Ratings based on 486 Verified Reviews

3.4 out of 5
72% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Wasn't terrible but not the best either. Close to the fun on ocean Ave. a little loud in the mornings with the cars & people outside. Room was good but very tiny. If you don't plan on being in the room much other than to shower & sleep it'll be fine
2 out of 5
by A verified traveler

Not good.

Posted Jan 16, 2017
Pros: close to beach
Cons: everything
Location: n/a
Very disappointed experience. Hotel staff lack of professionalism and training. Hotel is managed as a mom and pop business. Bar tender was rude and ask for tips upfront, during happy hour free drinks !!! terrible.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful Boutique Hotel

Posted Dec 31, 2016
Pros: I liked the location which is close to the beach but still located on a more of a quiet block. Outside lounging area was definitely nice on a hot day
I absolutely loved my stay at Hotel Shelley. The manager Amanda is very pleasant and accommodating. Rooms are brand new, tastefully furnished and beds were really comfortable.
Comment from Hotel Management
Jan 5, 2017 by Katrine, Hotel Management
Great! We're so glad you enjoyed a wonderful time here! We thank you for mentioning Amanda by name- terrific! It's fabulous of you to choose us and we hope you'll come again in the future. Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl

Cute Boutique Hotel

Posted Dec 27, 2016
Pros: Great Location!Lovely Christmas Decorations!
Cons: Hotel Valet Parking $40 night !!! ...I Parked The Car In a Garage For $20, 2 Streets Over. Not Happy About That.
Location: Beach, Lincoln Road Mall, A Must At The Shepard Artisan Coffee Shop Across The Street.
Lovely Staff and Helpful! Enjoyed Their Happy Hour. The Lobby Was Lovely with Their Christmas Decorations, Felt Like Home Sweet Home.
Comment from Hotel Management
Dec 27, 2016 by Katrine, Hotel Management
Great! We're happy you're stoked on your recent visit! It's wonderful to hear you enjoyed all of our little touches and that you felt at home. We hope you'll come back again soon. Cheers!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
The hotel is great!! We enjoyed our stay!! The staff are friendly!!.
Comment from Hotel Management
Dec 27, 2016 by Katrine, Hotel Management
Awesome! We're so happy you're happy! We thank you for taking the time to write and share to us. We can't wait to have you back again in the future. Best,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Good service and nice hotel! Love it! Very convenient place to go to the south beach!
Comment from Hotel Management
Dec 22, 2016 by Katrine, Hotel Management
Hello to you and thank you! We are so glad you enjoyed your time! We appreciate you sharing about our terrific service and convenient offerings. We feel confident we'll see you again soon. Cheers!
3 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

Hot water/ mattress

Posted Dec 16, 2016
Hot water took 20 minutes to warm up, after 3 rooms we finally got a mattress that wasn't damaged.
Comment from Hotel Management
Dec 22, 2016 by Katrine, Hotel Management
Hello! We appreciate you sharing your feedback. We're bummed your shower didn't heat up as quickly as you would have liked. We're also sorry to hear your mattress wasn't to your standard. Regards,
2 out of 5
by A verified traveler

Expectation Management

Posted Dec 15, 2016
The good: I booked hotel to save a buck; very inexpensive. Location is good; in the heart of South Beach. Cuban diner & parking garage 2 blocks away. The bad: The staff was not rude, but more indifferent. Bar in the lobby played techno music until midnight. My room was 20ft away; tail tell "UNS, UNS, UNS" kept me awake. Website said "complimentary gym passes", none to be had. Clientele & neighborhood; mix of super shady vs world travelers vs drunks vs party goers. Hoped the whole time that nobody broke in my room. Bottom line: i thnk i'm getting too old for this. Shoulda stayed at a hotel w/free parking, free breakfast & quiet nights, w/secure facility . SouthBeach is a nice day trip.
Comment from Hotel Management
Jan 1, 2017 by Katrine, Hotel Management
Hey there to you! Thanks for sharing your words! We're so pleased you took the time to mention our prime location and our great offerings. We are bummed some other offerings were less than you were expecting. We hope you'll still come again. Best regards,
1 out of 5
by A verified traveler

Horrible service

Posted Dec 11, 2016
Horrible service and staff, very unprofessional and won't work with you. General manager was very rude I left the hotel and went to another one.
Comment from Hotel Management
Dec 14, 2016 by Katrine, Hotel Management
Greetings! Thank you for sharing your words with us. We are so disappointed your time with us wasn't a glowing 5 star one- as we aimed for. We value your opinion and thank you for sharing it. We hope you will come again. Cheers!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, United States of America

Posted Nov 24, 2016
Great place for the price you pay. Very friendly staff. I'll come back for sure :-)
Comment from Hotel Management
Nov 30, 2016 by Katrine, Hotel Management
Awesome! How great to hear you enjoyed yourself here at Hotel Shelley! We love to know our guests are thoroughly satisfied with all of our offerings here! We thank you for taking the time to write and mention this to us. We can't wait to have you back in the future. All of my best,