Ratings based on 50 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
62% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from h

Had a great time there extremely nice staff v

Posted Apr 28, 2016
Very nice staff very nice and clean rooms great location would go there again
Comment from Hotel Management
Apr 29, 2016 by Mayvic Serrano, Hotel Management
Thank you so much for leaving us a review of your stay, we are extremely happy to see that we meet your expectations during your stay with us. We hope to have you back in our hotel soon. Thank you.
4 out of 5
by A verified traveler

Furniture / construction shopping triop

Posted Apr 28, 2016
Pros: I was in for the night and stayed from 9pm to 7:30am but not my first trip. Staff friendly, hotel recently renovated so rooms are clean and comfortabl
Cons: Only request no printers/business centre/copiers that are easy to access without emailing hotel staff. Given we do a lot of exporting we need that se
Location: I was in for the night and stayed from 9pm to 7:30am but not my first trip. Staff friendly, hotel recently renovated so rooms are clean and comfortabl
I was in for the night and stayed from 9pm to 7:30am but not my first trip. Staff friendly, hotel recently renovated so rooms are clean and comfortable. Hotel close to shopping in Hialeah and close to highway for Costco, Homedepot, Lowes, Ikea etc. Restaurants near by are chains but good. Only request no printers/business centre/copiers that are easy to access without emailing hotel staff. Given we do a lot of exporting we need that service.
Comment from Hotel Management
Apr 29, 2016 by Mayvic Serrano, Hotel Management
Thanks for sharing your stay with us, we are happy to read your review about our staff and property in general. We still under renovation and we are working to have a new business center open and available for our guest 24 hours.We hope to have another opportunity to serve you. Thank you.
4 out of 5
by A verified traveler

Posted Apr 25, 2016
Very nice hotel, and the staff was extremely pleasant and helpful!
Comment from Hotel Management
Apr 29, 2016 by Mayvic Serrano, Hotel Management
Thank you for sharing your comments with us, we are more than happy to hear that our staff was very helpful. We will be sharing this comment with them. We hope to have you back in our hotel soon. Thank you.
4 out of 5
by A verified traveler

Grade bei Sanirungsarbeit Bewertug Schwirig.

Posted Apr 17, 2016
Pros: Personal in Restourate sehr Freundlich und Hilsbereit.
Cons: Sanirungsarbeit von Restourante und Ausenanlagen mit Schwimmbad.
Location: Ausenhalb von Zentrum ,Näher von Flghafen,Auto oder Busverbindungen sind Gut
Personal Freundlich,Hilfsbereit.Reiseveranstallte von Ort sehr Freundlich ,Loby -(immer wasser und Kaffe Kostenlos verfügbar+ Obst)
2 out of 5
by A verified traveler from rls

Posted Apr 10, 2016
the people in the front desk are nothing kind and helpful with guests, the hotel is undergoing refurbishment in some parts felt that going to be very nice why the hotel has great potential but we must start by changing people attending
Comment from Hotel Management
Apr 21, 2016 by Mayvic Serrano, Hotel Management
Thank you for sharing for your stay with us, we apologize for all the inconvenience that you had with our front desk staff. This comment will be share with our front desk manager, please accept our sincerely apologies. We hope to have another opportunity to serve you. Thanks again.
2 out of 5
by A verified traveler from Canada

Hialeah Hotel

Posted Apr 7, 2016
Pros: The rooms were older but the beds were very nice. They had free Wifi.
Cons: Provide shuttle service. I was unable to print my flight itinerary as the business office was out of order
Location: There is a mall nearby that you can walk to, if you want to do some shopping. There is a freeway right outside the hotel which means it's pretty busy.
The staff at the hotel were pretty friendly. However, they know longer provide shuttle service from the Airport to the hotel. It cost us about $45.00 to take a taxi. I had an issue with extra charges on my credit card pending, even though the printout of the hotel said 0.00 balance, I still have two charges pending on my credit card that I don't know why. It is now two days after checkout and the charges on still there pending.
4 out of 5
by A verified traveler from Arkansas

Great place in process of remodel

Posted Apr 7, 2016
Pros: Clean
Cons: SHUTTLE to Airport
Location: Used restaurant on premises
Arranged airport transportation..would have liked a shuttle to the airport. Cost $40 to get there
5 out of 5
by A verified traveler from Grenada

Great Renovation, Excellent Staff

Posted Apr 4, 2016
Pros: Age of hotel is at the top of my list on factors influencing my booking; recent renovation helps!
Location: Lots of retail nearby; Walmart, Target, and a traditional indoor shopping mall for last minute shopping en route to the airport.
It's a little further than an airport hotel, but if you don't mind a 15 minute drive this hotel is far cheaper and much friendlier than the airport hotels I've experienced. Excellent staff, comfortable, large renovated room. In-room breakfast was above average. Free parking!
Comment from Hotel Management
Apr 5, 2016 by Mayvic Serrano, Hotel Management
Thanks for sharing your comments with us, we are more than happy that our service and our amenities met your expectations. We hope to have another opportunity to serve you. Thanks
3 out of 5
by A verified traveler

Nice hotel centrally located

Posted Mar 30, 2016
I had a good stay. It is in Hialeah and therefore centrally located between the airport and further north like miramar and Fort Lauderdale.
Comment from Hotel Management
Mar 30, 2016 by Mayvic Serrano, Hotel Management
Thanks for sharing your comments with us, we are more than happy to hear that our hotel met your expectations. We hope to have you back soon at the Holiday Inn Miami West. Thanks
2 out of 5
by A verified traveler from tampa, fl

no

Posted Mar 26, 2016
Pros: Employees was very nice, hotel was nasty.
Cons: By cleaning the walls and bath rooms.
Location: was very to find.
over all sleep was good, but shower and walls was nasty, need cleaning badly.
Comment from Hotel Management
Mar 30, 2016 by Mayvic Serrano, Hotel Management
Thanks for taking the time to share your stay with us, please accept our apologies about the cleaning service. All our rooms were fully renovated since January 2016, including the bathrooms as well. I will be sharing this comment with our Housekeeping department in order to improve more our service. We hope to have another opportunity to serve you again. Thanks