Ratings based on 916 Verified Reviews

3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Buenos Aires

Better stay than first impression

Posted May 8, 2017
Pros: Cleanliness. Hotel staff. Well located. Good breakfast
Cons: Renovation
Location: Beach. Restaurants and bars. Shopping. Walking
No elevator(I'm rather dissable). No parking available.
Comment from Hotel Management
May 23, 2017 by Front Desk , Hotel Management
Thank you for your comments. We're glad you had a nice holiday with us. Our sincere apologies for not being able to better accommodate your room and have it on the first floor. We hope to see you next time your in our city.
2 out of 5
by A verified traveler from Canada

Don't forget to bring you home with you to feel ok

Posted Apr 28, 2017
Pros: Wi-fi, fridge & microwave
Cons: PUT some hygiene products so the visitors do not have to take their whole bathroom with them. Inform that you have LIMITED parking spots ahead!
Location: Beach and some coffee places
It is a good thing that they have a microwave and a fridge in the room but I have never been to the room where you don't a have soap t wash your hands with! I'm not even talking that there were no shampoo or drinking water in the whole hotel. I cut my hand and they did not have a first aid kit- my husband had to run to the store(which he found only after 20 minute due to the fact that it was our first time there)... The photos that are on the web are photoshopped or were taken somewhere else- because in the reality this hotel is probably 2 star one. My suggestion- pay a little bit more but do not stay there!
Comment from Hotel Management
May 1, 2017 by Hotel 18 , Hotel Management
Thank you Alex for your comments. Our apologies for the overlook in providing enough soap in the room. As well address our lack of first aid kit. Definitely wouldn't want anyone to have to rush and locate a band aid when we should easily provide one. Thank you again,
1 out of 5
by A verified traveler

Stay Away! Photos are deceiving!

Posted Mar 30, 2017
Pros: It's in a great location of Miami Beach and in walking distance of a great variety of restaurants plus the beach.
Cons: All of the problems I mentioned..
Location: Great places to eat nearby and near great shops on Collins Ave
So many things wrong with this hotel. I checked out on the first night I got there. Lack of Staff Availability: The hotel staff hardly answer the phone when you call it and there is not answering machine setup for callers to leave a message. Also, Hardly anyone is seen sitting at the front desk. Dishonest staff: Before arriving at the hotel, I was told I had the option to have the hotel charge my card when I check out instead of right when I check in. When I arrived, I was told the opposite and they demanded the full payment for the whole stay up front. Zero regard for guest safety or security: I did a quick inspection of the place and noticed that the window in my hotel room was left open a crack and had no way of being closed. My room was also on the main floor where anyone could climb in. I immediately complained to the hotel staff and was told nobody from maintenance was available to fix the window until the next morning. So, I then requested a different room for the night until the window could be fixed. They told me the hotel was at capacity and no more rooms were available. They didn't try to accommodate me at all. Theft: I had a couple of friends staying in the same hotel and and we noticed some of their belongings went missing from their room. No one else had access to the room and the room was locked via a keypad code. They were also on the main floor but their window was not broken like mine was and they locked it every time they were gone from their room.
Comment from Hotel Management
May 4, 2017 by Hotel 18 , Hotel Management
Thank you for your comments. These things indeed need to be look at immediately. The safety of our guests and safe is to priority and this shouldn't have happen. The last thing we want is for some not to feel safe while away from home. Thank you again and we will be sure to pass on your review to the appropriate department.
3 out of 5
Recommended
for Everyone
by A verified traveler from F

Horrible horrible !

Posted Mar 29, 2017
I was really disappointed when the hotel canceled emailed the same day I was suppose to check in that my resevation was canceled. I did book now pay later but I guess in this case it was book now & get canceled on later. For pros , Hotel was decent & close to the beach & cons, they really didnt seem to care that they canceled my reservation three hours before the time for check in
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Mar 9, 2017
Pros: centrally located.
Cons: Frontdesk staff can be improved and not allowing guests after a certain time loitering in the garden- they can be very nosiy and their voices echoed.
Location: Collins Ave, The beach is across the street, Ocean Drive, Walgreens, Lincoln Road.
Hotel 18 is apartment style hoteling. Its a quaint space, small intimate staff, but they are pleasing and willing to help. Rooms get the job done. Free Contential Breakfast is nice in the morning. But if you're going to the beach, do remember to ASK the front desk for your towel. The gentleman that was at the front desk knew I was going to the beach and did not give me a towel. When I arrived at the designated location on the beach, they did not give me a towel because it is only offered at the frontdesk of the hotel. Needless to say, I laid on that beach bed with no towel and had to wait for the sun to dry me. Thats my only improvement/concern. The gentleman that was there was not very familiar with hotel hospitality- he had a European accent, I believe he mentioned he only worked in restaurants before.
Comment from Hotel Management
May 1, 2017 by Hotel 18 , Hotel Management
Thank you for staying with us. Will be sure to use your comments in helping training our front desk staff. Thank you again.
2 out of 5
by A verified traveler

Only good thing was it's decent location.

Posted Mar 9, 2017
The staff was not welcoming and hardly friendly. Once we got to the room I noticed it was not very clean. One of the sheets had a large stain and the bathroom could've been much cleaner.
Comment from Hotel Management
May 4, 2017 by Hotel 18 , Hotel Management
Thank you for your review. The things you mention are definitely things that should not occur. We will bring this up to the right department.
5 out of 5
by Jonathan

Great hotel with many amenities!

Posted Feb 23, 2017 on Hotels
This is a great well-priced hotel on 18th Street on South Beach. The staff is friendly and very professional. The rooms themselves are good-looking, clean and neatly set up as they are maintained and cleaned daily through housekeeping. Rooms are spacious, decently furnished and are maintained and cleaned daily. This hotel has many amenities such as a beautiful large patio for lounging with balconies surrounding it, laundry room, reserved chairs & umbrellas at the beach, and free breakfast up until 10am. Stayed 2 full days at this particular hotel and loved it. The Art Deco District that this hotel is in is very eye-pleasing. This area gives off a Greece look and is great for tourists as they can shop, eat or even just walk around to sightsee along with the beach being just about one block east of the hotel. There are many shops and restaurants nearby. Decent night scene for hanging out as well. The only few things that I slightly disliked was how slow the Wi-Fi was and that the rooms could've been furnished a little better with better and more modern-looking furniture. Other than that, this is a very good hotel for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Hotel 18 out of 20

Posted Feb 20, 2017
Pros: Location, Location, Location.
Cons: Clean the floor, freshen up the room with a fresh coat of paint, get rid of the cover on the sofa bed, I wouldn't sit on it never mind sleep on it!
Location: FANTASTIC, Beach, Shops, Restaurants, café's etc, cant fault the location
The location is fantastic, 5 minutes from South Beach and 10 minutes frim the Hotels free loungers. The Staff are excellent and helpful. The rooms could do with a freshen up and the floor cleaned every now and again. That said, it was only these two little issues and if corrected would raise the hotel from good to excellent of they just went that extra mile. I would stay there again given its fantastic location.
3 out of 5
by Rungrut

you get what you pay for

Posted Feb 20, 2017 on Hotels
hot water is BARELY hot!!! not even luke warm. Has full kitchen though.
5 out of 5
by Myra

Great hotel for the price

Posted Feb 8, 2017 on Hotels
Hotel 18 was an excellent choice for a hotel in in in South Beach. I was by myself and had two twin beds which were adequate very comfortable the room did not have carpeting on the floor which was perfect for coming back from the beach. The resort fee included two beach chairs and umbrella per room which was perfect when I decided to go to the beach. The hotel is in walking distance to Lincoln Road mall. The car is really not needed at this hotel you can walk to everywhere you need to go. Parking was $25 a night at the hotel four dollars an hour on the street. The ladies at the front desk were excellent both during the day and at night. I would definitely stay here again recommend my friends to stay at this hotel. I am a single lady that stayed here and I felt very safe both at the hotel in the area around the hotel. The breakfast was not extensive but worked for me. I just had cereal one day bagels the next. My room had a full kitchen. There was a really nice courtyard in the center of the hotel.