Ratings based on 1,935 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Caribbean

Convenient, elegant, comfortable

Posted Jun 8, 2017
The hotel is lovely, the staff very professional and helpful and it's a convenient walk to downtown, restaurants, shops and Whole Foods. As a vegetarian I appreciate the availability of many healthy and some organic meals. The restaurant Zuma is also located downstairs and is one of my faves. A big draw for me is the Epic's Green Seal approval and use of non-toxic cleaning products. This is my choice for all my short trips to Miami.
Comment from Hotel Management
Jun 9, 2017 by Rosie, Hotel Management
Tira: WOW! What a wonderful review! We are so excited you enjoyed your stay and would choose to stay with us every time you return to Miami. We too love all the healthy food options surrounding us and could not be happier you appreciate our efforts to go green! We anxiously await your next stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jun 5, 2017
Was a very beautiful and elegant hotel. Excellent customer service. Amazing view (waterside)... Pool was clean and well kept. The only downside was room service. Although they were very nice, hamburgers were sent seared on the outside and mostly raw on the inside and the seared salmon was dry all the way through. I honestly thing the jus got confused when cooking the order.
Comment from Hotel Management
Jun 7, 2017 by Rosie, Hotel Management
Thank you for taking the time to tell us about your stay. We are so glad you enjoyed your stay and loved your amazing view! That being said, we truly apologize for your in room dining experience. That is not the typical guest expereince and we hope you can view this as an isolated incident and give us another chance to win you over in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Jun 5, 2017
Pros: restaurant, food, pool, gym
Cons: n/a
I would recommend this hotel. Overall good value for money.
Comment from Hotel Management
Jun 7, 2017 by Rosie, Hotel Management
Lena: Thank you so much for your kind review! We are so happy you were able to take advantage of all of our amenities during your sty! Please come back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
Carpet was undesirable looked old and worn. Needs to be replaced
Comment from Hotel Management
Jun 5, 2017 by Rosie, Hotel Management
Thank you for your feedback. We truly apologize we did not meet your expectations and hope you will give us a second chance in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
Great stay. Rooms were modern and very neat. The views were spectacular.
Comment from Hotel Management
Jun 5, 2017 by Rosie, Hotel Management
Thank you so much for writing us a review! We are so happy you enjoyed your view and hope to have you back and again!
5 out of 5
Recommended
for Everyone
by A verified traveler from OC California

Gorgeous hotel with outstanding views

Posted May 30, 2017
This place is Epic! The most amazing views of the city and water. Very trendy upscale hotel with A+ customer service. I will definitely be staying here next time I'm in Miami.
Comment from Hotel Management
Jun 2, 2017 by Rosie, Hotel Management
Lisa: Thank you so much for your wonderful review! A+ customer service is what we constantly strive for and we are so glad we could meet your expectations. We truly look forward to your next stay when you visit Miami!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel with great service!

Posted May 30, 2017
The Kimpton was great experience! It had a beautiful view and the staff was amazing!!
Comment from Hotel Management
Jun 2, 2017 by Rosie, Hotel Management
Thank you so much for your review! We are so happy you enjoyed your view and have a great experience! We love that the staff was able to make your stay amazing and truly hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great place but wait until construction is done

Posted May 24, 2017
The hotel is gorgeous, the staff is beyond fabulous, and amenities are great although the restaurants are a bit pricey for us. We had arrived well before the 4pm check in because we had gotten off a cruise ship and wanted to stay in Miami for a few days before going home. Mark at the front desk checked us in and stowed our luggage while we went to bayside to explore a bit while we waited for our room. I got a text that our room was ready almost 4 hours early! That was a great surprise and so accommodating! We got into our room and the tv remote wasn't working. When I let the bellhop know, the maintenance man was there within minutes to fix it. It took replacing some equipment but he got everything working quickly. Every single employee we encountered during our stay was outstanding! The only down side was that the hotel is doing upgrades on some of the rooms and a second set of pools - the construction began at 7am waking us up each morning which wasn't my favorite thing. I just turned on the tv to drown it out and fell back asleep but light sleepers may want to ask to be in a room as far away from construction as possible, until the upgrades are complete. Also keep in mind people live here as well, it's not strictly a hotel only, so there is a lot ..and I mean a lot of traffic in and out of the driveway so be careful when walking out of the front door.
Comment from Hotel Management
May 26, 2017 by Rosie, Hotel Management
Olivia: Reading your review made us smile from ear to ear. We love knowing how accommodating our staff was during your stay and that we were able to honor your early check-in. We also want to thank you for your feedback regarding the construction. We truly apologize for any inconvenience it had caused you. We hope to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice Hotel

Posted May 24, 2017
My husband and I travel to Miami once or twice a year. Epic is where we like to stay. It is a nice and clean hotel. They keep up very well to it. The only thing I would say is that the staff is not as friendly as they used to be from a couple of years ago. They must have changed personnel recently. I didn't feel like they were as polite as they used to be and this is especially true for the valet staff. Other than that, everything else was fine.
Comment from Hotel Management
May 25, 2017 by Rosie, Hotel Management
Adriana: Thank you for your feedback. We truly appreciate you patronage to EPIC and feel honored to welcome you back time and time again. We do however truly apologize you did not feel our staf was a freindly as usual. This is not the way we want our guests to feel and for that we are sorry! We truly hope you can view this as an isolated incident and give us another chance to give you the EPIC stay you know and love.
2 out of 5
by A verified traveler from Honduras

Noisy Hotel

Posted May 24, 2017
Pros: Location
Cons: Valet Parking!!!
Valet Parking is a mess, you have to wait 10-15 minutes every time you ask for your car at the valet parking. There is no self parking! at $39 a night taht service should be excellent and not as crapy as it is. Also they had a construction going on, they dont notify the customers, and since 9am - 6pm you could hear construction noise in your room.
Comment from Hotel Management
May 26, 2017 by Rosie, Hotel Management
Juan: Thank for submitting your feedback to us. Reading about your stay could not make us feel more disappointed. We truly apologize we did not meet your expectations. You have made some wonderful points that we will definitely be using to improve. We hope you will give us a second chance to give you the EPIC experience you deserve.