Exterior

Reviews of Holiday Inn Miami-Doral Area, an IHG Hotel

3 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 342 out of 1009 reviews" "
Rating 8 - Good. 300 out of 1009 reviews" "
Rating 6 - Okay. 176 out of 1009 reviews" "
Rating 4 - Poor. 96 out of 1009 reviews" "
Rating 2 - Terrible. 95 out of 1009 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cierra on Mar 27, 2024
Thank you for your feedback

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cierra on Mar 20, 2024
Thank you for your feedback.

10/10 Excellent

Smarlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Cierra on Mar 16, 2024
Thank you for choosing to stay here at the Holiday Inn. We are happy you enjoyed you stay and hope to see you soon

4/10 Poor

Alesha

Disliked: Cleanliness, property conditions & facilities
Bed sheets were dirty.
Stayed 1 night in Mar 2024
Response from Cierra on Mar 11, 2024
Thank you for choosing to stay here at the Holiday Inn. I'm sorry to here about the experience you had here at the hotel. Please note your feedback is extremely important to us. We will make the necessary changes to provide a better experience in the future. Thank you

10/10 Excellent

MICHELLE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My only problem is there was nothing close by to walk to
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 7, 2024
Dear Michelle, thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience

10/10 Excellent

Analay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Mar 4, 2024
Dear Analay, thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience

4/10 Poor

Bianca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Cierra on Mar 6, 2024
Thank you for your feedback

4/10 Poor

MURAD

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They charged for parking which i didnt knew no microwave in room took them for ever to bring microwave no water bottles i have to pay $3 for each water bottle
Stayed 3 nights in Feb 2024
Response from Cierra on Feb 27, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you have experience at hotel. We will make the necessary changes so we can provide a batter experience in the future

6/10 Okay

Magali

Business traveler
Liked: Property conditions & facilities
Area convenient
Stayed 1 night in Feb 2024
Response from Cierra on Feb 26, 2024
Thank you for staying with us and taking the time to give us your feedback. Please note that your feedback is import. We will make the necessary changes to provide better experience

6/10 Okay

Manuel, BAYAMON

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First of all they charge $7 to use the parking lot for guests. It was almost impossible to find a spot if you arrive after 10pm . We had a terrible experience with the breakfast due to a change of dining place. Bathroom toilet and washbasing where broken. Place maintenance taking those two thing out were on the spot. Surroundings too.
Stayed 3 nights in Feb 2024
Response from Cierra on Feb 26, 2024
Thank you for staying with us and taking the time to give us your feedback. We are sorry for the issues you have experience here at the hotel. We will use your feedback to make the necessary changes to provide a better experience in the future. Thank you

6/10 Okay

Jose

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is not properly cleaned and breakfast available was very poor
Stayed 3 nights in Jan 2024
Response from Cierra on Feb 25, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you have experience at breakfast. We will make the necessary changes so we can provide a batter experience in the future

6/10 Okay

Nicky

Stayed 5 nights in Feb 2024
Response from Cierra on Mar 20, 2024
Thank you for your feedback.

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The rooms are okay, the air condition makes alot of noise and the sheets on the bed kept coming off because they were too small. The room was missing toilet paper and the bottle of soaps were empty. Love the location of the hotel. Stayed there many times but the room was not like before.
Stayed 2 nights in Feb 2024
Response from Cierra on Feb 24, 2024
Thank you for choosing to stay here with us at the Holiday Inn. Please note that your feedback is important and we will make the necessary changes so we can provide a better experience the future. Thank you

10/10 Excellent

Gleny, Pennsauken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💯
Stayed 4 nights in Dec 2023
Response from Cierra on Feb 24, 2024
Thank you for choosing to stay here with us at the Holiday Inn. We hope to see you again soon

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cierra on Feb 24, 2024
Thank you for choosing to stay here with us at the Holiday Inn. We hope to see you again soon

6/10 Okay

Nicky

Stayed 3 nights in Feb 2024
Response from Cierra on Feb 20, 2024
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience

2/10 Terrible

Ismael

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in Feb 2024
Response from Cierra on Feb 19, 2024
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience

4/10 Poor

Rhoda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty,carpets, hair on night stand and bathroom floor.Bed quilt dirty,and base boards in bathroom very dirty.Only one coffee pod and one cup for 2 people staying in room.could not find a staff member to get more coffee and cups.elevators had whit paint splashes on floor and was dirty.Last time for us staying in a Holiday Inn.
Stayed 1 night in Feb 2024
Response from Cierra on Feb 18, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you have experienced. We will use you feedback to make the necessary changes to provide a better experience

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great value for the price. Parking late at night was difficult but we always found a spot. Service was good. Basic amenities. Bed was super comfortable.
Stayed 5 nights in Feb 2024
Response from Cierra on Feb 16, 2024
Thank you for choosing to stay here at the Holiday inn. We are happy you enjoyed your stay and hope to see you soon

10/10 Excellent

Ryan Ashley

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt so goood and safe
Stayed 3 nights in Feb 2024
Response from Cierra on Feb 16, 2024
Thank you for choosing to stay here at the Holiday inn. We are happy you enjoyed your stay and hope to see you soon

10/10 Excellent

Denis

Stayed 6 nights in Jan 2024
Response from Cierra on Mar 20, 2024
Thank you for your feedback.

2/10 Terrible

Angel, Valrico

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible service and facility. My room changed to a king bed even though that I paid Expedia in advanced for 2 beds. Expedia sent me a confirmation of total $253.00 (taxes included). Hotel charged me $278 for a dirty, not clean and no towels and paper. I have to ask 3 times for needed items. It was pathetic at best.
Stayed 1 night in Feb 2024
Response from Cierra on Feb 10, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you've experienced. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience

8/10 Good

Yolande

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The place was clean and quiet.
Stayed 1 night in Feb 2024
Response from Cierra on Feb 5, 2024
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and hope to see you soon

2/10 Terrible

Karla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A/C didn’t work and staff didn’t offer to repair or change room. Also the tub and toilet were clugged
Stayed 1 night in Feb 2024
Response from Cierra on Feb 5, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you've experienced. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience

4/10 Poor

alisha

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had a very musty smell on the hallway and rooms. Fire alarm went out so the elevator didn’t work. I just had major surgery and had to walk three flights of stairs
Stayed 3 nights in Jan 2024
Response from Cierra on Jan 27, 2024
Thank you for choosing to stay here at the Holiday Inn Doral. Please note that your feedback is extremely important to us. We are truly sorry for the issues you have experience with here at the hotel. We will make the necessary changes so we can provide a better experience in the future. Thank you

10/10 Excellent

neftalie

Liked: Cleanliness, staff & service, property conditions & facilities
Really close to everything. Restaurants. Shopping centers. Malls and close to my working area
Stayed 3 nights in Jan 2024
Response from Cierra on Jan 27, 2024
Thank you for choosing to stay here at the Holiday Inn Doral. We are happy you enjoyed your stay and hope to see you soon

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is is good shape and nice. Staff was helpful. Room smelled a little musty and air conditioner sounded like loud train and woke us up when it came on.
Stayed 1 night in Jan 2024
Response from Front Desk. on Jan 22, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you had with the ac in your room. We will make note of this to better your experience the next time you stay with us.

10/10 Excellent

Tina

Stayed 1 night in Jan 2024
Response from Carlos on Jan 17, 2024
Nos complace saber que su estadia ha sido excelente. Muchas gracias por quedarse con nosotros. Esperamos su visita nuevamente. Un cordial saludo

10/10 Excellent

Eder

Traveled with partner
Me faltó solo los desayunos incluidos después de eso todo súper bien
Stayed 4 nights in Jan 2024
Response from Carlos on Jan 17, 2024
Nos complace saber que su estadia estuvo a la altura. muchas gracias por elegirnos. Trabajamos para que usted y su familia tenga la mejor experiencia. Saludos cordiales

4/10 Poor

Nestor

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Cierra on Jan 31, 2024
Thank you for your feedback

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Parking was an additional fee. Front desk staff was friendly and accommodating to requests.
Stayed 1 night in Dec 2023
Response from Cierra on Dec 30, 2023
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and we hope to see you soon

8/10 Good

rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It seems to be an old building, but it is kept clean and staff is friendly and helpful.
Stayed 1 night in Dec 2023
Response from Cierra on Dec 26, 2023
Thank you for choosing to stay here at the Holiday inn Doral. Please note that your feedback is extremely important to us. We are truly sorry for the issues you have experience with here at the hotel. We will make the necessary changes so we can provide a better experience in the future. Thank you

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

8/10 Good

alain

Stayed 1 night in Dec 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cierra on Feb 5, 2024
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and hope to see you soon

10/10 Excellent

GARY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is set back from the highway so there is no road noise. The aircraft from Miami airport can be heard but it is not that noticeable. The rooms are large and have TV with good channels. The breakfast buffet is OK. Parking can be in short supply.
Stayed 4 nights in Nov 2023
Response from Cierra on Dec 3, 2023
Thank you for choosing to stay here at the Holiday Inn. Thank you for your feedback. We hope to see you soon

6/10 Okay

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, amenities
What I did not like was room wasn’t cleaned properly from dust, bathroom wasn’t clean and a dead roach inside of the picture frame. Carpet needs to be clean as well very smelly. Renovation is definitely needed.
Stayed 4 nights in Nov 2023
Response from Cierra on Nov 28, 2023
Thank you for choosing to stay here at the Holiday Inn. Please note that your feedback is important. We will make the necessary changes so we can provide better experience. Thank you

10/10 Excellent

Ily

Stayed 1 night in Nov 2023
Response from Lorely on Nov 22, 2023
Thank you for staying with us and for your rating.

10/10 Excellent

Julio

Have been there for a couple of hours. Till now everything ok
Stayed 1 night in Nov 2023
Response from Cierra on Nov 19, 2023
Thank you for choosing to stay here at the Holiday Inn Doral. We are happy you enjoyed you stay and hope to see you son

6/10 Okay

Cielo

Stayed 3 nights in Nov 2023
Response from Lorely on Nov 22, 2023
Thank you for staying with us.

6/10 Okay

Mrs.

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall nice property room has a smell but the cleaning lady addressed that for me. Not a bad hotel at all.
Stayed 2 nights in Nov 2023
Response from Cierra on Nov 11, 2023
Thank you for choosing to stay here at the Holiday Inn Doral Area. Please note that your feedback is extremely important to us. We will continue use feedback to make the necessary changes so we can provide a better experience in the future

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno excelente
Stayed 6 nights in Oct 2023
Response from Cierra on Nov 5, 2023
Thank you for choosing to stay here at the Holiday inn Doral. We are happy you enjoyed your stay and hope to see you soon.

8/10 Good

James, Aiken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several years now and all of a sudden they started charging $7.00 a day for parking. It is not a resort and there's no valet parking so why the charge?
Stayed 5 nights in Oct 2023
Response from Cierra on Nov 1, 2023
Thank you for choosing to stay here at the Holiday inn. We are sorry for the unexpected parking fee. Please note that your feedback is important. We will continue to use your feedback to make the necessary changes. Thank you

8/10 Good

Antonio

Stayed 2 nights in Oct 2023
Response from Lorely on Nov 22, 2023
Thank you for staying with us and for your rating.

10/10 Excellent

Juline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Oct 2023
Response from Cierra on Oct 30, 2023
Thank you for choosing to stay here at the Holiday Inn Doral. Please note that you feedback is important to us. We are happy you enjoyed your stay and hope to see you soon.

8/10 Good

NILBETH

Stayed 3 nights in Oct 2023
Response from Lorely on Nov 22, 2023
Thank you for staying with us and for your rating.

6/10 Okay

Melissa

Stayed 1 night in Oct 2023
Response from Lorely on Nov 22, 2023
Thank you for staying with us.