Bar (on property)

Reviews of Hotel Chelsea

3 out of 5
Hotel Chelsea
944 Washington Ave, Miami Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 301 out of 1003 reviews" "
Rating 8 - Good. 305 out of 1003 reviews" "
Rating 6 - Okay. 167 out of 1003 reviews" "
Rating 4 - Poor. 109 out of 1003 reviews" "
Rating 2 - Terrible. 121 out of 1003 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great cute boutique hotel. Rooms were updated and more than comfortable. Staff was super friendly and helpful. Elevator was not working, but with only 3 stories it wasn't a huge deal.
Stayed 2 nights in Mar 2024

4/10 Poor

Sawsan

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
La toilette est très pauvre et mal faite, le robinet est collé au lavabo tu ne peux pas te laver les mains , la chambre est petite et il n'y avait pas de lobby ni de stationnement
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on Mar 19, 2024
Hello Swansan, thank you for your review. We are a historic hotel, built in the early 1900’s, so our boutique rooms and lobby are a bit smaller than modern accommodations, which is typical in Miami Beach. We have a standard sink and faucet, so please let the staff know of any issue next time, so we can look into it further. We are disappointed to learn that you did not have a better stay, but we appreciate your feedback.

6/10 Okay

Josh

Traveled with partner
Liked: Cleanliness, staff & service
Overall has a cool vibe, but some things were more work out than expected. Service was good.
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on Mar 19, 2024
Hi Josh, thank you for your feedback. Our staff is great, so its nice to know that they provided friendly service. We're glad you liked our SoBe atmosphere and welcome you to stay with us again when you are back in the area.

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on Mar 19, 2024
We're sorry to know that your experience was anything less than a 5-Star stay, Joe. We welcome you to choose us again, so we can make things right.

10/10 Excellent

Caixia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is perfect
Response from TM, Guest Relations on Mar 13, 2024
It was a pleasure to host you, Caixia! Please come back and join us again soon.

2/10 Terrible

Heather

Traveled with family
Sheets and comforter were dirty, can’t find the place because of the restaurant canopy in front of the building, shower barely ran and it was either scolding hot or cold or turned off and barely came out of the shower head, parking was $180, address says Miami and it was Miami Beach, never again will I stay here!
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on Mar 13, 2024
Hello Heather, thank you for your review. Most boutique hotels in Miami Beach have a restaurant on the ground floor, so guests will need to walk through this area to access their rooms. Our staff did not receive any complaints throughout your stay, so we would have had the opportunity to correct any issue and make your stay more comfortable. Thankyou for your feedback.

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service, property conditions & facilities
I liked that the Chelse hotel was closed to local Walgreen's and CVS stores. Very convenient to go to Lincoln Avenue. Very close to Ocean Drive and Maimi beaches. The batheroom shower facet needed repair.
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Mar 13, 2024
Hi Nicole, thanks for sharing your feedback! We are in a convenient location just minutes to the beach, attractions, nightlife, and shops. We appreciate your review and hope you will come again.

10/10 Excellent

Dalton

Liked: Staff & service, property conditions & facilities
Hotel Chelsea is the cutest little hotel I’ve stayed at in a long time. You can’t beat the location - I walked everywhere or took the free trolley to all the places I wanted to see, and I was a solo traveller. I felt safe as I walked. The staff is honestly the reason that I will return and the reason that I will tell everyone I know about this quaint little spot. Maria, the general manager, leads the team. She is kind, personable, and super helpful. Her employees generally seem happy to work for her! I will definitely return, and can’t wait to do so!
Stayed 4 nights in Feb 2024
Response from TM, Guest Relations on Mar 13, 2024
Thank you for your amazing review, Dalton! We work hard to ensure that our guests have a nice stay, so it's always gratifying when we receive such positive feedback. It was our pleasure to host you and we welcome you to join us again in the future.

10/10 Excellent

Lady

Stayed 1 night in Mar 2024
Response from TM, Guest Relations on Mar 13, 2024
It was a pleasure to host you, Lady! Please come back and join us again soon.

8/10 Good

THERESA

Traveled with group
Liked: Amenities
Very convenient
Stayed 4 nights in Feb 2024
Response from TM, Guest Relations on Mar 5, 2024
Hi Theresa, thank you for your great review! We are in the best location only minutes to the beach and entertainment. We hope you will consider us again when you are back in Miami.

10/10 Excellent

Brandi

Stayed 2 nights in Feb 2024

2/10 Terrible

Lucila

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel over night and let me tell you. This hotel was really nasty. The hotel hallway was really dark and it smell bad, like mold. The bedroom was small very small. The bathroom OMG!! The bathroom I took a shower and felt like a need it to take another shower, just to wash the shower/bathroom of me! It was very durty and molding And last I left a towel of mines in the bathroom and they didn't even bother to call me to let me know. First time ever staying there and i promise you wont ever, ever, ever stay there again. Oh they have a restaurant in the main entrance like who does that. You have to walk with all your bags through a bunch of people having dinner. Like why not have another entrance for your hotel guests?! Very disappointed!!
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Mar 5, 2024
Thank you for your review Lucila. Most boutique hotels in Miami Beach have a restaurant on the ground floor, so guests will need to walk through this area to access their rooms. This is not uncommon and most of the customers may have done the same before dining. We appreciate your feedback.

4/10 Poor

Mai

Traveled with family
Disliked: Staff & service, amenities
When we checked in. We were told where we could park our car overnight for $20. The front desk clerk have us directions to it and the next day, we got charged $80. Misinformation by clerk and paid a lot more for our parking. Our tv wasn’t programmed correctly and required maintenance staff. After our first day out, came back and wasn’t able to get into room. 2 other rooms had the same issue. The noise at night was throughout our sleep. Curtains were not blackout and therefore the room was so bright in the morning.
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on Mar 5, 2024
Hello Mai, thank you for your review. We do not have parking at the hotel, but I spoke with our General Manager who informed me that our Front Desk clerk sent parking information to you, directly from the City of Miami Beach parking website. Always check signs for fees and rules. The magnetic stripe on the key cards deactivate when exposed to heat, or placed next to cell phones and credit cards. Our apologies for any inconvenience. Our staff was attentive to any issues you mentioned, but we're disappointed you did not have a better stay overall. We appreciate your feedback.

8/10 Good

Kimberly K.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location with delicious Cuban food and bar on ground level.Courteous staff.within walking distance of beach,shops & food.Charming older building.Only dislike not much shelf space in room or bath.no where to set open luggage but would still choose to stay here again
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on Mar 5, 2024
Hi Kimberly K! We are appreciative of you for sharing your great experience. We welcome any suggestions to improve the guest experience, so thank you. We hope you will consider us again when you are back in the area.

10/10 Excellent

Garrett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat old hotel, well kept, clean and the service was excellent. Only thing is it does get noisy early morning when some guests return from bars. Stayed for a night before a cruise and would stay again
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Feb 20, 2024
Hi Garrett, thank you for feedback! We are glad you liked our historic charm and excellent staff service. We hope to host you again for a longer stay.

10/10 Excellent

Angeliki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , clean room. Good price
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on Feb 20, 2024
Thank you for your terrific review, Angeliki! It would be our pleasure to host you again soon.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pretty room that is close to everything around. Restaurant out front was fantastic as well.
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Feb 13, 2024
Thank you for taking the time to write to us, Ethan! It's nice to know that you liked our comfortable accommodation and convenient location. We welcome you to stay with us again soon.

8/10 Good

Fred J

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Feb 13, 2024
Hi Fred J! We appreciate your 4-Star rating and hope to host you again soon.

8/10 Good

PAUL

Traveled with partner
Liked: Cleanliness, staff & service
it fulfilled many of our expectstions though was not everything we wished
Stayed 3 nights in Jan 2024
Response from TM, Guest Relations on Feb 9, 2024
Hi Paul, thank you for your great review! We are pleased to know that you had a great stay overall. We hope to have you as our guest again soon.

8/10 Good

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Chelsea is a cool Art Deco hotel with a great Cuban style bar. It's close to everything.
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Feb 9, 2024
Hi Robert! We are happy to know that you enjoyed dour historic charm and central location. Please consider us again when you are back in Miami Beach.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maria, the manager went above and beyond to make my stay amazing!
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Feb 9, 2024
We are happy that our staff provided such attentive service, Teresa! We hope you will consider us again soon.

10/10 Excellent

Alix

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the restaurant is not great but then again that’s Miami for ya. Hotel front desk was great. Overall the room is nice and clean. For the price I’m actually blown away.
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 31, 2024
Hi Alix, thank you for your review! The restaurant is separate from the hotel, but we're glad our staff provided great service. It was our pleasure to provide exceptional cost-benefit and we welcome you to stay with us again when you are back in Miami Beach.

8/10 Good

marlon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on Jan 31, 2024
Thank you for your terrific 4-Star rating, Marlon! It would be our pleasure to host you again for your next stay.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing beginning to end. It was actually very quiet and a great night sleep which is not the norm in South Beach. Will definitely stay here again!!!
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 31, 2024
Hi Rick! We are happy to know that our staff provided amazing service and you had a comfortable stay. Thank you for writing to us and we look forward to your return.

8/10 Good

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled good had cable shower had a door n mate
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 31, 2024
Hello Sheena, thank you for joining us here in Miami Beach for a comfortable visit. We look forward to hosting you again soon!

10/10 Excellent

Marine

Traveled with group
Liked: Cleanliness, staff & service, amenities
We stayed 3 night and had a great time ! Everything within a walking distance They have a partnership with a hotel that has a pool, which we enjoyed on the last day
Stayed 3 nights in Jan 2024
Response from TM, Guest Relations on Feb 7, 2024
Hi Marine! We are in the best location only minutes to the beach, restaurants, attractions, and shops. It would be our pleasure to host you again soon.

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 31, 2024
We appreciate your fantastic rating, Kenneth! It would be our pleasure to host you again in the future.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property in Deco district with on premises dining and bar. Very attentive staff, excellent food. And the bar was on poit
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Feb 7, 2024
It's fantastic to hear how much you enjoyed your recent stay with us, Mark! Please come back and join us again soon.

2/10 Terrible

Leila

Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Feb 7, 2024
Thank you for your feedback, Leila. Please consider us again where we can make it a 5-Star stay.

6/10 Okay

KYUNG JO, Santa Rosa

Traveled with group
Noisy
Stayed 2 nights in Dec 2023

10/10 Excellent

Helene

Stayed 1 night in Dec 2023

10/10 Excellent

Shaun

Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 9, 2024
Thanks for your excellent score, Shaun! We hope to have you as our guest again soon.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This is a great place to stay to be near the action, without breaking the budget. The rooms are adequate and the bathrooms are clean. We like the older buildings which have more character than today's stale and typical environment. The parking is the toughest part to deal with. If you are coming in on the weekends, the best option we found was the Bank of America building next door. They accept cash payment only, $50 for 24 hours. Its well lit and attended until late in the night. Aside from this you are street parking and can only pay for 8 hours max. The Cuban restaurant at this hotel is a good place as well. The water pressure was decent, but not amazing. Beds were comfortable ACs blew nice and cold free Ice available
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on Jan 9, 2024
We're happy to hear that you had such a great stay, David! Parking can be challenging due to the popularity of the area, but there are several options close by. We appreciate your feedback and welcome you to join us again for another charming boutique hotel experience.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TM, Guest Relations on Jan 9, 2024
Hi Patrick, thank you for an amazing rating! Please come back and join us again soon.

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities
Ambiente agradável e um ótimo atendimento
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on Jan 9, 2024
Hi Luciana, we appreciate your 5/5 review! We were happy to provide a great atmosphere in a central location just minutes to the beach, Ocean Drive, and attractions. It would be our pleasure to host you again soon.

2/10 Terrible

Yvonne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mothing
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 9, 2024
We're sorry you did not have a better stay, Yvonne. We hope you will return, so we can make it a better stay.

10/10 Excellent

Abu usama

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from TM, Guest Relations on Jan 9, 2024
It’s great to hear that you had a 5-Sar visit. Please visit us again soon, Abu usama.

6/10 Okay

Fahad

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The photos are pretty deceptive, this is not boutique but it’s actually a bit of a dive, only earning an average score due to the area. For such a low rent place the bar is incredibly expensive ($47 for two tequila shots in paper cups…) there isn’t enough room in the reception area to stand and overall it feels more like a cheap motel than a hotel.
Stayed 4 nights in Dec 2023

8/10 Good

ERIC, SOMERVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Lashanta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room does not look like the picture displayed. Had to ask for extra towels. NO HOT WATER! Was told to start the shower at the 7’oclock position and gradually turn and wait for the water to heat up at 3 am. It took 45 minutes from there to get room temp water. By that time it was almost 4 am then. Mind you we let the water run 30 min before calling to the front. Upon check out the guy at the desk said that’s how the water is in that area… really… Sir I am from the area and this is not normal and then was asked why did I shower so late…. Moral of the story … I will be contacting the manager Maria and going up the chain because this has been one of the worst hotels and customer service experience I have yet to encounter!

4/10 Poor

Aysun

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Lana

Stayed 3 nights in Dec 2023

6/10 Okay

Cuong

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No kettle for hot water. The swimming pool is tricky, they borrow from another hotel. You should walk 15' :(. The smell is bad, especially in the corridor.
Stayed 2 nights in Dec 2023

8/10 Good

Jennifer

Stayed 2 nights in Dec 2023

10/10 Excellent

stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from TM, Guest Relations on Dec 20, 2023
Hi Stephane! We're glad you had an amazing stay and welcome you to stay with us again soon.

6/10 Okay

Sarah, Toronto

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from TM, Guest Relations on Dec 20, 2023
Hello Sarah, thank you for your rating. We hope you will consider us again where we can make it a 5-Star stay.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from TM, Guest Relations on Dec 20, 2023
We appreciate your prefect score, Chris! It would be our pleasure to host you again soon.

10/10 Excellent

Lars Helge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from TM, Guest Relations on Dec 12, 2023
It was our pleasure to have you as our guest, Lars Helge! We hope to host you again soon.

8/10 Good

Ruthi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from TM, Guest Relations on Dec 12, 2023
Hi Ruthi! Thank you for your terrific rating. We welcome you to stay with us again soon.

4/10 Poor

Selene

Traveled with partner
Disliked: Amenities
Normally I don't leave reviews, but this situation really annoyed me. Upon arriving to designated room, I needed to use the bathroom and discovered rather late (if you know what I mean) that there wasn't any toilet paper or towels. I tried calling the front desk using their telephone which wasn't working either! I'll spare you the details but fortunately I managed with some napkins I had in my luggage. When I asked for towels, they didn't have any readily available and gave me some coarse beach towels. I never got the bathroom towels. When I tried showering, there was only a trickle and only lukewarm. At night, tried turning on the lamp which didn't work so we had to keep the harsh ceiling light on. The mattresses had you sinking uncomfortably as well. Overall, a less than favorable experience for such a lovely looking art deco hotel in an ideal location.
Stayed 1 night in Dec 2023
Response from TM, Guest Relations on Dec 12, 2023
Hello Selene. We sincerely apologize for the multiple inconveniences you faced during your stay. Your feedback is important and we will work to address these issues to ensure a more positive experience for our guests.