Ratings based on 173 Verified Reviews

3.8 out of 5
71% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from v

Always stay is good

Posted Apr 26, 2017
Very comstable and nice and very clean and i would recommended to any one that want to stay in the holiday inn hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Nice Inn

Posted Apr 11, 2017
Airport shuttle was prompt with nice driver, Morice. Friendly Inn staff and helpful. Clean room with comfortable beds.
Comment from Hotel Management
Apr 12, 2017 by Mayvic Serrano, Hotel Management
Thank you for sharing your stay with us, we appreciate your comments and we hope to have you back soon.
2 out of 5
by A verified traveler from Seattle

An OK place to spend one night in transit.

Posted Apr 2, 2017
Pros: Not much. I booked it because I confirmed that it had a 0500 shuttle. That is good.
Cons: Less grouchy staff
Location: Even the location is not as close to MIA as other major hotels.
I called asking for the location of the shuttle pickup point at MIA but since I was not there yet she refused to tell me anything saying "call back when you are there". In the morning the first shuttle to MIA is 0500 so I was told to meet in the lobby at 0445. OK but the door leading to the rooms was locked until 0600. I was told this was for security. OK, understood for the middle of the night but at 0445 the lobby was full of people so the security issue was, in my opinion, not an issue. One had to lug one's suitcases around the building and to the front entrance. That door should be open 15 minutes before the first shuttle leaves.
Comment from Hotel Management
Apr 5, 2017 by Mayvic Serrano, Hotel Management
Thank you for sharing your stay with us, we apologize for the inconvenience that you had with us during your stay. I will be sharing this comment to my Front desk Manager. We hope to have another opportunity to serve you and provide you a better stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 5, 2017
Great experience staff is very nice. Rooms are clean and comfortable.
Comment from Hotel Management
Mar 9, 2017 by Mayvic Serrano, Hotel Management
Thank you for sharing your comments with us, we are very happy to hear that you experience with us was great. We hope to have you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Would Return and Recommend

Posted Feb 16, 2017
Pros: Comfortable beds and linens. Helpful staff. Great amenities.
Cons: Our room had some "pills" on the floor close to the bed so obviously the cleaning service missed vacuuming there from the previous guest.
Location: We didn't leave the hotel as we were flying out the next morning so we did not explore the area.
We really enjoyed our stay. It was everything we had hoped and more. Excellent facility, amenities and very helpful and pleasant staff.
Comment from Hotel Management
Apr 12, 2017 by Mayvic Serrano, Hotel Management
Thank you very much for taking the time to share your comments with us regarding your stay. Please accept our apologies for the cleaning service for the missed belongings in the room. I will share you experience with our Housekeeping Manager. We hope to have another opportunity to serve you and provide you the service you deserve and expect from us. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice hotel in Hialeah

Posted Feb 6, 2017
Came to Miami on an extensive shopping trip to buy home furnishings and spent 7 nights at this hotel. It is in a great location for shopping because it surrounded by malls, stores and places to shop. It is also right next to the highway so easy to get anywhere you want to go. Overall it is a great hotel. Comfortable, clean, friendly staff and reasonably priced.
5 out of 5
by Pamela

This traveler left a rating score only Posted Jan 20, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Posted Jan 19, 2017 on Orbitz
I was only 2 days,,but is good experience ,,nice hotel,,parking lot good,,the only issue was the traffic in the morning and afternoon terrible,,to get out and get in,, overall ,Is recommended
1 out of 5
by A verified traveler from Tampa, Florida

HORRIBLE HOTEL

Posted Jan 18, 2017
Pros: The lobby was nice, but nothing special
Cons: The bed!!!
Location: It is in a horrible location. I did not feel safe even driving to it, let alone leaving my car at night. Not near the airport or beach.
This is the worst hotel I have ever stayed in. Let me start with a couple good things. The lobby looks nice and the pool is clean. That's it. As soon as you get off the elevator, the hotel is nasty. The carpets are horrible. The paint is horrible. Once you get in your room, it gets worse. The smell is a mixture of mold and smoke (even though its a non-smoking room). The carpet was nasty. There was is a small TV, no mini fridge and the coffee pot (which is in the bathroom NASTY) had no pot and no coffee holder. The bathroom was overall just dirty. There was rust on the tub and the shower head did not spray evenly. The tiles were dingy and it was very cramped in the bathroom. Two people cannot use it comfortably. The bed is by far the worst part. It was like sleeping on two beds. One side was so worn down that it had created an indentation that you literally had to climb out of if you wanted to move to the other side of the bed. You could roll down from the upper side of the bed to the lower. The pillows were small. The blanket was full of bed bugs and we had to take it off the bed, but still got bit. Once we did get to sleep, the phone rang and somebody was looking for another guest. Then they knocked on the door. Later, another person knocked on the door. Finally about 4:30 another knock on the door. Even after we got up, there was another knock at 7:30am. This is a horrible hotel. I would sleep in my car before I slept there again. It was NASTY!
Comment from Hotel Management
Feb 1, 2017 by Mayvic Serrano, Hotel Management
Dear Mike, We truly believe that you perhaps have our hotel mixed up with another one, as our hotel amenities are much different and far superior. For example, our property just completed a 7-million-dollar renovation that encompassed the entire hotel. In the guest rooms, we have installed new carpet, new furniture, new bathroom vanity and backlit mirror, refinished bathtub, new tile bathroom floor, and every room has new mattresses, 48” high definition TVs, Keurig coffee makers (no pots needed) on a roll-out shelve as part of the dresser (not in the bathroom), and each room has a medium sized refrigerator. If you would kindly look at the pictures on our website, Holiday Inn Miami West you will see that we have described the hotel exactly as we stated above.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clearwater, FL

Fresh, modern, and a great value.

Posted Jan 15, 2017
Pros: Everything seemed to be new and fresh. The beds and pillows were very comfortable. Free parking is always appreciated.
Cons: Provide heat in addition to air conditioning.
Location: We came for the Miami Art Deco Weekend but couldn't find anything affordable nearby. This location was close to both Miami Beach and Fort Lauderdale.
We initially booked this hotel due to its location and price. We were incredibly pleased with how fresh and modern the hotel was from the lobby, the room, and the amenities. The front desk staff and restaurant staff were all very friendly and accommodating. I would highly recommend this hotel.