Ratings based on 2,951 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Pros: Great Customer Service!
Location: There are a checkers and burger king across the street. There is a nearby marketplace less than a mile a way.
This hotel had great customer service. If I needed anything from them they came immediately. Room service kept the room nice and clean.
Comment from Hotel Management
Apr 21, 2017 by HotelMgmt, Hotel Management
We’re always happy to take care of our guests! It’s fantastic to hear that everyone you encountered during your stay at the Hilton Miami Downtown provided you with the utmost in service and we’d love to welcome you again in the future. Thank you for telling us about your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from IA

Posted Apr 16, 2017
Overall experience was superb. Would definitely recommend to a friend and stay again!
Comment from Hotel Management
Apr 17, 2017 by HotelMgmt, Hotel Management
Fatima, we would be delighted to have you with us again at the Hilton Miami Downtown! We are so grateful for your recommendation and are glad you had such an incredible experience at our hotel.
1 out of 5
by A verified traveler

pool

Posted Apr 15, 2017
Cons: service
The heated pool was not heated, which ruined the trip for my children.
Comment from Hotel Management
Apr 17, 2017 by HotelMgmt, Hotel Management
We’re truly sorry that your children’s experience at our hotel was not what they were looking forward to. Our rooftop pool is in fact heated, but during periods of high temperatures in Miami, we do keep the heaters off. We hope you’ll give us another chance in the future. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, on a busy street.

Posted Apr 7, 2017
Pros: I liked the the size of the room, and the dual shower heads in the bathroom.
Location: Location is alright, but those looking to be close to the beach should be aware that its about a 10-15 minute drive across the bridge.
I think the hotel should make guests aware of the ongoing construction prior to taking reservations. For those looking for a quiet place to relax or do work during the day, the construction really impedes your ability to have that.
Comment from Hotel Management
Apr 12, 2017 by HotelMgmt, Hotel Management
Thank you for your input. We’re happy our rooms met your expectations, but would like to clarify that our hotel is listed as a Downtown Miami location. As Expedia’s a third party booking site, we can’t control what they share with our guests, but we hope you’ll give us another chance in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfy and convenient

Posted Apr 4, 2017
Only issue was bathtub/shower drain stopped up! Otherwise, great stay for two nights!
Comment from Hotel Management
Apr 5, 2017 by HotelMgmt, Hotel Management
We’re happy to hear that you had a wonderful time staying at the Hilton Miami Downtown! It’s great that our comfortable rooms and location both met your expectation, although we apologize that you had an issue with your shower. We hope you’ll join us again and we thank you for your review.
3 out of 5
by A verified traveler from Trinidad

Disappointing

Posted Apr 3, 2017
Pros: The concierge (Danilo) was exceptional and the restaurant staff (in particular Andre) made all of our disappointments at this hotel worthwhile.
Cons: 1) Provide customers with a log of who enters their room in their absence and for what purpose. 2) Respond to customers feedback, questions/concerns
Stayed at Hilton Miami Downtown from Feb 28 - Mar 3, 2017 and whilst the experience wasn't horiible it wasn't as great as I expected either. We took the bus tour the hotel offered to Sawgrass mall and our return pick up was supposed to be at 5pm only to be told by the very hostile Driver that the bus is full and we have to wait until 9pm for the next bus with our baby (the Driver picked up another passenger afterward however). This was most upsetting to learn that you provide transport to but cannot guarantee return transport for a trip PAID for in advance!!! Pros: 1) Located close to metro rail so you can commute for free to Downtown 2) Great view from the hotel room (we stayed on the 6th floor) 3) Very nice buffet breakfast! 4) The concierge was very knowledgeable and very very helpful Cons: 1) Did not receive a warm welcome upon arrival 2) Clothing was STOLEN from my room (contacted Hilton and received no response). I cannot begin to express how this upsets me as I have stayed in so many far less prestigious hotels that Hilton and this has NEVER happened to me before! 3) Still awaiting a response from HIlton for the additional charges on my credit card after our departure.
Comment from Hotel Management
Apr 5, 2017 by HotelMgmt, Hotel Management
Please accept our apologies for any challenges you encountered on your stay. We’d like to clarify that we don’t operate buses to the mall; these are operated by a third party. We also don’t have any reports on file entailing what you experienced, but we hope we can regain your trust in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Hotel en remodelacion / Hotel under contruction

Posted Feb 23, 2017
Nice hotel down town Miami. Walking distance to the arena
Comment from Hotel Management
Mar 28, 2017 by HotelMgmt, Hotel Management
Carlos, we’re glad you found the Hilton Miami Downtown to be so conveniently located near American Airlines Arena. Renovations are coming to an end this spring, so we hope you will come back to see our finished new look. Thank you for your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from cHILE

Hotel under construction

Posted Feb 21, 2017
Cool hotel down town Miami. Close to AA Arena .. hotel in renovation.........................
Comment from Hotel Management
Mar 30, 2017 by HotelMgmt, Hotel Management
It’s great that our close proximity to American Airlines Arena was a plus, Carlos. Our renovation is coming to an end, so we’re sure your next stay with us will be a five-star experience. Thank you for your input.
2 out of 5
by A verified traveler from New York

Renovated hotel with strong chemical smell inside

Posted Feb 9, 2017
Pros: New and renovated looks.
Cons: Getting rid of unpleasant smell and clean bathtub.
I stay at this hotel 2-3 times a year because of convention. The recently renovated the lobby and some of the rooms. Unfortunately I received a renovated room, it sure has modern looks and a major overhaul but the downside is a strong chemical smell. Once you in the room you get used to it, but when you come in from outside it starts to smell again. My major concern is not even a small but a bouquet of chemicals that my body had to absorb while I was in the room. When I asked for a new room hotel stuff was not really helpful, I was only offered one choice of a similar room with the same smell. In addition the bathtub was not properly cleaned with a 4 or 5 long female hairs in bathtub, shower curtain and the wall. I would never stay at this hotel again but I might have because of the convenience of staying in the same hotel with the convention.
Comment from Hotel Management
Feb 13, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your input, Andrei. We’re glad our new look stood out on your stay. As we’re a member of the Florida Green Lodging Program, the products we use inside our hotel are green. We’ll be sure to share your comments with our housekeeping team and hope that you’ll return in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Comfortable, clean, quiet stay in a spacious modern room with a view of downtown Miami.
Comment from Hotel Management
Feb 2, 2017 by HotelMgmt, Hotel Management
Thank you for these great comments on the Hilton Miami Downtown! Next time you need a relaxing place to stay in South Florida, we’d love to have you with us again.