Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express & Suites Miami - Hialeah, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 495 out of 1012 reviews" "
Rating 8 - Good. 230 out of 1012 reviews" "
Rating 6 - Okay. 125 out of 1012 reviews" "
Rating 4 - Poor. 84 out of 1012 reviews" "
Rating 2 - Terrible. 78 out of 1012 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, staff & service
The Hotel has 2 elevators but only one was working the whole time during my stay. This created long wait times and crowded elevators! The available lighting in our room was lacking, no overhead lighting was present and made the room dark. For some unknown reason our landline phone kept ringing 1-2 times during the night and when I would answer it, no one was there. This caused me to have lack of sleep and inability to get back to a normal sleep pattern!!!!
Stayed 1 night in Mar 2024

8/10 Good

Marianela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management Team on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management Team on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

SANDRA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in / check out. Available laundry.
Stayed 1 night in Mar 2024
Response from Management Team on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Management Team on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management Team on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management Team on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

eliseo

Stayed 4 nights in Feb 2024
Response from Management Team on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Neha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Miami.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ivan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty carpets. Mold on bathroom ceilings. Poor sound insulation. Wifi did not work. Breakfast so so.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 29, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Sindhu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean & well managed. Back entry to the property was always open without any monitoring. That made me a little unsafe. Else I enjoyed my stay at holiday inn.
Stayed 3 nights in Feb 2024
Response from Management Team on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adrian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Management Team on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable lobby area and outside dinning area close to the pool.
Stayed 4 nights in Feb 2024
Response from Management Team on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Venkata Aditya

Disliked: Property conditions & facilities
Internet reach wasn’t great in our room . The room wasn’t great either.
Stayed 2 nights in Feb 2024
Response from Management Team on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Solange

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the breakfast was great
Stayed 1 night in Feb 2024
Response from Management Team on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

MARIA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too loud! Sirens and cars speeding all night, I know it is outside the hotel control but no sleep what so ever. Room and bathroom does need some maintenance. Breakfast and coffee were good.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

bonnie

Stayed 1 night in Feb 2024
Response from Management Team on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terrance

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and located at a convenient location. Although I had a vehicle, I was able to walk to Burger King and Dunkin which were nearby whenever I was feeling for a snack. The breakfast at Holiday Inn Express was excellent and the staff were friendly.
Stayed 5 nights in Feb 2024
Response from Management Team on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lizbeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me sentí muy segura
Stayed 1 night in Feb 2024
Response from Management Team on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Alison

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a harsh chemical smell that made our eyes water and feel ill. We asked to be moved to another room which smelled musty or damp with a weed smell all through the halls.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 9, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel to stay.. The staff is very kind & friendly
Stayed 3 nights in Feb 2024
Response from Management Team on Feb 9, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Eliezer

Stayed 1 night in Feb 2024
Response from Management Team on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Felicia

Stayed 2 nights in Feb 2024
Response from Management Team on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!We will make sure to address your concerns.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Management Team on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rene

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
For Some Reason The Toilets Wouldn’t Flush No Pressure In Water The Hotel Is Good Just The Bathroom Doesn’t Help In A more Comfortable Environment
Stayed 1 night in Jan 2024
Response from Management Team on Jan 31, 2024
Thank you for providing your feedback. We will make sure to address your concerns to improve our guest experiences at our hotel.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jan 2024
Response from Management Team on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Isphara

Traveled with partner
Disliked: Cleanliness
There were food crumbs on the floor of lounge area in unit.Lot of noise from ? Refrigerated trucks with motors running immediately adjacent to hotel.Loud squeaking sound from bathroom door hinges.Sliding shower door refused to stay closed.
Stayed 1 night in Jan 2024
Response from Management Team on Jan 31, 2024
Thank you for providing your feedback. We will make sure to address your concerns to improve our guest experiences at our hotel.

10/10 Excellent

Daneel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in HIALEH!
Stayed 2 nights in Dec 2023
Response from Management Team on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yoane

Traveled with group
Me sentí super bien y la atención super buena
Stayed 1 night in Jan 2024
Response from Management Team on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Peter

Traveled with family
Disliked: Staff & service, property conditions & facilities
The hotel is 100 yds distance from the Palmetto Expressway road and the windows do not reduce the noise, I never had a good nights rest in the 5 days we stayed. Pity I paid in advance or else we would have moved to another hotel. DO NOT RECOMMEND THIS HOTEL
Stayed 5 nights in Jan 2024
Response from Management Team on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nuria

Traveled with family
Surrounding area was dirty. Lots of trailers were parked in the hotel parking lot, taking up spots for guests.
Stayed 2 nights in Jan 2024
Response from Management Team on Jan 31, 2024
Thank you for providing your feedback. We will make sure to address your concerns to improve our guest experiences at our hotel.

2/10 Terrible

Jackqulyn

I left the hotel
Stayed 3 nights in Dec 2023
Response from Management Team on Jan 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Team on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

humberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convince
Stayed 1 night in Nov 2023
Response from Management Team on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

humberto

Stayed 1 night in Jan 2024
Response from Management Team on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Will

Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from Management Team on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Susan

Stayed 1 night in Jan 2024
Response from Management Team on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sai Pratyush

Liked: Cleanliness, staff & service
Some lights in the room did not work. Room access card did not work initially. Not quite as it is close to airport and can hear flight noises. Everything else is good.
Stayed 1 night in Jan 2024
Response from Management Team on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!We will make sure to address your concerns.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management Team on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jelani, BRANDON

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was really nice. The manager on duty was rude, lacked of empathy and careless on resolving customer issues and concern. I reserved a pet friendly room, when I arrived, late night check in, was told that no pets were allowed. I looked and there was a couple of persons with dogs staying at the hotel. I was fortunate to find a nicer Hilton per friendly hotel in a better location. I paid about $20 more but it was way better and the staffs were very professional and nicer. Luckily Expedia was able to refund me back.
Stayed 2 nights in Dec 2023
Response from Management Team on Jan 5, 2024
Thanks for staying with us. We appreciate your feedback!We will make sure to address your concerns.

8/10 Good

navtej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Management Team on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

krizia

Stayed 1 night in Dec 2023
Response from Management Team on Jan 2, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Francois

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Management Team on Jan 2, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sophia

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Management Team on Jan 2, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Gnaneswar Reddy

Stayed 1 night in Dec 2023
Response from Management Team on Jan 18, 2024
Dear GnaneswarThank you for providing your feedback. This allows us to make sure we address and improve all experiences for our hotel guests.

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management Team on Jan 2, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Anand

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Obnoxious smell otherwise it was decent
Stayed 1 night in Dec 2023
Response from Management Team on Dec 26, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Pintu

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Staffs weren't friendly at all. Room had cockroaches and had smell.
Stayed 1 night in Dec 2023
Response from Management Team on Dec 26, 2023
Thanks for staying with us. We appreciate your feedback!We will make sure to address your concerns.

8/10 Good

S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and good. Breakfasf was good. Overall a good hotel and had a pleasant stay.
Stayed 1 night in Dec 2023
Response from Management Team on Dec 26, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Vanessia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my hotel of choice again. This was our Hotel when my kids were younger. Now I’m back and I love it again. The hotel is safe, clean and budget friendly.
Response from Management Team on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!