WARNING!! BED BUGS!!
Posted Jul 20, 2016
This hotel has bed bugs. My 2 grandson's were sleep for one hour and had 12 bites on their body, and I had 2. One of them woke up screaming & after realizing the red lumps on his legs and arms, I immediately checked the bed and there were bed bugs by the dozen. After taking pictures, we checked out immediately. They refused to give my money back stating I needed to speak with the Manager. I had to wait almost 2 months after calling to track down the manager that doesn't exist 10-15 times. I finally received a refund and it came from Expedia, not the hotel because they couldn't even track this manager. I disputed this with my bank and they could not find this "Manager" The staff acted as if they were in total shock but if you READ THE COMMENTS, which I did not (lesson learned) you will see others who have also been a late night snack to these critters. PLEASE DONT STAY HERE!!!
Comment from Hotel Management
by Customer Service, Hotel Management
We are located in a VERY tropical climate and right next to the beach. Miami especially around this period has many tropical insects such as mosquito's and "no see ems" which are very commonly found wherever there is a lot of sand and ocean. We urge guests to not leave windows open to avoid insect bites. Our hotel is constantly monitored by a professional pest control company to ensure that guests rooms are in excellent condition and insect free.