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Stephen, we’re thrilled you enjoyed everything about your stay! It will be our pleasure to welcome you back for another five-star experience soon at the Hilton Miami Downtown.
It was a pleasure to have you as our guest, Xianbin, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!
10/10 Excellent
Kathleen
Traveled with group, Traveled with partner
Apr 19, 2024
Liked: Amenities
Beautiful pool and lounge area
Kathleen
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 22, 2024
Kathleen, we’re glad you enjoyed relaxing by our rooftop pool! Whenever your travels bring you back to Miami, it will be our pleasure to host you again.
Hotel was ok. Hallways were dark and dingy. Room was good and bed was comfy. The area around looked unsafe while driving around it. Staff was pleasant and helpful. We were only there for one night before leaving for cruise so it was fine for that.
Andrea
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 22, 2024
Andrea, thank you for allowing us to welcome you before your cruise. While we’re glad you had a comfortable stay and appreciated our team’s helpful service, we’re sorry to learn that we were unable to win you over completely. Your input about the hallways is valuable and will be reviewed by our team for improvement. Please consider revisiting so we can work to earn that fifth star!
Gary, it’s great to hear that you felt well cared for during your stay! We hope you will return soon to experience more of our warm hospitality here at the Hilton Miami Downtown.
Samantha, while we understand your desire for more dining variety in the area, we're grateful for your five-star review of your stay. Your input is valuable, and we look forward to the opportunity to exceed your expectations on your next visit to Miami!
Thank you for your feedback, Georgia! It's great to hear that you enjoyed the convenience of our mobile key feature. We look forward to welcoming you back soon for another seamless experience!
8/10 Good
Brent
Apr 13, 2024
Liked: Staff & service, amenities
Good property but the halls smell like marijuana
Brent
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 17, 2024
Brent, your feedback is valuable to us, and we apologize for the odor issue you encountered. We're committed to resolving this matter promptly to maintain a pleasant environment for all guests. We hope to have the chance to welcome you back soon and provide you with a five-star stay!
Nice place to chill and enjoy the weather, I stayed in room 1802 with nice view of Miami and port. Great stay
Kingzell
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 15, 2024
Kingzell, we're thrilled that you could unwind and soak in the stunning views of downtown Miami and Biscayne Bay during your visit! Thank you for the positive feedback. We look forward to creating another relaxing experience for you soon!
Very nice hotel, friendly staff. I will do it again
Alexi
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 15, 2024
Alexi, sharing our beautiful property and friendly service with you was a pleasure! Thank you for the kind remarks and for letting us know you'd choose to return. We can't wait to see you again at the Hilton Miami Downtown!
It's exciting to learn that you had a great stay! Please revisit soon!
6/10 Okay
Ashley
Traveled with group
Apr 10, 2024
Disliked: Staff & service, amenities
Didn’t appreciate that they gave me hot water without securing the lid and the front counter desk attendant offered to give us recommendations but when we came back to ask he then told us to ask the concierge.
Ashley
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 11, 2024
Ashley, we appreciate you choosing to stay with us, and thank you for sharing your experience. Your feedback regarding the service by our team is important, as it helps us enhance our guest experience. We look forward to welcoming you back, offering an opportunity to provide the attentive service we strive for.
Georgia, providing outstanding service is always our goal, and we're glad we could exceed your expectations! Thank you for choosing us for your visit to Miami and rating your experience five-stars. We can't wait to host you again!
Patricia, it's great to hear you appreciated the convenience of our hotel! We strive to make our guests' stays as smooth as possible, and we're looking forward to hosting you again in the near future. Thank you for the positive feedback!
Great staff. Nice central location. Our room overlooked the bay and city - had wonderful views each day. The property seems to be recently updated. Clean. Nice pool. Would definitely stay here again.
Barry
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Apr 8, 2024
Barry, your positive comments are much appreciated! It's fantastic to hear you enjoyed our service, location, and breathtaking views, as well as our updated facilities and pool. We're excited for the opportunity to welcome you back for another memorable stay at the Hilton Miami Downtown!
4/10 Poor
Miranda
Apr 4, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Miranda
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on Apr 6, 2024
We regret that we missed the mark on ensuring your complete satisfaction. It's our hope that we have another opportunity to earn back your trust. Thank you, Miranda.
These certainly are guest favorites and we love that they enhanced your stay significantly, Ray! We hope to impress you again soon here at Hilton Miami Downtown!
10/10 Excellent
Shawn
Apr 2, 2024
Shawn
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 3, 2024
We’re proud to have earned five stars on your recent visit, Shawn! Thank you and it will be a pleasure to welcome you back.
10/10 Excellent
Monia
Apr 1, 2024
Monia
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 22, 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Monia.
Parking service, not really a necessity, drivers expect tips, which is ridiculous when you in and out couple of times a day.
oleksandr
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Thank you for your terrific score and helpful feedback. We will convey your insights to our team to ensure a more positive overall experience whenever you return to Hilton Miami Downtown. See you then!
Wonderful experience! Helpful and welcoming staff, beautiful pool, spacious room, overall amazing experience at the Hilton downtown Miami.
Corinne
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 2, 2024
What amazing feedback, Corinne! We love that every aspect of your stay was ideal from our service to our leisure amenities. Thanks for choosing Hilton Miami Downtown. We hope you will be back soon!
We are grateful for your kind words, Angel. We loved welcoming you to Hilton Miami Downtown and ensuring a perfect hospitality experience. Be sure to return whenever you are in the area to enjoy us again!
10/10 Excellent
Marco
Apr 1, 2024
Marco
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 21, 2024
Thank you, Marco, and we can’t wait to welcome you back again for another five-star stay!
John, we're delighted that our refreshing rooftop pool and friendly service were the highlights of your visit! Thank you for choosing the Hilton Miami Downtown and sharing your kind words. We're already looking forward to your next stay!
Quatrell, thank you for your feedback! We're thrilled to hear that you found Hilton Miami Downtown to be sparkling clean and that our staff provided great and friendly service during your stay. Your satisfaction is our top priority, and we're delighted to know that we met your expectations. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future!
All the staff was attentive to my needs. Great service and amenities. Cant wait to come back. Thanks hilton miami downtown staff
Malikkah
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 1, 2024
Malikkah, thank you for your kind words! We're thrilled to hear that our team provided attentive service and that you enjoyed our amenities during your stay. Your satisfaction is our top priority, and we're delighted to know that you had a great experience with us at Hilton Miami Downtown. We can't wait to welcome you back for another enjoyable stay!
Thank you for your feedback! We're delighted to hear that everything met your expectations during your stay. We appreciate your support and hope to welcome you back to Hilton Miami Downtown to further indulge in our comforts and luxuries!
10/10 Excellent
Justin
Mar 31, 2024
Justin
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 20, 2024
We are humbled to have earned your perfect score, Justin! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.
10/10 Excellent
Renee
Mar 30, 2024
Renee
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Apr 20, 2024
Thank you, Renee, and we can’t wait to welcome you back again for another five-star stay!
The property was beautiful and well maintained, I was kinda disappointed that the pool was not open as we brought a child and he wanted to swim.
April
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 28, 2024
Thank you for your feedback, April. It's delightful to hear that you found the property beautiful and well-maintained. However, it's understood that the closure of the pool was a disappointment, especially for your child. We're continually working to ensure all our facilities are available and enjoyable for our guests. Your experience is valuable to us, and we hope to welcome you back in the future, where you can fully enjoy all the amenities we have to offer.
Thank you so much for choosing the Hilton Miami Downtown and for taking the time to write us about your experience with us. We do hope to see you back soon.
It's fantastic to hear you had a fantastic stay with us at Hilton Miami Downtown, Barbara! We're always striving to make sure our guests have a wonderful time, and knowing we've succeeded with you is truly rewarding. Hopefully, you can return soon for another perfect hospitality experience!
I felt the staff were great - from front desk, bell hop to the cleaning ladies. Everyone was helpful and friendly. Our room could have done with its carpets being updated but the rest of the room was good. Very busy hotel given proximity to the Port of Miami yet this is what makes it convenient for cruise travellers. I would stay at the Hilton Miami again.
Allison
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Thank you, Allison, for your kind words about our staff and the convenience of our location for cruise travelers! We're glad you felt so warmly welcomed, and we appreciate your insights about the carpet. It will be our pleasure to welcome you back for your future trips!
8/10 Good
Amanda
Traveled with group, Traveled with family
Mar 16, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was very clean. Bar was on point. Pool was broken, which we did not find out about until we arrived, and had been broken for several days. Dining prices were high and your choices were not that many. $71 for breakfast? Staff was hit or miss. Note: Hotel did issue us a $50 dining card for the pool inconvenience only after we found out several other guests were offered and received the same during their check in. We did have to ask for it.
Amanda
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Amanda, thank you for taking the time to review your recent stay. We're glad you appreciated the cleanliness of our hotel and the service offered at our bar. However, we apologize for the unexpected pool closure and for any disappointment with your dining experience. We understand your concerns and are grateful we could offer some compensation for the inconvenience. We're committed to making improvements and hope you'll consider returning for a stay that meets all your expectations.
10/10 Excellent
Wayne
Mar 16, 2024
Wayne
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 5, 2024
Thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!
6/10 Okay
Brynn
Traveled with family
Mar 15, 2024
Liked: Staff & service
The pool was closed, the carpet in the room and bathroom floors were dirty, in general, the cleanliness was not up to Hilton standards. Staff were excellent and very helpful. Dinning options were above average.
Brynn
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Thank you for your feedback, Brynn. While we're glad our excellent service and delicious dining options impressed you, we're truly disheartened to hear about the cleanliness concerns that marred your visit. Please know that we will be addressing your comments with our housekeeping team to ensure better attention to detail in the future. We also sincerely apologize for the temporary pool closure and any disappointment this caused. We'd be grateful for another chance to welcome you and restore your confidence in us.
The hotel is in a clean area with many places to walk to. The view is exceptional. The room was clean. The staff was friendly and helpful.
Joel
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 15, 2024
Joel, it's such a pleasure to hear from you about your recent stay with us at Hilton Miami Downtown! We're thrilled that you appreciated our spotless surroundings and the easy access to nearby attractions. Knowing that the view from our hotel caught your eye truly warms our hearts. We're equally happy to learn that your room met your expectations for cleanliness and that our team's friendliness and helpfulness stood out to you. Our team genuinely cares about making each guest's experience special, and it sounds like we managed to do just that for you. We can't wait to welcome you back and make your next visit even more memorable.
Nice clean facility. Very helpfull and friendy associates.
David
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 13, 2024
David, it's great to hear you appreciated the cleanliness of our property and the attentive service provided by our team. We aim to make every stay memorable and look forward to seeing you again!
What a terrific review, Brooke! We are honored to receive your perfect rating and rave remarks about your experience with us at Hilton Miami Downtown. All of us hope you will be back soon!