Ratings based on 723 Verified Reviews

3.9 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from naples florida

Posted Mar 27, 2017
Very good location, clean and comfortable I'll be back next year for sure!!
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey usa

Posted Mar 18, 2017
First time in Miami and this hotel was the best 👍👍
Comment from Hotel Management
Mar 20, 2017 by Hotel Urbano, Hotel Management
Dear Guest, thank you for staying at the Hotel Urbano. Your feedback is very important to us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff

Posted Mar 15, 2017
Pros: Staff was very accommodating and helpful. Not just one of them but all of them
Cons: Hilton is building a new hotel right next door and will be remodeling and integrating this hotel I believe which would be a very cool mix of new and t
Although it's an older hotel, it's well taken care of and clean . Great location for Key Biscayne and Coconut Grove/Dinner Key Marina.
Comment from Hotel Management
Mar 16, 2017 by Hotel Urbano, Hotel Management
I would like to thank you for taking the time to share your experience with the hotel Urbano. We are glad that you enjoyed your stay. We hope to have the the opportunity to host you again soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Posted Mar 15, 2017
The staff was very friendly and helpful until it was time to fix the vending machine. It took our money and when I ask what to do about it nothing happened and they didn't even put a note on it to warn the next person. But other than that I would stay there again just hope there will be parking next time.
Comment from Hotel Management
Mar 20, 2017 by Hotel Urbano, Hotel Management
Dear Guest, I would like to thank you for your feedback. I apologize for the inconvenience with our vending machine. We will make sure it does not happen again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service

Posted Mar 10, 2017
Excellent service, very clean, near everything!!!!
Comment from Hotel Management
Mar 13, 2017 by Hotel Urbano, Hotel Management
Thank you fro staying at the Hotel Urbano. Your feedback is very important to us, we are glad that you enjoyed your stay.
2 out of 5
by A verified traveler

Posted Feb 28, 2017
Old fashioned,$30 for parking per night is excessive
Comment from Hotel Management
Mar 1, 2017 by Hotel Urbano, Hotel Management
Dear Guest, I would like to thank you for your feedback. We hope to see you again soon.
1 out of 5
by A verified traveler from W

Thought no hot water was bad... then came BED BUGS

Posted Feb 26, 2017
Looked good on surface, but bed mildewy. No hot water in shower for 2 days. Hotel comped 50% of stay. When waiting for plane I started itching. By time I landed dozen of bites appeared on my hands, neck, legs and back. BED BUGS! Called hotel crying from airport and they said they just checked room and that bed bugs were impossible. Tell that to the itchy bites all over my body! DO NOT STAY HERE!
Comment from Hotel Management
Mar 1, 2017 by Hotel Urbano, Hotel Management
Dear Guest, I sincerely apologize for the issue of no hot water, this was an isolated problem and was immediately fixed. Regarding you claim of insect bites, after your call our housekeeping department along with a pest control specialist inspected the room and no sings of insects was found in the room. We really sorry for the discomfort you experienced but considering the south Florida weather you could have experienced an allergic reaction due to mosquitoe bites or other insects in the airplane. We take this claim very seriously and I assure you that we have not had any case of insects in our rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2017
Staff was courteous. Visited Miami for the first time on this trip and was pleased that the hotel was about 15 minutes away from various points of interest by car.
Comment from Hotel Management
Feb 21, 2017 by Urbano, Hotel Management
Dear Guest, thank you fro taking the time to share your experience with the Hotel Urbano, your feedback is very important to us.
5 out of 5
Recommended
for Everyone
by A verified traveler from p

Artsy hotel

Posted Feb 18, 2017
This hotel was fabulous. It had friendly and helpful staff, complementary breakfast with vegan selections, spacious/comfortable room, and it was decorated with gorgeous artwork. It was like an art gallery. I would recommend hotel Urbano to others without any reservations.
Comment from Hotel Management
Feb 21, 2017 by Hotel Urbano, Hotel Management
Thank you very much for your feedback, we are glad that you enjoyed your stay with us. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for the price

Posted Feb 17, 2017
Great central location to restaurants and entertainment. Lots of weird noises in the night from water drainage coming down in the pipes by the head of the bed. Lots of car noises. The staff were wonderful.
Comment from Hotel Management
Feb 17, 2017 by Hotel Urbano, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your experience with the hotel Urbano. I apologize for the inconvenience with the noise, we will look into it and make sure it does not happen again.