Ratings based on 4,240 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from puyallup ea

Hotel was nice. Good is very expensive

Posted Apr 17, 2016
Make sure if you book through a third party that the Hilton doesn't charge you the full room rate on your credit card. They seem to have an issue with double charging their customers
Comment from Hotel Management
Apr 26, 2016 by Brittany, Hotel Management
Dear Valued Guest: We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. I sincerely apologize for the miscommunication and inconveniences our Front Desk Staff may have caused you. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again Sincerely, Brittany O’Connor – Guest Service and Engagement
3 out of 5
by A verified traveler from london

CONVENIENT FOR THE AIRPORT

Posted Apr 16, 2016
Pros: The staff, room service and breakfast were excellent
Cons: There were no hangers or towelling robes in the room.
Location: We stayed overnight as we were en route to The Bahamas.
This is a typical corporate hotel, and the room was adequate with pleasant water views.
Comment from Hotel Management
Apr 25, 2016 by Brittany, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and staff. I was pleased to hear you enjoy your stay! It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Sincerely, Brittany O’Connor – Guest Service and Engagement
4 out of 5
by A verified traveler

Posted Apr 14, 2016
Nice place with airport shuttle. We arrived after a cruise and let us check in early with a $25 fee. It was very convenient for us.
Comment from Hotel Management
Apr 25, 2016 by Brittany, Hotel Management
Dear Valued Guest: Thank you for taking a moment to share your experience. I am pleased to hear you found our shuttle convenient and efficient. Our housekeeping staff takes pride in assuring our rooms are clean and accommodating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Brittany O’Connor – Guest Service and Engagement
4 out of 5
by A verified traveler from Hessen

Sehr gutes Hotel in Flughafennähe

Posted Apr 10, 2016
Wir haben das Hotel eine Nacht vor unsrem Rückflug gebucht und noch einen Abend in Miami verbracht. Am nächsten Tag dann mit dem Shuttle zum Flughafen hat alles super geklappt.
Comment from Hotel Management
Apr 25, 2016 by Brittany, Hotel Management
Dear Valued Guest: Thank you for taking a moment to share your experience. I am pleased to hear you found our shuttle convenient and efficient. Our housekeeping staff takes pride in assuring our rooms are clean and accommodating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Brittany O’Connor – Guest Service and Engagement
4 out of 5
by A verified traveler from detroit

Very nice for an airport hotel.

Posted Apr 8, 2016
This is by far the best airport hotel I've stayed in. Close to the stadiums and miami beach area. Easy access to the freeway. Very nice!!!
Comment from Hotel Management
Apr 25, 2016 by Brittany, Hotel Management
Dear Valued Guest: Thank you for taking a moment to share your experience. I am pleased to hear you found our hotel and amenities to your liking. We are thrilled to hear about your positive experience! We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Brittany O’Connor – Guest Service and Engagement
4 out of 5
by A verified traveler from Mount Pleasant, SC

Great location but not as good as promised

Posted Apr 4, 2016
Pros: Location.
Cons: Take care of maintenance.
Location: Airport 3 minutes away. Nothing else.
Rooms are Ok but a little small. Shower leaking and tiles broken.
Comment from Hotel Management
Apr 6, 2016 by Brittany O’Connor – Guest Service and Engagement, Hotel Management
Dear Valued Guest: I am so sorry you found yourbathroom unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest to ensure you have the best travel experience ever. Brittany O’Connor – Guest Service and Engagement
4 out of 5
by A verified traveler

A good hotel for a flight cancelation

Posted Apr 3, 2016
I went mad on a Friday evening after American Airlines let me down one more time in Miami airport. The Hilton staff made my experience thoroughly comfortable. They are kind and efficient
Comment from Hotel Management
Apr 25, 2016 by Brittany , Hotel Management
Dear Valued Guest: Thank you for taking a moment to share your experience. I am pleased to hear you found our hotel and amenities to your liking and are thrilled to hear about your positive experience! We appreciate your loyalty to the Hilton brand. Looking forward to welcoming you back to our hotel in the not too distant future. Sincerely, Brittany O’Connor – Guest Service and Engagement
2 out of 5
by A verified traveler from Santa Monica

Posted Mar 20, 2016
Terrible food, terrible service. Loud airplanes all night long.
Comment from Hotel Management
Mar 28, 2016 by Brittany O’Connor – Guest Service and Engagement, Hotel Management
Dear Valued Guest: We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and restaurant, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Brittany O’Connor – Guest Service and Engagement
5 out of 5
by A verified traveler

Nice place

Posted Mar 18, 2016
Pros: Clean
Cons: nothing
Location: We were there for our grandson's wedding so all our activities were planned.
Went for our grandson's wedding so did not spend a lot of time there. The room was nice and very clean and had nice amenities. We had breakfast down in the motel lobby and it was a great buffet, the help were great.
Comment from Hotel Management
Mar 24, 2016 by Brittany O’Connor – Guest Service and Engagement, Hotel Management
Dear Valued Guest: Thank you for taking a moment to share your experience. I am pleased to hear you found our hotel and amenities to your liking. We are thrilled to hear about your positive experience! We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Brittany O’Connor – Guest Service and Engagement
4 out of 5
by A verified traveler from MEXICO

COMODO PARA VIAJES DE NEGOCIOS

Posted Mar 17, 2016
Pros: habitaciones amplias
No es la primera vez que me hospedo en este hotel y me parece que está bastante cómodo, céntrico. Cuando viajo en barco me dan el traslado al muelle. Me gusta la alberca y el trato del personal. únicamente el mantenimiento podrían mejorar.
Comment from Hotel Management
Mar 25, 2016 by Brittany O’Connor – Guest Service and Engagement, Hotel Management
Dear Valued Guest: Thank you for taking a moment to share your experience. I am pleased to hear you found our hotel and amenities to your liking and are thrilled to hear about your positive experience! We appreciate your loyalty to the Hilton brand. Looking forward to welcoming you back to our hotel in the not too distant future. Sincerely, Brittany O’Connor – Guest Service and Engagement