Incredible Service and Great Facility
Posted Oct 11, 2016
A true Coral Gables gem, the Hyatt already was known for its wonderful Spanish inspired architecture and scenic pool. But even with a hurricane (which is quite rare), the hotel staff and management went above and beyond for its guests. Staff at every turn made guests feel upbeat, despite many of the guests not knowing the condition of their homes. The open buffets specially set up for the guests convenience, and the hotel's own caring for its employees, was a very touching gesture and only added to the ease and comfort that existed throughout the hotel. Even the snack shop was without a register and instead you could purchase from the front desk - as opposed to many hotels that make you feel "caved in" in the snack shop.