Exterior

Reviews of JW Marriott Marquis Miami

5 out of 5
JW Marriott Marquis Miami
255 Biscayne Boulevard Way, Miami, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1001 reviews" "
Rating 8 - Good. 222 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Mar 2024

4/10 Poor

Andresa

Traveled with family and small children, Business traveler
Liked: Cleanliness
It took 30 min to get checked in, there wasn’t enough towels in the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Austen, SMITHS

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024

8/10 Good

dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators were very slow
Stayed 1 night in Mar 2024

2/10 Terrible

Keval

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms and unorganized staff.
Stayed 3 nights in Feb 2024

6/10 Okay

Hind

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Yadira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and attentive staff but I was really looking forward to using the jacuzzi and it was out of service. Also, I was told that I had a credit to be used on food or beverage anywhere in the hotel but none of the hotel venues would accept it.
Stayed 1 night in Feb 2024

6/10 Okay

Marcos

Liked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

T. Efrain

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gabi

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loke everything about yhis property...
Stayed 2 nights in Dec 2023

2/10 Terrible

Brittany

Traveled with group
Disliked: Staff & service, amenities
Horrible service from start to end. Staff do not reply to emails. Asked 5 times for a fridge. 3 times for towels as no one was coming. Got charged for fees we were told were included in the price. Staff just walked in the room while we were inside. Got kicked out of the room and front desk wouldn’t let us back in. There was nothing 5 star about this resort
Stayed 4 nights in Dec 2023
Response from khadija on Jan 3, 2024
Dear Ms. Brittany,Thank you for taking the time to share your feedback with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to continue to focus on enhancing the experience of all our guests.We look forward to welcoming you again

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

EDITA

Stayed 1 night in Dec 2023

8/10 Good

SHEILA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good facility with nice view and lovely dinning options across the street
Stayed 1 night in Dec 2023

10/10 Excellent

sherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and staff was so friendly
Stayed 4 nights in Dec 2023

6/10 Okay

Priya, NEW YORK

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was not ready and they were not very solution driven.
Stayed 1 night in Dec 2023

10/10 Excellent

Dr juan

Liked: Cleanliness, staff & service
Location
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating and very helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and comfortable stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Adam

Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business with a Flair
While it was a business trip, it coincided with my birthday. The front desk manager, graciously upgraded us to a fabulous suite. The food in the property is top notch. The staff is very friendly. The hotel is in a great location for business needs. Oh yeah, enjoy a great lunch or dinner next door at the new Gordon Ramsey's Hell's Kitchen.
Stayed 2 nights in Nov 2023

10/10 Excellent

El haimeur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and everything beautiful
Stayed 1 night in Nov 2023

10/10 Excellent

Julia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriot never fails
Everything was really good
Stayed 1 night in Oct 2023

4/10 Poor

Brad

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
No bottle water , and I called a they said we we bring you ice and we can have tap water
Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023

10/10 Excellent

Gretchen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good as before!!
Our stay was good overall. But we couldn’t use the pool the whole weekend as we planed. It was closed for a private event. On Sunday the restaurant of the main floor was closed at 10:30 am and we were informed that breakfast was until 11:00 am at check in. So, we have to wait to bunch started.
Stayed 2 nights in Oct 2023
Response from khadija on Oct 27, 2023
Dear Sir/Madam,Thank you for taking the time to review your stay with us. Everything we do is aimed at providing our guests with an excellent hotel experience. On behalf of our team, please accept my sincere apology for the inconveniences caused during your stay.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and hope to welcome you back in the near future.All the best.

6/10 Okay

Michael

Liked: Property conditions & facilities
Wasn’t informed of all services at check-in which lead to my not receiving or having the option to receive all services included in stay.
Stayed 3 nights in Sep 2023
Response from khadija on Oct 27, 2023
Dear Michael,Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to continue to focus on creating memorable experiences for our guest.Thank you again for your feedback. We hope to welcome you in the near future.Regards,

10/10 Excellent

Aniyyah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so beautiful and clean! The staff members were amazing and treated us great! Sara from the pool bar and Di from the check in desk were wonderful!!!! It was my birthday and those two lovely ladies made sure it was super special!!!! I will be stay at this property again in the near future. Highly recommend!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Omar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia only mention parking available be aware this is vallet parking
Stayed 2 nights in Sep 2023

8/10 Good

James, Boca Raton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated interior in need of a remodel. Great potential for a fabulous resort.
Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Sep 2023

2/10 Terrible

Manuel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change rooms twice… one had plumbing issues (executive suite) by the way. The 2nd one also and (executive suite) had the heavy glass shower door completely come off the hinges and nearly struck my girlfriend in my head. I had to keep it up other wise it was going to completely smash. I was so upset about all these issues that I left the hotel at 1:39 am and drove back home to Naples, Fl (2 hours) I spoke the night manager (nice guy) but he did nothing for me except say he understands and he was sorry. Never again. If anyone at Marriot would like to reach out to me my email is strength09152005@hotmail.com. Thank you. My stay was Aug 19-20.
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience
Stayed 4 nights in Aug 2023

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything

10/10 Excellent

Alejandro

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

ALEJANDRO DE LA

Stayed 1 night in Aug 2023

10/10 Excellent

Cassandra

Stayed 2 nights in Aug 2023

10/10 Excellent

Jessika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only bad thing about the hotel is the pool area, this us a 5 star hotel and this amenity should be better than the other 4 star hotels around the area
Stayed 2 nights in Jul 2023

10/10 Excellent

Bennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities of the property was great.
Stayed 3 nights in Jun 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The recreational floor was amazing ( indoor basketball, golf simulator, duckpin bowling , pool and foosball table
Stayed 1 night in Jun 2023