Rooftop terrace

Reviews of InterContinental Miami, an IHG Hotel

5 out of 5
InterContinental Miami, an IHG Hotel
100 Chopin Plz, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 967 out of 1348 reviews" "
Rating 8 - Good. 215 out of 1348 reviews" "
Rating 6 - Okay. 74 out of 1348 reviews" "
Rating 4 - Poor. 47 out of 1348 reviews" "
Rating 2 - Terrible. 45 out of 1348 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jeff

Traveled with family and small children
Property was great. Surrounding area not so mu ch.
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 25, 2024
Thanks for the 5-star review!

8/10 Good

Jessica Grados

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Intercontinental Miami on Mar 24, 2024
Thank you for your feedback. We hope to welcome you back soon!

10/10 Excellent

Sali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and rooms I loved every moment thank you intercontinental hotel & staff
Stayed 3 nights in Mar 2024
Response from InterContinental Management on Mar 21, 2024
Thanks for the 5-star review!

10/10 Excellent

yovanna

Traveled with family
Liked: Amenities
they are always friendly abd helpful
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 18, 2024
Thanks for the 5-star review!

8/10 Good

JESSICA, AGUADA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for family and friends!
Stayed 4 nights in Mar 2024
Response from InterContinental Management on Mar 18, 2024
Thanks so much!

4/10 Poor

Patrick

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The front desk was almost annoyed serving us, and left us several minutes and finally came saying he find our pre paid reservation. No additional services were giving, the strict minimum which the key to our room and that was it.
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 18, 2024
Thank you for sharing your feedback.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here pre-cruise and it was perfect! Short drive from the airport and shorter to the cruise port. Lots of places that we could walk to meander around and eat. Don’t miss the Bomba at Toro Toro!!!!! It was decadent!
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 18, 2024
Thanks for joining us pre-cruise!

10/10 Excellent

Xin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service. They accommodated us for early check-in and late chech out.
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 18, 2024
Thanks for the 5- star review!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The hair dryer was not working properly. I asked for another hairdryer to be sent to my room later that evening. It was not delivered. I asked again in the morning and explained it was a 2nd request. Still no hairdryer. When I checked out I explained what happened and I received a “sorry”. I also let them no the deadbolt needed to be fixed as it didn’t close easily and the refrigerator made a loud humming noise. Other than that it was a lovely room and stay.
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 14, 2024
Hello, Thank you for your feedback!

10/10 Excellent

Mari S

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Expensive.
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 11, 2024
Thanks for the 5-star review!

8/10 Good

Lionel M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been traveling down to Miami the last several years and we have been staying at the intercontinental. We love the location of this hotel because it is close to everything. It is near the bayfront park and we’re only a short drive to South Beach. The hotel staff is very good and we enjoyed our stay. This year we did have a few minor issues with our room regarding bathroom door and the mini bar making a noise but we brought this to the attention of guest services and they were addressed immediately. We also experienced a little noise from cleaning the staff when we arrived on our very first day, and we wanted to take a quick power nap, but due to the noise, we really couldn’t. However, we will be back next year because we love the hotel, the vibe and location!
Stayed 4 nights in Feb 2024
Response from InterContinental Management on Mar 11, 2024
Lionel M, Thank you for your review!

10/10 Excellent

jonathan, Skokie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing not to love about this hotel. First class in every respect
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 8, 2024
Thank you for the 5-star review!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and property. Looking forward to visiting again
Stayed 1 night in Feb 2024
Response from InterContinental Management on Mar 8, 2024
Thank you for the 5-star review!

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 8, 2024
Thank you for the 5-star review!

8/10 Good

Michael, Cookeville

Liked: Cleanliness, amenities, property conditions & facilities
Mini bar would not open. Called the desk twice with reply of sending someone. No one came. Not a big issue but we got in late and did not want to leave the room. The room and hotel are very nice!
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 8, 2024
Thank you for your feedback!

10/10 Excellent

Pinar

Stayed 3 nights in Mar 2024
Response from InterContinental Management on Mar 25, 2024
Thanks for the 5-star review!

10/10 Excellent

Heriberto, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 2 nights in Feb 2024
Response from InterContinental Management on Mar 8, 2024
Thank you for the 5-star review!

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!!
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 8, 2024
Thank you for the 5-star review!

10/10 Excellent

Jared

Stayed 1 night in Feb 2024
Response from Intercontinental Miami on Mar 24, 2024
Thank you for your feedback. We hope to welcome you back soon!

10/10 Excellent

Carey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, comfortable beds and pillows, nespresso coffee machine in room. Lovely bathroom with huge shower. Nice view.
Stayed 1 night in Mar 2024
Response from InterContinental Management on Mar 8, 2024
Thank you for the 5-star review!

10/10 Excellent

Mary Lou

Traveled with family
Liked: Amenities
Highly recommend!
Stayed 1 night in Feb 2024
Response from InterContinental Management on Mar 8, 2024
Thank you for the 5-star review!

10/10 Excellent

Edna, Juncos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull
Stayed 1 night in Feb 2024
Response from InterContinental Management on Mar 8, 2024
Thank you for the 5-star review!

10/10 Excellent

Miguel

Stayed 1 night in Feb 2024
Response from InterContinental Management on Mar 20, 2024
Thanks for the 5-star review!

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 27, 2024
Thank you for your 5-star review!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in and concierge services. Beautiful hotel and lots of amenities on property.
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 27, 2024
Thank you for your 5-star review!

4/10 Poor

Serehna

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was beautiful and the view from my room was absolutely exquisite. Staff was friendly, however multiple requests to concierge and/or room service went unanswered despite speaking to staff members who assured that the requests would be fulfilled promptly.
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 26, 2024
Thank you so very much for sharing your feedback, we great appreciate it.

10/10 Excellent

michele

Liked: Cleanliness, amenities
Clean!! Location is wonderful!
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 26, 2024
Thank you for the 5-star review!

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 26, 2024
Thank you for the 5-star review!

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Amenities
Very new and very clean!
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 26, 2024
Thank you for the 5-star review!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to water and a very nice walkway to the Bayside Marketplace. The hotel lobby that is open to the restaurant had a great Miami vibe!
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 26, 2024
Thank you for the 5-star review!

10/10 Excellent

Keisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was top tier. Ambience perfection. This will be my go to hotel in the Miami area.
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 26, 2024
Thank you for the 5-star review!

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious rooms, very comfortable beds, great service, nice lobby area.
Stayed 2 nights in Feb 2024
Response from InterContinental Management on Feb 21, 2024
Thank you for the 5-star review!

10/10 Excellent

Yaffar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 2 nights in Feb 2024
Response from InterContinental Management on Feb 19, 2024
Thank you for the 5-star review!

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a perfect location. Anybody choosing to go on a cruise? Stay here a day before and the day after the cruise. Perfect for restaurants, entertainment, & shopping. All in walking distance Right on the ocean with views of cruise dockin.,No swimming though, Hotel staff was extremly friendly Especially Isabella made our check in very promptly. Not to say she gave us the early check in !!! I recommend this hotel. if ur in Miami Little pricey but that's what you're gonna pay for a five star hotel.
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 19, 2024
Thank you for the 5-star review!

10/10 Excellent

Eunice, Roseville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but if you walk a couple of minutes you will encounter as much noise or things to do at Bayside Market as you like. They take your special occasions into consideration.
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 19, 2024
Thank you for the 5-star review!

10/10 Excellent

Suwanna

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Will be back soon!
Stayed 2 nights in Feb 2024
Response from InterContinental Management on Feb 19, 2024
Thank you for the 5-star review!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Excellent hotel!!
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 19, 2024
Thank you for the 5-star review!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 12, 2024
Thanks for the 5-star review!

10/10 Excellent

Warren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 12, 2024
Thanks for the 5-star review!

10/10 Excellent

Marjery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite Downtown Miami hotel. Beautiful, super centric and amazing staff!
Stayed 2 nights in Feb 2024
Response from InterContinental Management on Feb 12, 2024
Thanks for the 5-star review!

10/10 Excellent

Jonathan

Traveled with partner
The Intercontinental is a top flight property and has been a mainstay of our family whenever we’re in Miami!
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 12, 2024
Thanks for the 5-star review!

8/10 Good

Ellen

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from InterContinental Management on Feb 12, 2024
Thank you for your review!

10/10 Excellent

David

Traveled with family
Liked: Amenities
We got an early check in, staff was awesome and breakfast buffet was great. Everything was very clean and well designed. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 12, 2024
Thanks for the 5-star review!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 12, 2024
Thanks for the 5-star review!

10/10 Excellent

Randy

Stayed 1 night in Feb 2024
Response from InterContinental Management on Mar 20, 2024
Thanks for the 5-star review!

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from InterContinental Management on Feb 12, 2024
Thanks for the 5-star review!

10/10 Excellent

Robin, Peoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property… amazing food, service, rooms and best of all location!
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 12, 2024
Thanks for the 5-star review!

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 12, 2024
Thanks for the 5-star review!

8/10 Good

Sangena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from InterContinental Management on Feb 12, 2024
THank you for your review.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from InterContinental Management on Feb 1, 2024
Thank you for the 5-star review!