Ratings based on 722 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from JZ

Stay for 3 nights and first day NO room services!

Posted Mar 28, 2017
Me and my 2 friends stay for 3 nights and when we came back from outside during midnight we found out that they did NOT make up our room and we double checked that we did NOT press the "Privite" bottom. The second and third day, room cleaning sucks.
Comment from Hotel Management
May 21, 2017 by Valentina R, Hotel Management
Dear guest, thank you for choosing the JW Marriott Marquis Miami for your stay-cation in Miami. We truly appreciate your feedback and we shared your comments with our hotel staff in an effort to improve in our service. We hope to welcome you once again once your travels bring you back to this area. Sincerely, Valentin R Guest Relations Manager
3 out of 5
by Nuria

Don't be fooled by the poolview no entertainment!!

Posted Mar 21, 2017 on Hotels
While the hotel is magnificent it's a shame the main pic is of the hotel pool. The hotel pool is spacious located on the 19th floor amazing views but god forbid you would like a drink while sitting in such a spectacular area not even a vending machine. The closest bar was on the 2nd floor adjacent to a family style eatery not a cozy or fun feel with a bartender that was getting instructions on how to prepare my drink from a senior bartender right in front of us , not the nicest or most professional of service !! For that reason I don't think I will be renting there again.
Comment from Hotel Management
Mar 24, 2017
Dear Nuria, Your feedback is truly esteemed and we thank you for bringing these matters to our attention. We apologize for any inconvenience you encountered during your stay, please note that our pool attendant are trained to offer a pool dining menu at the pool, I will share your comments with all our the appropriate staff in an effort to enhance our service and offerings delivery. Sincerely, Valentina R Guest Relations Manager
5 out of 5
by A verified traveler

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
Mar 24, 2017
Dear guest, Thank you for staying with us at the JW Marriott Marquis Miami . We appreciate your feedback! Sincerely, Valentina R Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Mar 14, 2017
Pros: The staff was terrific.
Extraordinary customer service. All the staff we dealt with were terrific: helpful, friendly, went above and beyond to assist. Nice room, very clean.
Comment from Hotel Management
Mar 20, 2017 by Valentina R, Hotel Management
Dear guest, Thank you for taking the time to share your experience at JW Marriott Marquis Miami. Feedback is an essential part of our continuous enhancement, and therefore we appreciate your thoughtful review of your stay. Our staff seeks to bestow an experience of comfort, quality, and luxury complemented by JW’s renowned genuine service. It is rewarding to hear you encountered this during your time in our care. We hope to welcome you again in the future. Sincerely, Valentina R. Guest Relations Manager
4 out of 5
by Shane

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 20, 2017
Dear Shane, Thank you for staying with us at the JW Marriott Marquis Miami . We appreciate your feedback and we hope to welcome you once again in the future! Sincerely, Valentina Guest Relations Manager
4 out of 5
by Michael

Cruise

Posted Mar 6, 2017 on Hotels
Very nice hotel. Construction next door wasn't that great. But it is what it is
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Dear Michael, Thank you for staying at the JW Marriott Marquis Miami and for sharing your experience. Your rewarding observations are sincerely valuable to us, and we are overjoyed to know you enjoyed your stay at our property. We look forward to welcoming you back in the near future. Sincerely, Valentina R Guest Relations Manager
2 out of 5
by Nancy

Room was worn

Posted Mar 4, 2017 on Hotels
Room was beat up
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Nancy, Thank you for sharing your feedback regarding your recent stay at the JW Marriott Marquis Miami. Your satisfaction is very important to us, please accept our apologies for not meeting your expectation. I assure you that I have shared your concern with the entire hotel staff in order to improve our commitment to our guests. Sincerely, Valentina R Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
If you need to be downtown and ask for a room with a bay view you won't be disappointed!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017 on Orbitz
Great! Walking distance from restaurants. Location was perfect. Rooms are nice and so was the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Acommodations!

Posted Feb 20, 2017
The staff is extremely courteous and go above and beyond to make your stay an amazing experience.