Ratings based on 749 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Poor location and overrated facilities

Posted May 17, 2017
The hotel location is very far away from any of the attractions that would be of interest in Miami, and it is over an hour to get to them using public transit. The hotel is also currently UNDER CONSTRUCTION, which I was unaware of when booking, so the hotel and bar are closed and the noises of construction are very intrusive. Also, very close to the airport so there is a constant noise of planes taking off. I would not recommend.
Comment from Hotel Management
May 21, 2017 by RS, Hotel Management
Hello, thank you for taking time to review our property, I am sorry for the inconveniences that the new renovations have caused you. We hope you can make it back to us to see the newly improved hotel once it is complete. Please allow me to be your main point of contact if you were to find yourself in Miami again.
2 out of 5
by A verified traveler from Madison, WI

Under construction, yet still operating

Posted May 6, 2017
Pros: Location on 2500 Brickell.
Cons: Everything else!
Location: Near downtown Miami and close to Key Biscayne.
We've stayed at Hotel Urbano before and it's been satisfying. This time, however, with no warning from Expedia or the hotel, we arrived at a construction site. They're expanding the hotel and giving it a total renovation in anticipation of a switch to one of the Hilton brands. Wow, what a difference! Everything about the hotel, from the make-do reception/breakfast area to the elevator and the room were in sad shape. And dirty! We felt as if we had gone camping--for well over $100 a night. I'm disappointed in Expedia and the hotel that we weren't forewarned about this situation. From talking to other guests, this seems to have been the norm.
Comment from Hotel Management
May 10, 2017 by Hotel Urbano, Hotel Management
Dear Guest, I would like to apologize for the inconvenience with the renovation. We truly hope you are able to come back and enjoy our brand new hotel and our brand new look when fully complete. Thank you for your understanding during this project.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice Hotel with cute decor

Posted Apr 30, 2017
Pros: Friendly staff and nice decor in lobby.
Cons: Nothing major. Just that darn bathroom door :)
Just a 1 night stay at the hotel. Nice little hotel in a good location. Front desk girl was friendly and helpful. The room was clean and good enough for what we needed. Maybe our only complaint was the bathroom sliding door. It felt like a heavy barn door trying to close it. My teenage daughter had troubles with it. lol We didn't have a chance to use the pool, but it looked nice and the area around it was a relaxing set up. Breakfast was average that you find at most hotels. Looking at other hotel prices in Miami, I think this one is priced about right.
Comment from Hotel Management
May 1, 2017 by Katrine - Guest Services Manager, Hotel Management
Thank you for taking time out to review our hotel. I'm glad that you enjoyed the staff as well as all of our art work. I apologize for the inconvenience of the bathroom door. I am going to pass along your comments and I hope that you can give us another chance the next time you are in Miami.
4 out of 5
Recommended
for Everyone
by A verified traveler from lakeland

Friendly/helpful staff

Posted Apr 25, 2017
I thank you the valet persons and Sergio who are very accommodating and thoughful and helpful
Comment from Hotel Management
Apr 27, 2017 by RS, Hotel Management
Hello, Thank you for providing your feedback to us! We will be sure to let the staff know how much you appreciated them! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close access to everywhere

Posted Apr 18, 2017
Great stay , nice staff with a cozy fire pit! The room was a decent size and neat too. Not too far from shopping and restaurants in a great neighborhood . Iwouldn't mind staying again!
Comment from Hotel Management
Apr 27, 2017 by RS, Hotel Management
Hello, Thank you for providing your feedback to us! We are glad that you enjoyed your stay and firepit as much as we enjoyed hosting you here. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Went the extra mile for me

Posted Apr 17, 2017
I was there for treatment and needed a quiet room. upon check-in, the manager was sure to give me the quietest room and she sure did! it was so nice and also gave me a bouquet of flowers. the front desk staff was always kind, getting a cab for me and making sure I was comfortable.
Comment from Hotel Management
Apr 19, 2017 by Hotel Urbano, Hotel Management
Thank you much for your feedback, We are glad that you enjoyed your stay with us. I'll share your comment with our the staff and I'm sure they will be motivated.
2 out of 5
by A verified traveler

Posted Apr 6, 2017
Had ripped towels and TV not working. Hotel quite run down. Did get put in an upgraded room which was slightly better but still not what was expected.
Comment from Hotel Management
Apr 10, 2017 by Hotel Urbano, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your experience with the Hotel Urbano. I apologize for any inconvenience you experienced during your stay with us. We are improving our hotel for your future enjoyment. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was cute and my bed was comfortable.

Posted Apr 4, 2017
Food was decent. Pictures are deceiving - there was construction going on behind the pool. Staff was nice enough, but nothing memorable.
Comment from Hotel Management
Apr 7, 2017 by RS, Hotel Management
Thank you for taking the time to review our hotel, we are glad to hear that you enjoyed your stay! as for the construction, we are sorry about that deceiving the pictures online. We are Currently adding a new addition to the hotel for new rooms and a restaurant. Please allow us to be your point of contact on your next trip to Miami.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Jersey

Great location to Key Biscayne and Miami

Posted Apr 4, 2017
Pros: Coffee was great, room was very clean and bright, front desk staff was very helpful.
Cons: The view from our room wasn't pleasant. Plant more plants to block view of overpass.
Location: Key Biscayne is 5 min away, Miami is about 10 min away
Everything about this stay was very nice except the internet. It was very tough to get a connection but I don't think it was the hotel's issue, rather I had trouble all over Miami. The hotel was very clean and modern, staff was very helpful, breakfast was delicious and room was great. They were building an addition on to the end of the hotel so the parking lot was gone and it was valet only. Poor guys were running like crazy, I felt bad for them, but they tried to be quick and efficient. Location of the hotel is right off of 95 and easy to access so it was a quick hop to downtown Miami. I would stay here again.
Comment from Hotel Management
Apr 7, 2017 by RS, Hotel Management
Hello! Thank you for taking the time to provide us feedback.We are glad to hear that you enjoyed your stay just as much as we enjoyed hosting you! I will pass on the feedback to the front desk and valet and I am sure they will be happy to hear. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Brickell's hidden gem

Posted Apr 4, 2017
Pros: Close to tennis event and convenient to downtown Miami
Cons: Would like the elevators to be vacuumed daily
Location: Brickell township is nearby with trolley service running along Brickell Avenue. Miami Open tennis is just across the causeway and quite convenient
I found this hotel about 5 or 6 years ago and have booked it ever since. While it was an official hotel of the Miami Open tennis tournament, it was not only convenient but had amenities that were most suitable to a business/vacation traveller. Free wi-fi, business center, Tennis Open tickets available for sale and a 5-7 minute drive to Crandon Park Tennis Center where one could watch the best of tennis talent on display. The hotel is undergoing renovations and additions, hence the usually reliable valet parking service takes slightly longer and must be factored into your schedule. It is hard to think that I would choose a different hotel for the purpose
Comment from Hotel Management
Apr 4, 2017 by Hotel Urbano, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your experience with the Hotel Urbano,. Your feedback and your loyalty is very appreciated and we are glad that you enjoyed your stay with us. We hope to see you again next year for the tennis tournament.