In-room safe, desk, iron/ironing board, free WiFi

Reviews of Onyx Hotel Miami Airport

3 out of 5
Onyx Hotel Miami Airport
5125 NW 36th St, Miami Springs, FL

Reviews

6.6
Rating 10 - Excellent. 270 out of 1002 reviews" "
Rating 8 - Good. 240 out of 1002 reviews" "
Rating 6 - Okay. 168 out of 1002 reviews" "
Rating 4 - Poor. 149 out of 1002 reviews" "
Rating 2 - Terrible. 175 out of 1002 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

James

Stayed 1 night in Mar 2024

8/10 Good

Michele, BROOKLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what didn't i like about this place?
Stayed 1 night in Sep 2023

2/10 Terrible

Brenda, Bolivar

Disliked: Cleanliness, staff & service, property conditions & facilities
The Onyx hotel cancelled our reservation the week we were leaving due to "renovations," We were notified through Expedia. The hotel never contacted us...they left us without a place to stay. I had also first booked this hotel through Hotwire for our beginning stay and then used Expedia for the end of our stay (a week later). Both Hotwire and Expedia tried to reach the hotel but were unable to do so.
Stayed 1 night in Feb 2024

10/10 Excellent

RICARDO, DODGE CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

8/10 Good

Terrianne, Port Latour

Traveled with partner
Liked: Cleanliness
This property seems to be in the midst of renovations, and a lot of unfinished work is noticeable. For example, the curtain on our window was hanging off the brackets, and the hot tap on our bathroom sink was broken. We were still quite comfortable, and would consider staying there again, once the renos are completed! The only real negative for us was the airport shuttle. It did not automatically make the trip, would only be sent if called for. However, my Canadian cell phone doesn't work in the US, so I had no way to call. Ended up waiting an hour, then taking a taxi for $40.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there, the hotel is under remodulation. Staff were really friendly. They assisted us with 2 queens bedroom instead of kingsize bedroom due remodulation of the rooms. The rooms were clean, bathroom as well. Beds were really soft to sleep on! They do have breakfast included but we went to IHOP instead. That’s literally 1 minute walk away. Very close to the airport, very easy when getting back to the car rental to drop off. The morning traffic might be really something but this hotel is just right there. You may send packages to the hotel but 1-2 weeks prior arrival only and the charge will be around $3-$5 depends on the packages. Parking space was easy. Right in front of the hotel.

10/10 Excellent

Chengda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although in a process of remodeling, the hotel still provided us with a quiet stay. The free breakfast was a nice plus which we didn't know being included in our order.
Stayed 1 night in Nov 2023

2/10 Terrible

Felicita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Cristian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

David

Stayed 1 night in Oct 2023

2/10 Terrible

Steven

Stayed 1 night in Oct 2023

2/10 Terrible

Regenia

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was terrible and run down. The website picture is very deceiving. The money paid for the room was not worth it. I should have read the google reviews first and I would not have stayed there. I give them a zero rating and no stars.
Stayed 1 night in Oct 2023

2/10 Terrible

Iana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Ramesh, claxton bay

Room smell bad
Stayed 5 nights in Oct 2023

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good hotel
Stayed 11 nights in Sep 2023

10/10 Excellent

Yasmin K

Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Stayed 1 night in Sep 2023

8/10 Good

Silviene, Oranjestad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying here the room and amenities in the room are great, the front desk staff was nice and helpful, but the elevator is super scary. It isn't that it doesn't work well but the old tarnished look inside of it doesn't give a good vibe. All in all the hotel was being remodeled in some way.
Stayed 1 night in Sep 2023

2/10 Terrible

Caio

Disliked: Cleanliness, staff & service, property conditions & facilities
staff is so rude! We have been tipping them but it looks like not enough. They dont treat you with respect! We paid for all inclusive we couldnt even eat. We had to go out to eat, they dont clean the rooms well
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. I WILL go back there again, soon.
Stayed 2 nights in Sep 2023

10/10 Excellent

MARIO, SANTO DOMINGO

Stayed 2 nights in Sep 2023

10/10 Excellent

Geoffrey Allen

Stayed 1 night in Sep 2023

4/10 Poor

Natashia

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not always available or nice. The price could have been much cheaper for one night and the condition of the establishment.
Stayed 1 night in Sep 2023

6/10 Okay

Shanaz

Stayed 2 nights in Sep 2023

2/10 Terrible

Barbara

Liked: Staff & service, room comfort
Renovations were going on and they started very early in the morning. I understand it has to get done but it would have been better had they started when people were checking out if the hotel after 11 rather than 7am
Stayed 1 night in Sep 2023

2/10 Terrible

Jen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property key cards weren't working for all rooms and we couldn't get a key for our room. There was no running water for first 4 hours and after that hot water did not work. It's dusty and dirty. Highly don't recommend
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

sidney

Disliked: Cleanliness, amenities, property conditions & facilities
My air conditioner leaked over the carpet causing my room to have a stink odor. Also there is a lot of construction going on so the elevators are dirty and lots of jack hammer noises throughout the day.
Stayed 3 nights in Aug 2023

10/10 Excellent

Severino Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

sidney

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was helpful and friendly. The hotel however is under construction so noise is a nuisance
Stayed 2 nights in Aug 2023

8/10 Good

Darlene

Stayed 1 night in Aug 2023

10/10 Excellent

Nadya

Stayed 1 night in Aug 2023

4/10 Poor

Theresa

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
don't recommend
The place was VERY sketchy. It has no sign on it - absolutely so sign with it's name on the building. We did not feel safe there and so we left without getting our money back.
Stayed 1 night in Aug 2023

4/10 Poor

Luis

Business traveler
Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Reginald

Liked: Cleanliness

8/10 Good

Danielle

Stayed 1 night in Aug 2023

2/10 Terrible

Taylor, Monroeville

Stayed 1 night in Aug 2023

2/10 Terrible

OSCAR

Traveled with family and small children
Disliked: Amenities
It was a mess.
Stayed 1 night in Aug 2023

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not waste your money
We were informed upon arrival that there was no cable which meant no tv for the time we stayed. They had Wi-Fi, but the tv did not offer streaming services to allow us to log on. The shower had no water pressure, toilet needed to be flushed multiple times. There was construction going on and constantly banging & power tool sounds. Would not recommend
Stayed 2 nights in Aug 2023

10/10 Excellent

Wiki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very good , great location
Stayed 1 night in Aug 2023

2/10 Terrible

Haydee

Disliked: Cleanliness, staff & service, property conditions & facilities
I only stayed for three days. During my entire stay, there was no cable and no Internet access in my room.
Stayed 2 nights in Aug 2023

6/10 Okay

Candace

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tv didnt work and no hot water
Stayed 1 night in Aug 2023

2/10 Terrible

Danyella

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers don’t work. Had to change rooms 4 times till I checked out.
Stayed 4 nights in Jul 2023

2/10 Terrible

Ramon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV did not work I changed three times the carpet on first room was wet no hot water second room tv did not work in the third room the internet was very slow used my cellular hot spot the tv did not work in any of the three rooms
Stayed 3 nights in Jul 2023

6/10 Okay

Keturah

Stayed 1 night in Aug 2023

10/10 Excellent

Dinara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jul 2023

10/10 Excellent

Bryant

Stayed 1 night in Jul 2023

2/10 Terrible

Sherman

Disliked: Cleanliness, staff & service, property conditions & facilities
Changed rooms several times due too the ac unit not working or the television not working
Stayed 1 night in Jul 2023

8/10 Good

Dmitry

Liked: Cleanliness, staff & service
It’s a good option near airport. For below $70 you get airport shuttle that runs twice per hour and free breakfast with eggs and bacon. The room is ok for basic accommodation.
Stayed 1 night in Jul 2023

2/10 Terrible

Johann

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Won't recommended to anybody. This Hotel is terrible.
Stayed 5 nights in Jul 2023