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Reviews of Holiday Inn Express & Suites Kendall, an IHG Hotel

3.5 out of 5
Holiday Inn Express & Suites Kendall, an IHG Hotel
Miami, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1005 reviews" "
Rating 8 - Good. 267 out of 1005 reviews" "
Rating 6 - Okay. 91 out of 1005 reviews" "
Rating 4 - Poor. 28 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Liked: Staff & service
Disliked: Property conditions & facilities
My shower was broke
Stayed 1 night in Apr 2024

10/10 Excellent

Gae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. The staff was very friendly thr room was nice size and clean the bed and pillows were comfortable even the sofa bed. There was a nice supply of clean towels for the bathroom and toiletry items if needed. The hot tub and pool was nice. Continental brrakfast was nice and hot and alot to choose from would stay again if I was ever back in Miami Fl and needed a place to stay.
Stayed 1 night in Mar 2024

8/10 Good

Afolabi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Mar 2024

6/10 Okay

ralph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
night desk staff at check in at 3am was wonderful. had driven 13 hrs from no AL to get to mother before she passed. she passed 3hrs later. all staff were great. hotel needs update. only 2 trolleys to carry luggage. wait 30mins to check out. hot water?
Stayed 4 nights in Mar 2024

2/10 Terrible

Gilberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hoy malo el personal
Stayed 1 night in Mar 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen atencion
Stayed 1 night in Mar 2024
Response from Shaddai - Manager on Mar 29, 2024
Gracias por sus comentarios, significa mucho para nosotros y estamos ansiosos por tener el privilegio de recibirlo nuevamente en nuestro hotel.

10/10 Excellent

Paresh

Liked: Property conditions & facilities
Very nice clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Thank you for your feedback it means the world to us, and we can't wait to have the privilege of hosting you again at our hotel.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everithing was realli good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Shaquon

Stayed 1 night in Mar 2024

8/10 Good

Erika Jasmine Carbajal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Argenis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on Mar 18, 2024
Argenis,Thank you for taking the time to review us! We are glad you enjoyed your stay with is and hope to welcome you back soon!Best Wishes,

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice. No complaints.
Stayed 4 nights in Mar 2024

4/10 Poor

alex, ORLANDO

Traveled with family
Disliked: Cleanliness
Bathroom had hair and shower was dirty and no water pressure
Stayed 1 night in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Mar 18, 2024
Linda,Thank you for the generous review! We hope you enjoyed your stay and come back soon!Best Wishes,

8/10 Good

Vasile

Traveled with partner
The breakfast food was sub average, the plumbing was making noise all night and the ac in the room was loud.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 6, 2024
Vasile,We appreciate the feedback as it helps our property improve. We want to sincerely apologize if your stay was not up to standard. We hope to welcome you back in the future and provide the comfortable stay you deserve.Best Wishes,

8/10 Good

Patrick, bradenton

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 6, 2024
Patrick,Thank you for taking the time to review us! We are glad to hear you had an overall pleasant stay with us!

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good breakfast
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Mar 6, 2024
Marlene,Thank you for taking the time to review us! We are glad you enjoyed the hotel and breakfast! We hope to welcome you back soon.

8/10 Good

John

Stayed 1 night in Feb 2024

8/10 Good

ANGELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy atento.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Mar 6, 2024
Angela,Thank you for taking the time to review us! We are glad you enjoyed our hospitality and we hope to welcome you back soon!

10/10 Excellent

Patrick G

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 22, 2024
Patrick,Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us and hope to welcome you back soon!Best Wishes,

8/10 Good

Richard

Stayed 4 nights in Feb 2024

8/10 Good

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
good stay , friendly staff
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 16, 2024
Mariela,Thank you for taking the time to review us! We appreciate the kind rating and are glad you enjoyed your stay with us!Best Wishes,

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024

10/10 Excellent

April

Liked: Cleanliness
It wa amazing
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Feb 12, 2024
April,Thank you for taking the time to review us and provide such a kind review! We are glad to hear you had a wonderful stay with us and do hope to welcome you back soon!Best Wishes,

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 8, 2024
Brian,I apologize if there was a misunderstanding on our cancellation policy. We do have a 24 hour cancel period that needs to be met for a full refund. Please reach out to us if you have any concerns or questions.Best Wishes,

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 6, 2024
Juliana,Thank you for taking the time to review us! We appreciate the kind review and are glad you enjoyed your stay with us!Best Wishes,

6/10 Okay

Claude

Business traveler
Noisy building, Poor noise insulation
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on Feb 12, 2024
Claude,Thank you for taking the time to review us! We apologize if you had any discomfort during your stay. We take feedback very serious as it helps us improve.Best Wishes,

8/10 Good

Robert, Halifax

Liked: Cleanliness, staff & service
Staff were terrific.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 31, 2024
Robert,Thank you for taking the time to review us! We are glad to hear you had a comfortable stay at our hotel. We hope to welcome you back soon!Best Wishes,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing negative to say. Quite comfortable.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 31, 2024
Scott,Thank you for taking the time to review us with a generous rating! We hope to welcome you back soon!Best Wishes,

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the hotel clerk had a wonderful attitude . She was quick had a smile the whole time. Very polite .
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 27, 2024
Jennifer,Thank you for the kind message. We are glad you found joy and comfort with our hotel and hospitality!Best Wishes,

8/10 Good

maritzabel, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 14, 2024
Maritzabel,Thank you for taking the time to review us and provide a kind rating! We are glad you had a satisfactory stay with us and we hope to welcome you back soon!Best Wishes,

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 9, 2024
Stephen,Thank you for taking the time to review us. We are glad you enjoyed your stay with us. We appreciate the generous rating and hope to welcome you back soon!Best Wishes,

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Jan 7, 2024
Roger,Thank you for taking the time to review us! We are glad you enjoyed your stay with us and hope to welcome you back soon!Best Wishes,

6/10 Okay

Mihaela

Liked: Cleanliness
Disliked: Amenities
Stayed 7 nights in Dec 2023
Response from Front Desk Supervisor on Dec 31, 2023
Mihaela,Thank you for taking the time to review us. We appreciate your feedback as it helps us improve. We apologize if you faced any discomfort during your stay and would like to know how we can improve your future stay with us if you choose to stay with us again.Best Wishes,

10/10 Excellent

Sinhyung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
most thing are good!
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 30, 2023
Sinhyung, thank you so much for the feedback! We hope that you come stay with us again soon.

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from Front office Manager on Jan 19, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MIAMI-KENDALL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I have forwarded your comments to our maintenance team in order to correct any issues in that room. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Srikanth Reddy

Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 30, 2023
Srikanth,Thank you for taking the time to review us. We appreciate the kind rating and are glad you had an overall comfortable stay with us!Best Wishes,

8/10 Good

catherine

Liked: Cleanliness, amenities, property conditions & facilities
The property was well maintained
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 28, 2023
Catherine, Thank you for taking the time to review us. We apologize if you encountered any inconveniences. We hope you had an overall Comfortable stay and hope to welcome you back soon!Best Wishes,

8/10 Good

Darryl

Stayed 6 nights in Dec 2023
Response from Front Desk Supervisor on Dec 28, 2023
Darryl,Thank you for taking the time to review us! We hope your stay was comfortable and enjoyable. We apologize if you experienced any discomfort or any inconveniences during your stay with us. We hope to welcome you back soon!Best Wishes,

6/10 Okay

Susan

Business traveler
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 28, 2023
Susan,Thank you for taking the time to review us! We apologize if your stay was anything less than comfortable. Please let us know how we can improve for your next stay with us if you choose to stay with us again. Best Wishes,

10/10 Excellent

Nancy, Springfield

Stayed 4 nights in Dec 2023
Response from Front Desk Supervisor on Jan 31, 2024
Nancy,Thank you for the kind rating! We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon!Best Wishes,

10/10 Excellent

Baihao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Front Desk Supervisor on Dec 27, 2023
Baihao,Thank you for taking the time to review us! We appreciate the kind rating and hope to welcome you back soon!Best Wishes,

2/10 Terrible

khushwant

Stayed 7 nights in Dec 2023
Response from Front Desk Supervisor on Dec 25, 2023
Khushwant,I sincerely apologize if you experience any discomfort during your stay. We take guest satisfaction very seriously. Your feedback is truly valuable to us as we continuously strive to improve the experience for our guests.We genuinely want to hear about all the details that may have affected your overall satisfaction so we can take immediate measures to address them and ensure a more enjoyable stay for future guests.

10/10 Excellent

Guillermo

Stayed 3 nights in Dec 2023
Response from Front Desk Supervisor on Jan 14, 2024
Guillermo,Thank you for taking the time to review us! We appreciate the kind rating and are glad you enjoyed your stay with us !Best Wishes,

4/10 Poor

Gabriel

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was in poor maintenance and infested with roaches. Will never go there again.
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 21, 2023
Gabriel,We would like to express our apologies for the unsatisfactory stay you had at our hotel and understand the frustration it may have caused. Please reach out to us at the front desk as we are determined to explore alternative ways to demonstrate our sincere apology.Best Regards,

4/10 Poor

JOSE

Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 21, 2023
Jose,We apologize for any dissatisfaction you may have experienced during your time at our hotel. Please reach out to us if you encountered any issues so that we may look into the matter and find a solution. Best Regards,

10/10 Excellent

Jorge, Miami

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 13, 2023
Jorge,Thank you for the kind review! We are delighted that you found our hospitality enjoyable and had an overall good stay!Best Wishes,

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 14, 2023
Nicholas,Thank you for the generous rating! We are glad you enjoyed your stay with us!Best Wishes,

8/10 Good

nereida

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 12, 2023
Nereida,Thank you for taking the time to review us and for the kind review! We are glad you had an overall good stay!Best Wishes,

10/10 Excellent

Evelyn

Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 12, 2023
Evelyn,Thank you for taking the time to review us so generously! We are glad your enjoyed your stay with us! Best Wishes,