Ratings based on 380 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Puerto Rico

Nice hotel for one night stay

Posted Jul 22, 2016
Pros: The location
Cons: The beds
Location: Close to Miami Zoo
Nice hotel for one night stay. Good location near Miami Zoo, close to the Highway. Good service and excellent breakfast.Clean rooms and no smoking hotel policy. The only thing that I didn't like were the beds that fills like old ones.
Comment from Hotel Management
Jul 22, 2016 by gm@hiekendalleastmiami.com, Hotel Management
Thank you for your review of our hotel your recent stay with us. We appreciate you taking your time to let us know your thoughts and comments. I am glad that you enjoyed you stay with us as well as finding our service and location to be good. Once again thank you and we look forward to seeing you again soon. Sincerely, Brian E. Rubine, General Manager
5 out of 5
by A verified traveler

This was a very nice hotel.

Posted Apr 22, 2016
Pros: Very comfortable and clean. Liked the practicality of having the vanity and sink separate from the toilet and shower/tub.
Location: Good location. Not far from shopping areas.
Check in and out was quick. The room was spacious with a lovely sitting area. The bathroom appeared to be newly renovated with modern fixtures. Overall very satisfied.
Comment from Hotel Management
Apr 28, 2016 by Brian E. Rubine, Hotel Management
Thank you for your review of our hotel from your recent stay with us. We appreciate you taking your time to let us know your thoughts and comments. I am glad that you enjoyed your stay and our location as well as our hotel being clean and comfortable. Once again thank you and we look forward to seeing you again soon. Sincerely, Brian E. Rubine, General Manager
4 out of 5
by Irma N from Augusta, ga

Posted Apr 9, 2016 on Hotels
The room was clean and the bed comfortable, the surrounding well keep
Comment from Hotel Management
Jun 18, 2016 by Brian, Hotel Management
Thank you for your review of our hotel from your recent stay with us. We appreciate you taking your time to let us know your thoughts and comments. I am glad that you enjoyed your stay and found our rooms to be clean and comfortable. Once again thank you and we look forward to seeing you again soon. Sincerely, Brian E. Rubine, General Manager
3 out of 5
by Carlos A

Posted Apr 5, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Brian, Hotel Management
Obrigado por sua análise do nosso hotel da sua recente estadia conosco. Agradecemos a você tomar o seu tempo para deixar-nos saber seus pensamentos e comentários. Estou feliz que você tenha desfrutado sua estadia conosco. Mais uma vez obrigado e estamos ansiosos para vê-lo novamente em breve. Atenciosamente, Brian E. Rubine, Gerente Geral
4 out of 5
by A verified traveler

Nice hotel, close to shopping centers.

Posted Apr 4, 2016
Pros: Locatio
Cons: Expedia should clearly explain what is not included.
Location: Shoppping, Movies, Tunpike.
Very good, except I was charged $20.00 extra per day which I suppose was for the breakfast, but at check - in the cahrge was not explained to me. I thought it was for incidentals.
Comment from Hotel Management
Apr 13, 2016 by Brian E. Rubine, GM, Hotel Management
Thank you for your review of our hotel from your recent stay with us. We appreciate you taking your time to let us know your thoughts and comments. I am glad that you enjoyed your stay and found our location to be convenient. I do apologize that the $20 incidental per day approval was not explained to you during the check in process. Please be assured this was not a charge but only an authorization. Once again thank you and we look forward to seeing you again soon. Sincerely, Brian E. Rubine, General Manager
5 out of 5
by Volker B.

gutes Hotel, geräumiges schönes Zimmer, gutes Frühstück

Posted Mar 29, 2016 on Ebookers
Gutes gepflegtes Hotel, wir hatten ein sauberes und großes Zimmer, gute Ausstattung mit Couch, Safe, kleine Küche mit Kühlschrank und Mikrowelle, alles was man braucht. Frühstücksraum in Lobby, ausreichend groß und gut ausgestattet. Für amerikanische Verhältnisse sehr gutes Frühstück, abwechselnd Rühreier oder Omlett, Bacon oder Sausage, Pfannkuchen Muffins und mehr. Pool ist auch sauber und gepflegt, nur nicht so groß. Ruhiges Hotel. Restaurants, Bars und Einkaufsmöglichkeiten in der Umgebung, teilweise zu Fuß erreichbar. Gute Lage, sichere Gegend, Auffahrt zur Schnellstraße und Bushaltestelle in nächster Nähe.
5 out of 5
by edwin from Guatemala

cliente satisfecho

Posted Mar 25, 2016 on Hotels
Estubimos con mi familia y el hotel lleno todas las espectativas, limpieza todos los dias, buen internet, desayuno aunque siempre lo mismo es bueno, con gusto regresaria nuevamente.
Comment from Hotel Management
May 28, 2016 by Brian, Hotel Management
Gracias por su opinión de nuestro hotel de su reciente estancia con nosotros. Gracias por dedicar su tiempo para hacernos saber sus pensamientos y comentarios. Me alegro de que haya disfrutado de nuestra estancia con nosotros, así como nuestra ubicación y la limpieza. Una vez más gracias y esperamos contar con usted permanezca con nosotros de nuevo en el futuro. Sinceramente, Brian E. Rubine, Gerente General
3 out of 5
by Roger Lamothe from Virgin Islands

Good, but could be better

Posted Mar 21, 2016 on Hotels
location was great, surrounded by restaurants, and only 9 miles from Miami airport. my room was ok. bathroom door couldn't be shut, my bed sheets wasn't changed everyday, and carpet had a little order to it. breakfast was amazing. i stayed in many holiday inn express, but this one has a neutral rating (my opinion)
Comment from Hotel Management
May 28, 2016 by Brian, Hotel Management
Thank you for your review of our hotel from your recent stay with us. We appreciate you taking your time to let us know your thoughts and comments. I am glad that you enjoyed our location and breakfast. Unless requested, we change bed linen every three days as part water and energy saving program. I do apologize that this was not made clear to you. Once again thank you and we look forward to having you stay with us again in the future. Sincerely, Brian E. Rubine, General Manager
3 out of 5
by A verified traveler

Hotel decent, room for improvement

Posted Mar 20, 2016
Great staff that are very friendly, but the rooms really could be updated. Our backboard to our bed was ripped. Our dressers had dings and chipped paint. The walls had chipped wallpaper. It wasn't extremely significant, but when you're paying $200 for one night in a hotel, it should be nicer than that. The overall cleanliness was great and the staff were even better!! It's within walking distance from this place called town and country at the palms which has great restaurants and bars with live music and outdoor seating & beautiful scenery!!!
Comment from Hotel Management
Mar 28, 2016 by Brian E. Rubine, GM, Hotel Management
Thank you for your review of our hotel from your recent stay with us. We appreciate you taking your time to let us know your thoughts and comments. I am glad that you enjoyed our location and staff. Your comments regarding your room are being addressed immediately as we are in the process of replacing headboards and re-finishing furniture. Once again thank you and we look forward to having you stay with us again in the future. Sincerely, Brian E. Rubine, General Manager
5 out of 5
by A verified traveler

Posted Mar 10, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Brian, Hotel Management
Thank you for your review of our hotel from your recent stay with us. We appreciate you taking your time to let us know your thoughts and comments. I am glad that you enjoyed our stay with us. Once again thank you and we look forward to having you stay with us again in the future. Sincerely, Brian E. Rubine, General Manager