Thought no hot water was bad... then came BED BUGS
Posted Feb 26, 2017
Looked good on surface, but bed mildewy. No hot water in shower for 2 days. Hotel comped 50% of stay. When waiting for plane I started itching. By time I landed dozen of bites appeared on my hands, neck, legs and back. BED BUGS! Called hotel crying from airport and they said they just checked room and that bed bugs were impossible. Tell that to the itchy bites all over my body! DO NOT STAY HERE!
Comment from Hotel Management
Mar 1, 2017 by Hotel Urbano, Hotel Management
Dear Guest, I sincerely apologize for the issue of no hot water, this was an isolated problem and was immediately fixed. Regarding you claim of insect bites, after your call our housekeeping department along with a pest control specialist inspected the room and no sings of insects was found in the room. We really sorry for the discomfort you experienced but considering the south Florida weather you could have experienced an allergic reaction due to mosquitoe bites or other insects in the airplane. We take this claim very seriously and I assure you that we have not had any case of insects in our rooms.