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Thank you for choosing to stay here at the Holiday Inn. I'm sorry to here about the experience you had here at the hotel. Please note your feedback is extremely important to us. We will make the necessary changes to provide a better experience in the future. Thank you
My only problem is there was nothing close by to walk to
MICHELLE
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 7, 2024
Dear Michelle, thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience
Response from Front Desk Supervisor on Mar 4, 2024
Dear Analay, thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience
They charged for parking which i didnt knew no microwave in room took them for ever to bring microwave no water bottles i have to pay $3 for each water bottle
MURAD
Stayed 3 nights in Feb 2024
Response from Cierra on Feb 27, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you have experience at hotel. We will make the necessary changes so we can provide a batter experience in the future
6/10 Okay
Magali
Business traveler
Feb 26, 2024
Liked: Property conditions & facilities
Area convenient
Magali
Stayed 1 night in Feb 2024
Response from Cierra on Feb 26, 2024
Thank you for staying with us and taking the time to give us your feedback. Please note that your feedback is import. We will make the necessary changes to provide better experience
First of all they charge $7 to use the parking lot for guests. It was almost impossible to find a spot if you arrive after 10pm . We had a terrible experience with the breakfast due to a change of dining place. Bathroom toilet and washbasing where broken. Place maintenance taking those two thing out were on the spot. Surroundings too.
Manuel
Stayed 3 nights in Feb 2024
Response from Cierra on Feb 26, 2024
Thank you for staying with us and taking the time to give us your feedback. We are sorry for the issues you have experience here at the hotel. We will use your feedback to make the necessary changes to provide a better experience in the future. Thank you
Hotel is not properly cleaned and breakfast available was very poor
Jose
Stayed 3 nights in Jan 2024
Response from Cierra on Feb 25, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you have experience at breakfast. We will make the necessary changes so we can provide a batter experience in the future
6/10 Okay
Nicky
Feb 24, 2024
Nicky
Stayed 5 nights in Feb 2024
Response from Cierra on Mar 20, 2024
Thank you for your feedback.
6/10 Okay
Susan
Traveled with partner
Feb 22, 2024
Liked: Cleanliness
Disliked: Amenities
The rooms are okay, the air condition makes alot of noise and the sheets on the bed kept coming off because they were too small. The room was missing toilet paper and the bottle of soaps were empty. Love the location of the hotel. Stayed there many times but the room was not like before.
Susan
Stayed 2 nights in Feb 2024
Response from Cierra on Feb 24, 2024
Thank you for choosing to stay here with us at the Holiday Inn. Please note that your feedback is important and we will make the necessary changes so we can provide a better experience the future. Thank you
Thank you for choosing to stay here with us at the Holiday Inn. We hope to see you again soon
6/10 Okay
Nicky
Feb 19, 2024
Nicky
Stayed 3 nights in Feb 2024
Response from Cierra on Feb 20, 2024
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience
Room was dirty,carpets, hair on night stand and bathroom floor.Bed quilt dirty,and base boards in bathroom very dirty.Only one coffee pod and one cup for 2 people staying in room.could not find a staff member to get more coffee and cups.elevators had whit paint splashes on floor and was dirty.Last time for us staying in a Holiday Inn.
Rhoda
Stayed 1 night in Feb 2024
Response from Cierra on Feb 18, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you have experienced. We will use you feedback to make the necessary changes to provide a better experience
It was great value for the price. Parking late at night was difficult but we always found a spot. Service was good. Basic amenities. Bed was super comfortable.
Christine
Stayed 5 nights in Feb 2024
Response from Cierra on Feb 16, 2024
Thank you for choosing to stay here at the Holiday inn. We are happy you enjoyed your stay and hope to see you soon
Terrible service and facility. My room changed to a king bed even though that I paid Expedia in advanced for 2 beds. Expedia sent me a confirmation of total $253.00 (taxes included). Hotel charged me $278 for a dirty, not clean and no towels and paper. I have to ask 3 times for needed items. It was pathetic at best.
Angel
Stayed 1 night in Feb 2024
Response from Cierra on Feb 10, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you've experienced. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience
A/C didn’t work and staff didn’t offer to repair or change room. Also the tub and toilet were clugged
Karla
Stayed 1 night in Feb 2024
Response from Cierra on Feb 5, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you've experienced. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience
The hotel had a very musty smell on the hallway and rooms. Fire alarm went out so the elevator didn’t work. I just had major surgery and had to walk three flights of stairs
alisha
Stayed 3 nights in Jan 2024
Response from Cierra on Jan 27, 2024
Thank you for choosing to stay here at the Holiday Inn Doral. Please note that your feedback is extremely important to us. We are truly sorry for the issues you have experience with here at the hotel. We will make the necessary changes so we can provide a better experience in the future. Thank you
Property is is good shape and nice. Staff was helpful. Room smelled a little musty and air conditioner sounded like loud train and woke us up when it came on.
Tim
Stayed 1 night in Jan 2024
Response from Front Desk. on Jan 22, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you had with the ac in your room. We will make note of this to better your experience the next time you stay with us.
10/10 Excellent
Tina
Jan 16, 2024
Tina
Stayed 1 night in Jan 2024
Response from Carlos on Jan 17, 2024
Nos complace saber que su estadia ha sido excelente. Muchas gracias por quedarse con nosotros. Esperamos su visita nuevamente. Un cordial saludo
10/10 Excellent
Eder
Traveled with partner
Jan 16, 2024
Me faltó solo los desayunos incluidos después de eso todo súper bien
Eder
Stayed 4 nights in Jan 2024
Response from Carlos on Jan 17, 2024
Nos complace saber que su estadia estuvo a la altura. muchas gracias por elegirnos. Trabajamos para que usted y su familia tenga la mejor experiencia. Saludos cordiales
Excellent location. Parking was an additional fee. Front desk staff was friendly and accommodating to requests.
Danielle
Stayed 1 night in Dec 2023
Response from Cierra on Dec 30, 2023
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and we hope to see you soon
8/10 Good
rene
Traveled with partner
Dec 25, 2023
Liked: Cleanliness, staff & service, amenities
It seems to be an old building, but it is kept clean and staff is friendly and helpful.
rene
Stayed 1 night in Dec 2023
Response from Cierra on Dec 26, 2023
Thank you for choosing to stay here at the Holiday inn Doral. Please note that your feedback is extremely important to us. We are truly sorry for the issues you have experience with here at the hotel. We will make the necessary changes so we can provide a better experience in the future. Thank you
The property is set back from the highway so there is no road noise. The aircraft from Miami airport can be heard but it is not that noticeable. The rooms are large and have TV with good channels. The breakfast buffet is OK. Parking can be in short supply.
Tracey
Stayed 4 nights in Nov 2023
Response from Cierra on Dec 3, 2023
Thank you for choosing to stay here at the Holiday Inn. Thank you for your feedback. We hope to see you soon
What I did not like was room wasn’t cleaned properly from dust, bathroom wasn’t clean and a dead roach inside of the picture frame. Carpet needs to be clean as well very smelly. Renovation is definitely needed.
Rachel
Stayed 4 nights in Nov 2023
Response from Cierra on Nov 28, 2023
Thank you for choosing to stay here at the Holiday Inn. Please note that your feedback is important. We will make the necessary changes so we can provide better experience. Thank you
10/10 Excellent
Ily
Nov 20, 2023
Ily
Stayed 1 night in Nov 2023
Response from Lorely on Nov 22, 2023
Thank you for staying with us and for your rating.
10/10 Excellent
Julio
Nov 19, 2023
Have been there for a couple of hours. Till now everything ok
Julio
Stayed 1 night in Nov 2023
Response from Cierra on Nov 19, 2023
Thank you for choosing to stay here at the Holiday Inn Doral. We are happy you enjoyed you stay and hope to see you son
6/10 Okay
Cielo
Nov 11, 2023
Cielo
Stayed 3 nights in Nov 2023
Response from Lorely on Nov 22, 2023
Thank you for staying with us.
6/10 Okay
Mrs.
Traveled with partner
Nov 11, 2023
Liked: Cleanliness, staff & service, amenities
Overall nice property room has a smell but the cleaning lady addressed that for me. Not a bad hotel at all.
Mrs.
Stayed 2 nights in Nov 2023
Response from Cierra on Nov 11, 2023
Thank you for choosing to stay here at the Holiday Inn Doral Area. Please note that your feedback is extremely important to us. We will continue use feedback to make the necessary changes so we can provide a better experience in the future
I've stayed here several years now and all of a sudden they started charging $7.00 a day for parking. It is not a resort and there's no valet parking so why the charge?
James
Stayed 5 nights in Oct 2023
Response from Cierra on Nov 1, 2023
Thank you for choosing to stay here at the Holiday inn. We are sorry for the unexpected parking fee. Please note that your feedback is important. We will continue to use your feedback to make the necessary changes. Thank you
8/10 Good
Antonio
Oct 29, 2023
Antonio
Stayed 2 nights in Oct 2023
Response from Lorely on Nov 22, 2023
Thank you for staying with us and for your rating.
Thank you for choosing to stay here at the Holiday Inn Doral. Please note that you feedback is important to us. We are happy you enjoyed your stay and hope to see you soon.
8/10 Good
NILBETH
Oct 29, 2023
NILBETH
Stayed 3 nights in Oct 2023
Response from Lorely on Nov 22, 2023
Thank you for staying with us and for your rating.