Don't Honor Paid Reservations
Posted Jan 23, 2017
Arrived in Miami after a long flight from San Francisco. Upon arrival at our hotel, which we booked and paid for months in advance, we were told they were sold out and they were going to send us to another hotel. Having spent the entire day traveling, we were not willing to get in yet another cab to be transported to a hotel we did not even want to stay in. We were told that they would comp us on the new hotel and refund the money they had received from us months ago. Although they did comp us on the substitute hotel, the manager did not put through the credit as she said she would and upon return from our trip 10 days later, we were told she was on vacation and never documented anything about promising us a refund. Right now we have to wait until she is back from vacation to get this resolved since no one else at the hotel will take responsibility for this.