Ratings based on 3,210 Verified Reviews

3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Xing

Posted Dec 25, 2016 on Hotels
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Greetings Xing, We are thrilled that you enjoyed your visit and we thank you for sharing your feedback. It was a joy to welcome you and we look forward to doing so again in the weeks and months ahead. Warm Regards, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from St.croix usvi

You won't be disappointed here. Lovely very nice

Posted Dec 25, 2016 on CheapTickets
Service very nice A class staff very friendly and professional hotel is located in a perfect spot down town miami
Comment from Hotel Management
Dec 28, 2016 by HRM, Hotel Management
Greetings Chigo, It always warms us to find such wonderful comments regarding our team and we thank you for highlighting their hospitality within your review. It was a pleasure to host you and we hope to do so again one day soon. Warm Regards, Hyatt Regency Miami
1 out of 5
by A verified traveler

Hotel not clean, poor service.

Posted Dec 24, 2016
Pros: great location easy to access
Cons: increase the standards or if this are the new hyatt standars never in a hyatt again
Location: great location easy to access
the night I arrived to the room i had to go down to report the room key did not open the doors and they seem no to believe until the bellman arrived. then after 20 min security arrived with a new key and start my nightmare the sheets were dirty, even the bedspreads were dirty with some red stains. I requested to be changed and again wait for 40 min to be ready to rest. never received a call from the management to apologize at least but it seems this is the standard to deliver dirty rooms to customers. I fill the real time feed back and none one care. next morning buying a sandwich to go out , had to wait 30 min just because I ask if they can warm it. really poor service. I decided to eat somewhere else during my entire stay.
Comment from Hotel Management
Dec 27, 2016 by HRM, Hotel Management
Dear Javier, Greetings from Miami and thank you for sharing your feedback. What you have described is certainly not reflective of the experiences and impressions we wish to provide and we apologize that your time with us fell short of meeting your expectations. We thank you for bringing these matters to our attention so that these topics can be reviewed in employee coaching sessions to ensure these situations are not repeated. We thank you once more and we hope that you will allow us another opportunity to impress you should your travels ever bring you back to Miami. All the best, Hyatt Regency Miami
5 out of 5
by A verified traveler

Posted Dec 23, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Guest, We are thrilled your visit was so exceptional and we hope you can visit again. Warm Regards, Hyatt Regency Miami
3 out of 5
Recommended
for Business Travelers
by A verified traveler

In the heart of downtown Miami on the Miami River

Posted Dec 23, 2016
Pros: Location, friendliness of staff and breakfast package.
Cons: Should be allowed access to balconies, all doors are sealed. More computers should be made available in business centre.
Location: There is the river walk, many restaurants and walking distance to Biscayne Bay and Harbour area.
We were very pleased with the staff when arriving. Staff also went out of the way to please us when there were any problems. We found the room to be too noisy due to the proximity of 2nd Avenue and the overpass over the Miami River. We were moved to the quietest room available. We had buffet breakfast package, staff was excellent again however the food was not hot enough. Special breafast orders were available upon request. Concierges were also excellent in responding to any questions and requests,
Comment from Hotel Management
Dec 27, 2016 by HRM, Hotel Management
Dear Guest, It was a pleasure to host you on your recent visit to Miami and we thank you for taking the time to share your review. Your comments regarding our Hyatt Regency colleagues are music to our ears and we are thrilled that they made you feel so welcome. We thank you for sharing your added comments and we hope you can join us again when your travels next bring you back to sunny Miami. Warm Regards, Hyatt Regency Miami
5 out of 5
by Christina

We will be back!!!

Posted Dec 22, 2016 on Hotels
Friendly staff, location was perfect for us. Very busy area but car services help with that.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Christina, We can’t wait to welcome you back! We appreciate the wonderful review and we look forward to seeing you again. Warm Regards, Hyatt Regency Miami
4 out of 5
by Andrew

Beautiful hotel if you love the city life

Posted Dec 21, 2016 on Hotels
Beautiful hotel, friendly staff, decorated beautifully for Christmas! Parking was far away and area is very congested.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Andrew, Your comments regarding the hospitality of our team are most appreciated and we are thrilled that you enjoyed the holiday décor. We apologize for any inconvenience encountered with the self-parking options and the next time you join us we invite you to explore our valet parking service which allows guests to come and go as often as they like and eliminates all the hassle. We thank you again and we look forward to welcoming you back. Warm Regards, Hyatt Regency Miami
4 out of 5
by Alisha

Clean Hotel

Posted Dec 21, 2016 on Hotels
The hotel was nice and clean and walking distance to Bayside Harbor where there are several restaurants. The buffet breakfast was ok and somewhat expensive.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Alisha, Our location is hard to beat and we are delighted that our central address served you well for exploring the local area. We thank you for taking the time to share your review and we hope you can settle back in with us again one day soon. Warm Regards, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 21, 2016 on Orbitz
No problems, would return. Great location, helpful staff, clean room.
Comment from Hotel Management
Dec 27, 2016 by HRM, Hotel Management
Dear Armani, Reviews like yours are exactly what we love to find and we thank you for sharing your feedback. Please be sure to come visit again when your travels bring you back to Miami. Warm Regards, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent hotel and location

Posted Dec 20, 2016 on Orbitz
Everyone and everything was excellent the rooms are spacious and room service is topnotch.
Comment from Hotel Management
Dec 22, 2016 by HRM, Hotel Management
Dear Audrey, We love to find reviews like yours and we thank you for sharing. It was a joy to host you and we hope to welcome you back one day soon. Warm Regards, Hyatt Regency Miami