Big expectations but a big letdown.
Posted Apr 12, 2017
Unfortunately very underwhelming. Cute boutique hotel with lots of charm overall but some elements were outdated. Outdoor furniture for example, around pool especially, old and dirty. The bar offered no beer (said the Beer company had not delivered), and TV in the bar was broken (could not watch The Masters!). Bartender typically not at his bar but rather chatting with front desk staff, not waiting people by the pool. No restaurant in the hotel.....not a big deal but I was expecting one. Upon arrival , the front desk staff person was not friendly and not very informative about big local events happening at that time. No hot water from the showers unless you let the tap run for 20 minutes prior to getting in. And Valet parking - a big, big disaster. We were informed that we needed to request the car 20 minutes prior. On all occasions, we waited 45min in one case, 60 min in another case, almost forcing us to jump in cabs in order to get to our destinations on time. Upon complaining we were told it's 20 min minimum but that it could take longer. For $35 per day Valet service this was horrible service. Plus no hotel parking so not much choice to take Valet. The Valet is outsourced, by the way, so Hotel Astor does not have much control over the service. On a positive note, comfortable beds. Very, very disappointing. This hotel was referred to me by a friend, who also came to the hotel during this stay, had been there years ago, and was also disappointed.