Ratings based on 914 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Miami

Posted Jan 16, 2017
We stayed for 3 nights and had a great time. The restaurant service was extremely slow. Food was ok. The bar staff was wonderful. Shower was like warm all three mornings. The view was amazing.
Comment from Hotel Management
Jan 17, 2017 by HotelMgmt, Hotel Management
We’re so glad you enjoyed our beautiful views during your three-day stay at the Hilton Miami Downtown! We’d like to apologize for any delays in service while dining with us and will be sure to make improvements in this area. Your review is much appreciated and we hope you’ll join us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from km

Excellent !

Posted Jan 12, 2017
I am happy with my stay . Everything was excellent
Comment from Hotel Management
Jan 14, 2017 by HotelMgmt, Hotel Management
It’s fantastic to hear that you had such a lovely stay with us at the Hilton Miami Downtown! We really appreciate you telling us about your experience and we hope you’ll be back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from N , Nj

Nice hotel , close to restaurant

Posted Jan 9, 2017
I love the hotel . Excellent facility .clean room.
Comment from Hotel Management
Jan 10, 2017 by HotelMgmt, Hotel Management
We’re glad you loved the Hilton Miami Downtown, Lolita! It’s great that our location and cleanliness put your experience over the top, and we hope you’ll join us again in the future. Your comments are very appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2016
the staff was very helpful at giving us advice on what to do and what things were nearby
Comment from Hotel Management
Jan 10, 2017 by HotelMgmt, Hotel Management
As we’re so passionate about our city, we love sharing insight on our area and are happy to hear that the recommendations you received were so helpful! We hope you had a blast exploring Miami and if you plan on returning to our area, we’d love to have you with us again. Thank you for your warm words.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Posted Dec 27, 2016
Everyone on staff way easy to talk to and outgoing! The lobby's were not over foomdilllkled
Comment from Hotel Management
Jan 10, 2017 by HotelMgmt, Hotel Management
Jennifer, it’s fantastic to hear that you enjoyed interacting with our staff here at the Hilton Miami Downtown. We’d be thrilled to serve you again in the future and thank you for your review.
1 out of 5
by A verified traveler from Seattle Wa.

What incidental charges?

Posted Dec 26, 2016
Pros: At this point Nothing
Cons: Their bookkeeping
Location: Don't stay at the Hilton
My one night stay couldn't have been better until I checked out. There was a $28 valet charge on my credit card. I asked "What's this?"It's for the cart to take your bags to your room. I stayed by myself and walked in off the street with my only luggage on my back (a backpack). Then 6 days later I have a $63 charge on my credit card. I called the Hilton and was told "incidentals". However I paid for my "incidentals" at the time I checked out. I stayed by myself, so how 6 days later could there be charges to me that I didn't know about?
Comment from Hotel Management
Jan 4, 2017 by HotelMgmt, Hotel Management
Dell, we sincerely apologize if there was any misunderstanding regarding the fees you paid during your stay. On Expedia, the incidental charge is mentioned, which is common in the hospitality industry, along with other additional charge information. We hope we can regain your trust in the future.
3 out of 5
by A verified traveler from S

Way Over Priced

Posted Dec 24, 2016
We were there only briefly so I cannot really give a thorough review except that the room we stayed in was not as luxurious as the price indicated.
Comment from Hotel Management
Jan 4, 2017 by HotelMgmt, Hotel Management
We truly hope that you will give our hotel another chance on a more extended stay. As we are wrapping up a major renovation of our rooms, lobby, and food outlets, many of our guests have been impressed by our new look. Your feedback is greatly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Dec 24, 2016
Great hotel, renewed excellent people, in the best place
Comment from Hotel Management
Jan 10, 2017 by HotelMgmt, Hotel Management
We’re glad that you found our location, hotel, and team to be simply the best! You’re always welcome at the Hilton Miami Downtown when you’re visiting South Florida and we really appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

will stay there again

Posted Dec 6, 2016
amazing place, comfortable will stay there againamazing place, comfortable will stay there again amazing place, comfortable will stay there againamazing place, comfortable will stay there again
Comment from Hotel Management
Dec 7, 2016 by HotelMgmt, Hotel Management
We look forward to having you with us again at the Hilton Miami Downtown! We’re thrilled that we exceeded your expectations and thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great

Posted Dec 2, 2016
Great stay.Ralleys across Street open late great $1 cheeseburger.....
Comment from Hotel Management
Dec 6, 2016 by HotelMgmt, Hotel Management
We’re glad you had a great stay at the Hilton Miami Downtown, Mike! We also offer some great late night dining options on-site that we hope you’ll try on another stay with us. Thank you for your comments.