This is the worst hotel I have ever stayed in. Let me start with a couple good things. The lobby looks nice and the pool is clean. That's it. As soon as you get off the elevator, the hotel is nasty. The carpets are horrible. The paint is horrible. Once you get in your room, it gets worse. The smell is a mixture of mold and smoke (even though its a non-smoking room). The carpet was nasty. There was is a small TV, no mini fridge and the coffee pot (which is in the bathroom NASTY) had no pot and no coffee holder. The bathroom was overall just dirty. There was rust on the tub and the shower head did not spray evenly. The tiles were dingy and it was very cramped in the bathroom. Two people cannot use it comfortably. The bed is by far the worst part. It was like sleeping on two beds. One side was so worn down that it had created an indentation that you literally had to climb out of if you wanted to move to the other side of the bed. You could roll down from the upper side of the bed to the lower. The pillows were small. The blanket was full of bed bugs and we had to take it off the bed, but still got bit. Once we did get to sleep, the phone rang and somebody was looking for another guest. Then they knocked on the door. Later, another person knocked on the door. Finally about 4:30 another knock on the door. Even after we got up, there was another knock at 7:30am. This is a horrible hotel. I would sleep in my car before I slept there again. It was NASTY!
Comment from Hotel Management
Feb 1, 2017 by Mayvic Serrano, Hotel Management
We truly believe that you perhaps have our hotel mixed up with another one, as our hotel amenities are much different and far superior. For example, our property just completed a 7-million-dollar renovation that encompassed the entire hotel. In the guest rooms, we have installed new carpet, new furniture, new bathroom vanity and backlit mirror, refinished bathtub, new tile bathroom floor, and every room has new mattresses, 48” high definition TVs, Keurig coffee makers (no pots needed) on a roll-out shelve as part of the dresser (not in the bathroom), and each room has a medium sized refrigerator.
If you would kindly look at the pictures on our website, Holiday Inn Miami West you will see that we have described the hotel exactly as we stated above.