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Reviews of Hilton Miami Airport Blue Lagoon

4 out of 5
Hilton Miami Airport Blue Lagoon
5101 Blue Lagoon Dr, Miami, FL

Reviews

7.6

Good

Rating 10 - Excellent. 1109 out of 2547 reviews" "
Rating 8 - Good. 574 out of 2547 reviews" "
Rating 6 - Okay. 344 out of 2547 reviews" "
Rating 4 - Poor. 264 out of 2547 reviews" "
Rating 2 - Terrible. 256 out of 2547 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tiara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were no trash bags in trash, no trash can had to request for one. Have to request room service and the room service number was off or out of service. Saw hair in shower and bed . Not what I expected from a Hilton Hotel. There were no convenient items like napkins, coffee, no microwave, mini fridge didn’t work. Barely any lights was only like two lamps . No ventilation in bathroom just a light.
Stayed 2 nights in Apr 2024

8/10 Good

Ivor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept Hotel. Great view from my room. Comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great drink & food at restaurant on site, open late, would stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

J

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service
Stay away
Stayed 2 nights in Apr 2024

6/10 Okay

Rick

Liked: Staff & service
Shuttle to Airport.
Stayed 1 night in Apr 2024

8/10 Good

LaTasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed a few hours in between a cruise and flight. Got to enjoy the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Yumarcus

Stayed 1 night in Apr 2024

2/10 Terrible

robert

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Eunetia

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I genuinely love Hilton properties, but this is somewhere I would never book again. The staff was rude and every day it was something we kept getting the runaround and after the fact that we live, I was genuinely glad I will never book you again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and port of Miami. Lagoon view is beautiful
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Rebecca

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Beautiful property!
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

8/10 Good

Jannette

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms helpful staff.
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

4/10 Poor

Ron

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel overbooked and we waited 7 hours to get a room. Had to pay for wi fi
Stayed 1 night in Mar 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

6/10 Okay

Guy

Traveled with partner
Liked: Amenities
We were surprised by the “new” Policy of cleaning the rooms only once in a while! In a one week stay the room was serviced only twice. We had to ask for fresh towels and even for toilet paper since we ran out of it. Considering we were staying in a suite the service was well below what we expected. Also the self parking is expensive at $30/day. That is not indicated in the website.
Stayed 7 nights in Mar 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Carone

Traveled with partner
Loved everything
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Markisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night for a cruise the next morning. Check in was easy and quick. Had the choice of floor preference. Airport shuttle (free) and cruise shuttle (extra fee) available, which worked out great.
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Linda

Traveled with family
Exactly what it said it would be
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

6/10 Okay

Dolores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived around 11:30. Discoveted check in starts at 4pm. Standing in a very long line after 4pm we inquired as to our room availability & couldn't even get an estimate. We were told to await a text. Watched multiple people arrive & get rooms between 4&5pm. After 5pm stood in another very long line, thankfully, this time customer service provided a room.
Stayed 1 night in Mar 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

8/10 Good

Steven

Stayed 2 nights in Mar 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

8/10 Good

Craig

Liked: Staff & service
The rooms are outdated with water damage and paint peeling. Carpets and room in general need updates. That said. Friendly staff, convenience and comfortable bed still make it a good choice
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Lysandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Felicia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite and helpful. Provided a service for us to go from hotel to cruise port and the same service picked us up from cruise to go back to hotel. The hotel allowed us to stay on premises until it was time for our flight. They stored our luggage and we were able to lounge around in lounge, eat dining area or sit out in pool area. It was great!
Stayed 1 night in Mar 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

4/10 Poor

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Very popular. Rooms not ready until check in time.
Stayed 1 night in Apr 2024
Response from GS on Apr 6, 2024
Thank you for your feedback!

4/10 Poor

PAVAN KUMAR

Disliked: Staff & service
Rooms look very old and front desk is bad
Stayed 1 night in Mar 2024
Response from GS on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

debi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay everyone was so nice
Stayed 1 night in Apr 2024
Response from GS on Apr 6, 2024
Thank you for your feedback!

8/10 Good

Saul, New Bern

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
For a building of its vintage --- mid 1990s is my guess --- The Blue Lagoon served the purpose of providing my 11 year old and I of a good night's rest after a long Miami cruise to the Eastern Caribbean. Only two shortcomings: (1) Very little in-house restaurant options; too much focused on room service; and (2) A Hilton Honors hotel should really provide airport shuttle early morning reservations rather than "First come, First Serve". There was unnecessary tension getting on the 5 am shuttle when three people who did not arrive "on time" tried to force their way onto the already-filled bus, almost shoving aside a man in a wheelchair.
Stayed 1 night in Mar 2024
Response from GS on Apr 5, 2024
Thank you for your feedback!

6/10 Okay

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was very nice & clean, but VERY expensive regarding food & drinks - I had a bloody Mary $19. Lunch cost us $60. For dinner we had to go out of the hotel via uber, there is nothing walking distance to eat.
Stayed 1 night in Mar 2024
Response from GS on Apr 6, 2024
Thank you for your feedback!

10/10 Excellent

Misook

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Apr 2024
Response from GS on Apr 5, 2024
Thank you for your feedback!

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 3 nights in Apr 2024
Response from GS on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Held my room as my flight was 8 hours late arrived front desk at 1:45am and the very kind gentleman had seen my messages about delays and my room was there for me with a full hotel. Very look travel day thank you so much for my room
Stayed 1 night in Apr 2024
Response from GS on Apr 5, 2024
Thank you for your feedback!

6/10 Okay

Gabriel

Traveled with partner
Need a little TLC
Stayed 3 nights in Mar 2024
Response from GS on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a post cruise waiting for our flight next day location. Was easy to get to. Property is beautifully and pool was delightful to wait at. Food was good. A really enjoyable last day of vacay! And free shuttle to airport.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 2, 2024
It's fantastic you enjoyed your time at The Hilton Miami Airport Blue Lagoon so much! We look forward to seeing you again soon for another amazing experience. Have a fantastic day!

4/10 Poor

Bernier Miranda

Disliked: Staff & service
Bad service
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our accommodations with our team moving forward.

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from GS on Apr 15, 2024
Thank you for your feedback!

6/10 Okay

Jean

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very convenient to the port. Water pressure was nonexistent. I mean there was NO water pressure. It was very difficult to wash the soap off. Ants in the room and hallways worn. TV was fabulous and beds comfortable. Definitely not u to a Hilton standard.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our accommodations with our team moving forward.

8/10 Good

Odain

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Clean property at a very central location with a nice view. Dining options were good for breakfast. Front desk staff was not the friendliest to non Spanish speakers.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
It's fantastic you enjoyed your time at The Hilton Miami Airport Blue Lagoon so much! We look forward to seeing you again soon for another amazing experience. Have a fantastic day!

2/10 Terrible

alpesh

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our accommodations with our team moving forward.

2/10 Terrible

Ruchi

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Poor service quality. For checkin single lady not able to checkin single guy in 30 minutes. Worst checkin experience.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our accommodations with our team moving forward.

6/10 Okay

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long lines to check in
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our accommodations with our team moving forward.

10/10 Excellent

Melvin, Maple Shade

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I being stay here like 5 times when I get cruse for Miami the hotel have everything you need is clean safe but it time for a little be up date in the rooms but other of that I recommend this place .
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
It's fantastic you enjoyed your time at The Hilton Miami Airport Blue Lagoon so much! We look forward to seeing you again soon for another amazing experience. Have a fantastic day!

8/10 Good

Peter

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
It's fantastic you enjoyed your time at The Hilton Miami Airport Blue Lagoon so much! We look forward to seeing you again soon for another amazing experience. Have a fantastic day!

10/10 Excellent

Charles

Liked: Property conditions & facilities
Awesome service, the iguanas by the pool we're very cool
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
It's fantastic you enjoyed your time at The Hilton Miami Airport Blue Lagoon so much! We look forward to seeing you again soon for another amazing experience. Have a fantastic day!

6/10 Okay

Kim

Disliked: Cleanliness, property conditions & facilities
Dirty carpets, rooms in need of paint.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our accommodations with our team moving forward.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy to check in. Clean and close to cruise terminal
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
It's fantastic you enjoyed your time at The Hilton Miami Airport Blue Lagoon so much! We look forward to seeing you again soon for another amazing experience. Have a fantastic day!

10/10 Excellent

julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
It's fantastic you enjoyed your time at The Hilton Miami Airport Blue Lagoon so much! We look forward to seeing you again soon for another amazing experience. Have a fantastic day!

2/10 Terrible

Casie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We used the bag blankets for our pull out bed and there was a bug in it. We went to use our fridge and there were a ton of bugs in it! We were given a new room.
Stayed 1 night in Mar 2024
Response from GS on Mar 28, 2024
Thank you for your feedback!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from GS on Mar 27, 2024
Thank you for your feedback!