your feedback and review of the property. We are happy we got the opportunity to host you. I am hoping that we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

10/10 Excellent

Kayla, Hempstead

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in process! Very helpful receptionist. Rooms were clean and comfortable!
Stayed 1 night in Mar 2024
Response from Ardrey on Mar 12, 2024
Hello Kayla, Thank you so much for the kind review of the property. We are happy to know you had a great stay with us. Do hope we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

8/10 Good

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place But be prepared for hidden costs like parking and breakfast
Stayed 1 night in Mar 2024
Response from Ardrey on Mar 12, 2024
Hello Silvia,Thank you so much for the kind review of the property. We are happy to know you had a great stay with us. Do hope we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean . Nice size room. I would stay here again .
Stayed 1 night in Mar 2024
Response from Ardrey on Mar 12, 2024
Hello Tammy, Thank you so much for the kind review of the property. We are happy to know you had a great stay with us. Do hope we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

6/10 Okay

rhonda

Stayed 1 night in Mar 2024
Response from Ardrey on Mar 30, 2024
Hello Rhonda,I am sorry we did not fully exceed the expectations for your stay. I am hoping we get the chance to host you again in the very near future for a better stay.Regards,Ardrey Lopez

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Ardrey on Mar 9, 2024
Hello Diane,Thank you for your kind review of the property. We really do appreciate your feedback always. We really hope we get the chance to host you again in the very near future for another great stay. Regards,Ardrey Lopez

8/10 Good

Lynn

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Ardrey on Mar 8, 2024
Hello Lynn,Thank you so much for the great review. I really hope we get the chance to see you again in the very near future.Warm Regards,Ardrey Lopez

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Mar 2024
Response from Devin Hartling on Mar 3, 2024
Dear Virginia,Thank you for your review and comments. I am glad you enjoyed your stay and felt welcomed by the staff. We hope to welcome you back again!

10/10 Excellent

Raymond, 7246 Creek view Drive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food
Stayed 1 night in Mar 2024
Response from Devin Hartling on Mar 2, 2024
Dear Raymond,Thank you for your review and comments. I am glad you enjoyed your stay and the food at the restaurant. It was a pleasure to host you, and we hope to welcome you back again.

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Devin Hartling on Mar 1, 2024
Dear Eleni,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. We hope to welcome you back again!

6/10 Okay

MohdYaser

Liked: Cleanliness, staff & service
The noisy of air planes fly over the hotel is serious issue. You have to have good set of air plugs.
Stayed 2 nights in Feb 2024
Response from Devin Hartling on Mar 1, 2024
Dear MohdYaser,Thank you for your review and comments. I am sorry your stay was disturbed by the noise of the planes. I appreciate your feedback and we hope to welcome you back again.

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk and resturant went out of their way to help us.
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 28, 2024
Dear Fred,Thank you for your review and comments. I am delighted you enjoyed your stay and felt welcomed by our staff. It was a pleasure to host you, and we hope to welcome you back again.

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super!
Stayed 3 nights in Feb 2024
Response from Ardrey on Feb 27, 2024
Hello Rocio,Thank you so much for your feedback and we truly appreciate your kind review of the property. Hope we get the chance to serve you again real soon.Regards,Ardrey Lopez

4/10 Poor

Danielle

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 25, 2024
Dear Danielle,Thank you for rating your stay with us. I am sorry your stay did not meet expectations. We appreciate your feedback and hope to welcome you back for a better stay in the future.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Ardrey on Feb 21, 2024
Hello Daniel,Thanks so much for the feedback and the review of the property. Really glad to hear you enjoyed your stay with us. We really hope we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is a good size.
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 18, 2024
Dear Michael,Thank you for your review and comments. I am glad you enjoyed your stay and the size of the suite. It was a pleasure to host you, and we hope to welcome you back.

8/10 Good

Yvette, st. augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and quiet dining options. Outside of the hotel are difficult to get to because of the highway but surprisingly the hotel restaurant was better than I expected.
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 17, 2024
Dear Yvette,Thank you for your review and comments. I am glad you enjoyed your stay and found our restaurant to your liking. We appreciate your feedback and hope to welcome you back again.

8/10 Good

Eugene

Traveled with family
Liked: Cleanliness, property conditions & facilities
The resort was okay...was surprised on the parking fee as it wasn't on website...location was convenient to airport
Stayed 2 nights in Feb 2024
Response from Devin Hartling on Feb 15, 2024
Dear Eugene,Thank you for your review and comments. I am sorry your stay was affected by the parking fee. We began charging for parking December 2023 and it was posted to our website at that time. We apologize for any confusion, and we hope to welcome you back again.

10/10 Excellent

Karl

Stayed 1 night in Feb 2024
Response from Ardrey on Feb 15, 2024
Hello Karl,We are very grateful and appreciative of your review of the property. Thanks so much for the kind remarks. We really hope we get the opportunity to see you again in the near future.Warm Regards, Ardrey Lopez

10/10 Excellent

Lawanda

Liked: Cleanliness, staff & service, property conditions & facilities
I had a comfortable stay
Stayed 1 night in Feb 2024
Response from Ardrey on Feb 15, 2024
Hello Lawanda,We are very grateful and appreciative of your review of the property. Thanks so much for the kind remarks. We really hope we get the opportunity to see you again in the near future.Warm Regards, Ardrey Lopez

10/10 Excellent

Sharranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean and had good amenities.
Stayed 3 nights in Feb 2024
Response from Ardrey on Feb 4, 2024
Hello Sharranda,We appreciate you for staying with us. It was truly a pleasure to host you. Hope you had a great birthday here in Miami. I really hope we get the chance to see you again in the very near future. Warm Regards,Ardrey Lopez

10/10 Excellent

Vernon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Clean
Stayed 2 nights in Jan 2024
Response from Ardrey on Jan 27, 2024
Hello Vernon,Thank you so much for taking the time and feedback to review our property. It was truly a pleasure to host you here. Really happy to know that everything was perfect for you. Hope to see you again very soon.Warm Regards,Ardrey Lopez

8/10 Good

Ayanna

Stayed 1 night in Jan 2024
Response from Devin Hartling on Mar 21, 2024
Dear Ayanna,Thank you for rating your stay with us. I am glad you enjoyed the hotel, and we hope to welcome you back again.