Ratings based on 3,042 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from miami fl

Great service!! And great management team

Posted Sep 7, 2016
Since we arrived everybody smile and tried to help us in everything! My wife birthday the manager sent me to our room a complementary bottle of champagne and a delicious chocolate dip strawberries! Wow that's the thinks make the customers come back ! Great job
Comment from Hotel Management
Sep 8, 2016 by HRM, Hotel Management
Greetings Arturo, It was a delight to discover your review today and we thank you for sharing details of your Miami experience. A big Happy Birthday to your wife and we hope you’ll both be back to celebrate many more special occasions. Best Regards, Hyatt Regency Miami
5 out of 5
by A verified traveler from Rio de Janeiro

Excelente localizaçao, conforto, hi-fi no quarto

Posted Sep 6, 2016
Pros: Pontos positivos Gostei muito do atendimento, da localização, da internet no quarto que era excelente, do tamanho do quarto, da claridade por ter bo
Cons: Nao costumo pagar por receber encomendas nos outros hotéis, mas nesse é cobrada uma taxa de 7 dolares por pacote recebido. Paguei 42 dolares, caro
Location: Excelente localização, mas vou sempre pra comprar produtos pra cabelo e comesticos
Ja fiquei nesse hotel por duas vezes e sempre que voltar a Miami quero me hospedar lá, por ser proximo do Bayside, do comercio, de restaurantes A unica dificuldade é pra se chegar ao Wallmart, não tem nenhum próximo
Comment from Hotel Management
Sep 8, 2016 by HRM, Hotel Management
Dear Ana, It was a treat to see you walking through our doors for your second visit and we look forward to welcoming you back time and again. We are thrilled that our location serves you well and that our Hyatt Regency team makes you feel so at home. Once more, we appreciate your great feedback and hope we’ll see you back in Miami again one day soon. Warm Regards, Hyatt Regency Miami
1 out of 5
by A verified traveler from Miami

Stay somewhere else

Posted Sep 5, 2016
You had to pay to park. The walk to the parking garage was long, hot, and it smelled. The tub filled up with water when you took a shower. Disgusting!
Comment from Hotel Management
Sep 8, 2016 by HRM, Hotel Management
Dear Guest, It was a pleasure to welcome you to Miami and we thank you for sharing your review. Like many hotels, we offer both self- and valet-parking options. The beauty of valet parking is that it eliminates the hassle of walking to the parking garage and instead allows guests to wait in the comfort of cool air conditioning while a valet driver retrieves the car. We’re sorry to hear that this was not the option you chose and invite you to consider this for your next visit. We appreciate your added feedback and hope you’ll allow us another opportunity to welcome you so that we can provide you with the Hyatt Regency experience you had anticipated. Warm Regards, Hyatt Regency Miami
5 out of 5
by A verified traveler from NJ

This hotel located in downtown Miami

Posted Sep 4, 2016
Great location, beautiful view from the window, very clean and comfortable room. I would definitely stay in this hotel again and recommend to everyone
Comment from Hotel Management
Sep 8, 2016 by HRM, Hotel Management
Dear Parvina, We’re absolutely thrilled that you loved your experience with us and we hope you’ll have an opportunity to join us again soon. Best Regards, Hyatt Regency Miami
4 out of 5
by A verified traveler

Good hotel, slightly outdated

Posted Aug 27, 2016
Pros: Quiet, free wifi, good, clean bed. Easily reached by public transport, so no need to rent a car. Directly in the heart of the business center.
Cons: Sink was cracked, room looked old, gym needs an upgrade, breakfast was heavily overpriced but good quality. Needs valet service from airport.
Location: Next to the Miami river, in the heart of the business center. Since I was there for business that was all I needed to know.
The room is good, nice and quiet, with a small fridge and safe. But, also with a cracked sink. Fortunately I only needed the room for one night. Bed is good. Free Wifi was good.The first time I came there I was greeted with a free Mojito. That gesture pleased me so much that I decided to go there again. Strangely enough the service was completely different this time. No Mojito either.
Comment from Hotel Management
Sep 1, 2016 by HRM, Hotel Management
Dear Guest, We are tickled to learn that you enjoyed a great night’s sleep on our new mattresses and delighted that you found value in all of the extras we provide such as complimentary WiFi and the in-room refrigerator. As you discovered, the Brickell area of Miami is very walkable and the Metromover serves as a great tool for reaching destinations that are just a bit further away. We value your added feedback and hope you’ll have an opportunity to visit us again should your travels bring you back to Miami. Warm Regards, Hyatt Regency Miami
3 out of 5
by A verified traveler

Solides Hotel in zentraler Lage

Posted Aug 27, 2016
Für einen Kurzaufenthalt in Miami Downtown durchaus zu empfehlen, da man fussläufig Downtown erkunden kann und zügig auch an der Bayside ist. Die Hotelzimmer haben keine herausragenden Luxus, sind aber solide und sauber. Das Personal ist sehr freundlich und aufgeschlossen. Das Frühstück beinhaltet ein umfangreiches Frühstücksbüffet.
Comment from Hotel Management
Sep 1, 2016 by HRM, Hotel Management
Greetings, We appreciate your recommendation and hope to welcome your friends and family in the months to come! We’re thrilled that you enjoyed your time with us and found our location superb. Your comments highlighting the efforts of our housekeeping team are most appreciated, as they take great pride in ensuring our hotel is perfectly detailed to welcome each of our arriving guests. Your comments were shared with the team this morning and created quite the buzz. Once more, it was a treat to host you on your recent visit to Miami and we hope you’ll be back soon to visit again. Warm Regards, Hyatt Regency Miami
2 out of 5
by A verified traveler

Walkable area

Posted Aug 22, 2016
Outdated rooms, dirty pool, housekeeping not good at their job.
Comment from Hotel Management
Aug 31, 2016 by HRM, Hotel Management
Greetings, It was a pleasure to welcome you to Miami and we thank you for allowing us to host you. We are delighted that you enjoyed our Brickell location and hope that you had an opportunity to explore the great restaurants and shopping that line the city streets. We regret to learn that you felt that details were overlooked in your guest room and apologize for your experience. This is certainly not reflective of our high standards and we hope you can have confidence in knowing that your feedback was reviewed with our team to ensure that others do not share your impression. We thank you again for your feedback and hope that you might consider staying with us again when your travels bring you back to Miami. Warm Regards, Hyatt Regency Miami
5 out of 5
by A verified traveler from kr

아늑하고 친절한 호텔.

Posted Aug 22, 2016
Pros: 친절함
Cons: 단체 손님들의 인원 분산. 1층이 시끄러움.
Location: 지하철 역이 연결되어있어서 매우 편리하고 주변 공원이나 상점도 매우 가까워서 좋습니다. 특히 치안이 안전합니다.
체크인 직원이 매우 친절했습니다. 컨시어시 직원 아주머니도 매우 친절하고 상세히 알려주셔서 주변 관광을 제대로 했습니다. 방도 매우 청결하고 조용했습니다. 룸서비스도 완벽합니다.
Comment from Hotel Management
Aug 31, 2016 by HRM, Hotel Management
Dear Jaeyun, We appreciate your glowing review and thank you for highlighting the genuine hospitality of our Hyatt Regency Team. It was a pleasure to welcome you and we hope you’ll find an opportunity to visit us again. Warm Regards, Hyatt Regency Miami
4 out of 5
by A verified traveler

Posted Aug 19, 2016
Great hotel and staff. Terrible parking situation.
Comment from Hotel Management
Sep 1, 2016 by HRM, Hotel Management
Greetings, We appreciate your feedback and we were thrilled to welcome you to Miami. When you next visit, we invite you to use our Valet Parking service which will provide you with the ease and convenience you hoped for. Warm Regards, Hyatt Regency Miami
3 out of 5
by A verified traveler

Posted Aug 18, 2016
Overrated and overpriced hotel in Downtown Miami. For the price and name I expected more than just basic accommodations. It seems like all the money went into making the lobby looking nice and none to updating the hotel rooms. I will not be staying there again.
Comment from Hotel Management
Sep 1, 2016 by HRM, Hotel Management
Dear Guest, It was a pleasure to welcome you and we thank you for sharing your feedback. We are sorry to learn that we fell short of meeting your expectations, but want you to know that we do continue to invest in the overall guest room experience. Evidence of this is our installation of new mattress in all 600+ rooms just a few months ago, which we hope allowed you to enjoy a great night’s sleep. We thank you again for allowing us to welcome you and we hope you’ll consider letting us do so again. Warm Regards, Hyatt Regency Miami