Ratings based on 3,124 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Miami,Florida

The best experience

Posted Oct 17, 2016
Pros: Staff
Cons: Nothing
Location: Shopping and Food
Everyone was extremely nice and and friendly. Made sure I had the best experience while in Miami.
Comment from Hotel Management
Oct 19, 2016 by HRM, Hotel Management
Dear Porsha, It was a treat to discover your review and we thank you for sharing your wonderful feedback. We invite you to hurry back soon for more great dining and shopping in the great city of Miami. All the best, Hyatt Regency Miami
3 out of 5
by A verified traveler

Outdated and Definitely not a 4 star hotel

Posted Oct 16, 2016
Pros: hotel staff was great, location was great
Cons: update the entire hotel
Price was good, location was great, and staff was also very helpful. Hotel was just very outdated and old looking. definitely didn't look like the pictures online. hallways were old looking, carpet was very outdated also.
Comment from Hotel Management
Oct 17, 2016 by HRM, Hotel Management
Dear Guest, Our Brickell location is one that is envied and we are thrilled to read that you had an opportunity to explore the local area with restaurants and shops dotting our city streets at nearly every turn. We are equally as pleased to read that you found our Hyatt Regency colleagues so welcoming and we value your added feedback regarding the hotel. We regret if you felt the photos were not reflective of the property as it is today, as we make every effort to be fully transparent of the design and aesthetic of our hotel. Once more, it was a pleasure to host you and we look forward to one day welcoming you back. All the best, Hyatt Regency Miami
3 out of 5
by A verified traveler from CUNEO

soggiorno al sole

Posted Oct 11, 2016
Location: posizione centralissima....... servizi nella zona eccellenti che ti permettevano di girare senza difficoltà.....ottimi ristoranti nelle vicinanze
camera confortevole........sprovvista di frigo bar e phon..........personale cortese e disponibile
Comment from Hotel Management
Oct 15, 2016 by HRM, Hotel Management
Dear Mario, The best thing about the Brickell area of Miami is definitely the endless selection of restaurants and we are pleased that you were able to enjoy a culinary tour of the area. We thank you for sharing your comments and hope to see you back in Miami one day soon. Warm Regards, Hyatt Regency Miami
4 out of 5
by A verified traveler

Close to Marlins Park

Posted Sep 28, 2016
Parking could have been better. Very nice hotel directly downtown.
Comment from Hotel Management
Sep 29, 2016 by HRM, Hotel Management
Dear Guest, It was a pleasure to welcome you to Miami and we are delighted you enjoyed your time with us. We thank you for your feedback and hope you’ll have an opportunity to visit us again one day soon. Warm Regards, Hyatt Regency Miami
5 out of 5
by A verified traveler from Napa, Ca.

Great hotel near the ports!

Posted Sep 28, 2016
Pros: Everything!
Cons: Nothing!
Location: Close to the port for easy arrival to cruise ships. 7 minute drive to port via cab.
Nice hotel overlooking the waterway and drawbridge below.
Comment from Hotel Management
Sep 29, 2016 by HRM, Hotel Management
Dear Gary, We love to hear when everything was perfect and we thank you for sharing your review. Warm Regards, Hyatt Regency Miami
5 out of 5
by A verified traveler

Muy bien

Posted Sep 24, 2016
Excelente grcs. Muy buen hotel, servicio y ubicación regresaré otra vez
Comment from Hotel Management
Sep 27, 2016 by HRM, Hotel Management
Greetings, We appreciate your wonderful feedback and we are thrilled to read that you look forward to joining us again, hopefully one day soon. Warm Regards, Hyatt Regency Miami
1 out of 5
by A verified traveler from FL

So disappointing

Posted Sep 23, 2016
You would think that a big and perfectly located hotel with a prestigious name would be an amazing stay. Not quite. I paid for an upgrade at the hotel to receive a better room which I regret doing because it was deffenitely not worth it. The whole entire hotel is outdated. Horrible horrible horrible pool, small, ugly, outdated. The elevators are also old. The roof and walls of the floor of the gym and pool are disgusting. The bathroom was nasty, really old, and the handle to turn on the shower has to be wiggled to get the water running (I had to call front desk to find that out) the room itself wasn't accommodating. The staff was really nice and the check-out/check-in was pretty quick and easy.
Comment from Hotel Management
Oct 6, 2016 by HRM, Hotel Management
Dear Alejandra, Greetings from Miami. It was a pleasure to welcome you to sunny Florida and we thank you for sharing your feedback. While we are delighted to read that our welcoming staff impressed you with their hospitality, we regret to learn that we fell short in providing you a memorable experience overall. We apologize for any trouble had with the shower handle and trust that our Engineering team was able to have this quickly resolved. We are also sorry to learn that our hotel design was not a complement to your own sense of style, but we understand that this is a personal preference which we hope did not impact your ability to enjoy your time in Miami. Your added comments regarding attention to detail are most alarming to us, as our often raved-about Housekeeping team takes great pride in ensuring that the hotel is pristine and ready to greet each of our arriving guests. We apologize if this was not your impression and hope you’ll allow us another opportunity to showcase our attention to detail and warm hospitality on a future visit to Miami. Warm Regards, Hyatt Regency Miami
3 out of 5
by A verified traveler from Virginia

Decent hotel close to South Beach

Posted Sep 21, 2016
Pros: The staff is very nice, friendly and welcoming.
Cons: I think the Hyatt should put refrigerators in their rooms
Location: South Beach, Lincoln Road Mall and good places to eat nearby.
The overall experience at the Hyatt was decent. I stayed there once in 2015 and the experience was great. I stayed here this year and I expected the same. but I wasn't 100% satisfied like I was the first time.
Comment from Hotel Management
Sep 23, 2016 by HRM, Hotel Management
Dear Mickey, It was a pleasure to welcome you back to Miami and we thank you for sharing your review. It warms us to read that you found our Hyatt Regency colleagues so welcoming and our location ideal for exploring all of the greater Miami area. We value your comments regarding in-room refrigerators and hope that our team shared with you that nearly half of our guest rooms do have these available, with the opportunity for one to be delivered to those rooms which do not. Once more, it was a delight to welcome you and we hope you’ll join us again in the years to come. Warm Regards, Hyatt Regency Miami
2 out of 5
by A verified traveler from T

Una de las peores experiencias Hyatt que he tenido

Posted Sep 20, 2016
El hotel está MUY BIEN ubicado pero mi estancia fue muy mala en cuestión de servicio y de acomodación. Pedí habitación cama King en la reserva, me dieron una de dos camas, pedí el cambio (porque iba con mi esposa), me dijeron que no había problema que ellos se encargaban, cuando regreso, a pesar de haber visto que estaba anotado el cambio, no lo hicieron. Me pidieron disculpas y lo movieron para el siguiente día, finalmente lo hicieron y cuando nos acomodamos en la nueva habitación, el TV no servía, nos volvieron a cambiar con un upgrade, y en la nueva habitación la manija del retrete se despegaba. Usamos Room service... Pedimos 2 cervezas con un balde de hielo, el balde nunca llegó, pedimos 2 platos y cubiertos, solo llegó 1. En fin lamentable. LO BUENO FUE QUE ME QUEJÉ EN EL CHECK OUT Y ME HICIERON UNA CONCEDION EN LA CUENTA! Finalmente el servicio Hyatt del que soy fan salió a la luz.
Comment from Hotel Management
Sep 23, 2016 by HRM, Hotel Management
Dear Daniel, Greetings from sunny Miami. It was a delight to welcome you and yours and we thank you for taking the time to share your feedback. The experience you’ve shared is certainly not typical of us and we wish to extend our sincere apologies for not meeting your expectations. We are delighted our Hyatt Regency colleagues were able to resolve some of these matters for you but we apologize again that they even occurred. We thank you once more for sharing your feedback as it allows us to ensure others do not share your experience and we hope you’ll agree to one day join us again so that we can provide you with a Miami experience you won’t forget. Warm Regards, Hyatt Regency Miami
5 out of 5
by A verified traveler from Florida

Perfect hotel right in downtown miami

Posted Sep 19, 2016
Hotel right in walking distance to shops, restaurants and bayside. Nice hotel, wonderful views from the rooms, one of the best breakfast buffets I know.
Comment from Hotel Management
Sep 21, 2016 by HRM, Hotel Management
Dear Marc, Reading your review makes us count the hours until the next breakfast service as it’s our favorite meal of the day as well. We’re thrilled that you enjoyed the buffet and delighted that your visit with us was perfection. We thank you once more and hope you’ll be back to see us again soon. Warm Regards, Hyatt Regency Miami