Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers

Reviews of Homewood Suites by Hilton Miami Airport West

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1005 reviews" "
Rating 8 - Good. 329 out of 1005 reviews" "
Rating 6 - Okay. 71 out of 1005 reviews" "
Rating 4 - Poor. 26 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great@ thank you!
Stayed 1 night in Mar 2024
Response from Devin Hartling on Mar 22, 2024
Dear Tara,Thank you for your review and comments. I am delighted you enjoyed your stay and found everything to your comfort. We appreciate your feedback and hope to welcome you back!

8/10 Good

Tzippy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you didn’t have a car, there was absolutely nothing in the area that you could walk to. Maybe Dunkin’ Donuts and a Cuban fast food chicken restaurant. There was a very very busy street that was extremely dangerous to cross where you could get to a few more restaurants, but nowhere where you could just take a walk and see the sights.
Stayed 2 nights in Mar 2024
Response from Devin Hartling on Mar 21, 2024
Dear Tzippy,Thank you for your review and comments. Although we offer a convenient location to the airport, its true the area is very busy and hard to get around. Always check with our staff for any local suggestions as there are a few more options in walking distance, but it is limited. There are plenty of other beautiful areas in Miami much more walkable. I appreciate your feedback, and we hope to welcome you back again.

8/10 Good

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the lack of flexibility with respect to the payment. In addition I prefer organistions customer facing staff to be expert in managing/using the reservation interface
Stayed 2 nights in Mar 2024
Response from Devin Hartling on Mar 16, 2024
Dear Jacqueline,Thank you for your review and comments. I am sorry for any issues you experienced with payment and at the Front Desk. We are flexible with acceptable payment methods as we accept all major credit/debit cards and cash. Also, all staff undergo extensive training to be able to use Hilton's property management systems. I appreciate your comments and hope to welcome you back for a better experience in the future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevator was not working. Directed us all the way around the hotel to another elevator. I have limited mobility and they could not accommodate me on the first floir
Stayed 1 night in Feb 2024
Response from Devin Hartling on Mar 8, 2024
Dear Teresa,Thank you for your review and comments. I am glad enjoyed the stay, but sorry for the inconvenience with the elevator. Unfortunately we had to wait an extended period for a part, but the issue has since been resolved. We hope to welcome you back again.

8/10 Good

Abby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 28, 2024
Dear Abby,Thank you for your review and comments. I am delighted you enjoyed your stay and felt welcomed by our staff. It was a pleasure to host you, and we hope to welcome you back again.

6/10 Okay

Nasim

Had basic amenities
Stayed 1 night in Feb 2024
Response from Lucre on Feb 26, 2024
Thank you! for staying with us and appreciate your comments

8/10 Good

furio

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
The room with a little living room and kitchen is great for families breakfast is good stuff is friendly and helpful parking is easy the only negative note is housekeeping our stay was 7 days and in 3 occasions housekeeping did not show up. furthermore when they did make up the room they did not clean very well
Stayed 7 nights in Jan 2024
Response from Devin Hartling on Feb 24, 2024
Dear Furio,Thank you for your review and comments. I am glad you enjoyed your stay, but sorry for the inconsistency with our Housekeeping service. I appreciate your feedback and we are committed to improving. We hope to welcome you back for a better stay in the future.

10/10 Excellent

Dennis

Traveled with family
Liked: Amenities
Spacious room and facility
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 18, 2024
Dear Dennis,Thank you for your review and comments. I am delighted you enjoyed your stay and found everything to your comfort. It was a pleasure to host you, and we appreciate your feedback. I hope to welcome you back again in the future.

10/10 Excellent

Leslie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 18, 2024
Dear Leslie,Thank you for rating your experience with us. I am glad you enjoyed your stay. It was a pleasure to host you, and we hope to welcome you back.

2/10 Terrible

Cameron

Traveled with partner
Disliked: Property conditions & facilities
No shuttle available. Came down at prescribed time, nobody around except an empty shuttle. Front desk told me it was full but it's sitting right here with nobody around.
Stayed 1 night in Feb 2024
Response from MMartins on Feb 12, 2024
Dear Cameron,We have several vehicles (shuttles) parked on property, not all are needed at the same time. Our shuttle schedule is posted at the Front Desk, every 30 minutes from 4:00am-Midnight, every hour from Midnight-4:00am. The shuttles were running as scheduled during your stay, but seats are on a first come first serve basis, we recommend our guests to allow plenty of time to go to MIA, heavy traffic is also a a factor at times.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024
Response from MMartins on Feb 12, 2024
Thank you for staying with us and for your review.Looking forwards to welcome you again.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 8, 2024
Dear Elizabeth,Thank you for rating your stay with us. I am glad you enjoyed the hotel, and we hope to welcome you back again.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Front desk staff very polite and helpful.
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 3, 2024
Dear Kathy,Thank you for your review and comments. I am delighted you enjoyed your stay and felt welcomed by our Front Desk team. We hope to welcome you back again!

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean
Stayed 2 nights in Jan 2024
Response from Devin Hartling on Feb 1, 2024
Dear Debra,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area with transportation to the airport I wish that the parking was free for guest.
Stayed 1 night in Jan 2024
Response from Devin Hartling on Feb 1, 2024
Dear David,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Devin Hartling on Feb 1, 2024
Dear Hector,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

10/10 Excellent

Robin

Na
Stayed 1 night in Jan 2024
Response from Devin Hartling on Feb 1, 2024
Dear Robin,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Manager (Hispanic lady black hair) could’ve been more friendly, she was a bit rude and always on the phone on a personal call through her headphones.
Stayed 2 nights in Dec 2023
Response from Lucre on Jan 24, 2024
Good afternoon,Mrs. Ashley Thank you! for staying with us and appreciate your comments about Dayana. Hope to see you soon,Regards,Lucrecia

8/10 Good

Juan, Herndon

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Devin Hartling on Feb 1, 2024
Dear Juan,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

10/10 Excellent

Danielle, Brunswick

Stayed 1 night in Jan 2024
Response from Devin Hartling on Feb 8, 2024
Dear Danielle,Thank you for rating your stay with us. I am glad you enjoyed the hotel, and we hope to welcome you back again.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 1 night in Jan 2024
Response from Lucre on Jan 23, 2024
Good afternoon,DanielI am glad you had a amazing stay with us. Come back.Regards,

10/10 Excellent

KIM D

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property with excellent, friendly staff.
Stayed 1 night in Jan 2024
Response from Lucre on Jan 23, 2024
Good afternoon,KimAppreciate your comments and I hope to see you again.

2/10 Terrible

William

Stayed 1 night in Jan 2024
Response from Devin Hartling on Feb 1, 2024
Dear William,Thank you for rating your stay with us. I am sorry your stay did not meet expectations. We hope to welcome you back for a better experience in the future.

10/10 Excellent

RuthAnn

Stayed 1 night in Jan 2024
Response from Devin Hartling on Feb 1, 2024
Dear RuthAnn,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

8/10 Good

ORLANDO

Liked: Cleanliness, property conditions & facilities
pros EXCELLENT SHOWER cons Goofy wi-fi that allows computer and phone but no streaming device.
Stayed 3 nights in Dec 2023
Response from Lucre on Jan 23, 2024
good afternoon,Mr. OrlandoI am sorry! you had issues with the internet, and I am glad you like the shower. We hope you come back to see us.Regards,Lucrecia

10/10 Excellent

DEVANAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucre on Jan 23, 2024
Good afternoon,DevanandWe appreciate your scores, and we hope to see you again.Regards,Lucrecia

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Lucre on Jan 23, 2024
Good afternoon,PatriciaThank you! for your scores, please come back to see us.Regard,Lucrecia

8/10 Good

Allan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and amenities
Stayed 3 nights in Dec 2023
Response from Lucre on Jan 26, 2024
Good afternoon,AllanThank you! for staying with us.

10/10 Excellent

CHARLES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. The room was spacious. The staff was friendly. A perfect place to stay. I will recommend to all.
Stayed 8 nights in Dec 2023
Response from Lucre on Jan 26, 2024
Good afternoon,Mr. ChargesI appreciate you stay with us, and your comments about the Hotel.

10/10 Excellent

Van, St Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucre on Jan 23, 2024
Good afternoon,Van We appreciate your score, and hope you visit us again.Regards,Lucrecia

10/10 Excellent

Stacy, Hattiesburg

Traveled with partner
Stayed 1 night in Dec 2023
Response from lucre on Dec 18, 2023
Good afternoon,StacyThank you! for staying with us, and we hope to see you again.

2/10 Terrible

Cherlise

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from MMartins on Dec 14, 2023
Hi Cherlise,I am sorry to see that we failed to meet your expectations, could you please send details of what went wrong ?Kind regards,Mauricio MartinsArea General Manager

10/10 Excellent

Pieter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the atmosphere and friendliness of staff
Stayed 16 nights in Nov 2023
Response from MMartins on Dec 14, 2023
Thank you Pieter, for staying with us and for your positive review.We hope to see you back son.

2/10 Terrible

Dong Ho

Stayed 1 night in Nov 2023
Response from Lucre on Dec 18, 2023
Good afternoon,Mr. Dong Ho onThank you! for staying with us during your visit to Miami.

10/10 Excellent

Suhail

Stayed 2 nights in Nov 2023
Response from Lucre on Nov 10, 2023
Thank you! For choosing us. We hope to see you in the near future.

8/10 Good

William, Cookeville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023
Response from Lucre on Nov 2, 2023
Good afternoon,Mr. WilliamThank you! for staying with us and hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Devin Hartling on Oct 19, 2023
Dear guest,Thank you for rating your experience with us. I am glad you enjoyed your stay and found everything to your comfort. We hope to welcome you back again soon.

10/10 Excellent

Julia

Stayed 1 night in Oct 2023
Response from Lucre on Nov 2, 2023
Good afternoon, JuliaThank you!for staying with us and appreciate your comments.

2/10 Terrible

JUAN CARLOS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Devin Hartling on Sep 28, 2023
Dear Juan Carlos,Thank you for rating your experience with us. I am sorry your stay did not meet expectations. I appreciate your feedback and we hope to welcome you back for a better experience.

8/10 Good

Latevia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Lucre on Sep 26, 2023
Good afternoon,Thank you! for staying with us and we hope to see you,in the near future.

10/10 Excellent

Janet Denise

Stayed 3 nights in Sep 2023
Response from Lucre on Sep 26, 2023
Good afternoon,Mrs. DeniseThank you for staying at Homewood and we hope to see you soon!

8/10 Good

Olivier

Stayed 1 night in Sep 2023
Response from Devin Hartling on Oct 13, 2023
Dear Olivier,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Sep 2023
Response from Devin Hartling on Sep 22, 2023
Dear Edward,Thank you for your review and comments. I am glad you enjoyed the hotel and found everything to your comfort. We hope to welcome you back again.

10/10 Excellent

Coney

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the extra kitchen area and TV very nice.
Stayed 1 night in Sep 2023
Response from Devin Hartling on Sep 17, 2023
Dear Coney,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. We hope to welcome you back again!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice staff
Stayed 1 night in Sep 2023
Response from Devin Hartling on Sep 13, 2023
Dear Shawn,Thank you for your review and comments. I am glad you enjoyed your stay and felt welcomed by the staff. We hope to welcome you back again!

8/10 Good

Latevia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labor Day
Had to move to another room because it was a little stinky. The other room was perfect
Stayed 2 nights in Sep 2023
Response from Devin Hartling on Sep 10, 2023
Dear Latevia, Thank you for your review and comments. I am sorry you experienced a malodor and had to move rooms, but glad you enjoyed the hotel once you got settled. I appreciate the feedback, and we hope to welcome you back again!

10/10 Excellent

Jennifer, Norwalk

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Devin Hartling on Sep 13, 2023
Dear Jennifer,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

2/10 Terrible

Deborah

Stayed 1 night in Aug 2023
Response from MMartins on Sep 5, 2023
Hi Deborah,Sorry to see that we did not meet your expectations. Could you please elaborate on what aspects did we fail?Regards,Mauricio MartinsArea General Manager

8/10 Good

Venita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lucre on Aug 24, 2023
Good afternoon,Thank you! for staying with us and hope to see you soon.

6/10 Okay

Jean Marc

Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing special !
Stayed 1 night in Aug 2023
Response from Lucre on Aug 22, 2023
Good morning,Thank you! for staying with us.