Ratings based on 669 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great hotel, excellent restaurant, good location

Posted Jan 17, 2017
Pros: Clean, modern, chic. Enjoyed Zuma (restaurant)
Very classy hotel, great pool, excellent restaurant (Zuma) with a happening bar scene. Will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from San José, Costa Rica

Great location and incredible views

Posted Jan 17, 2017
Pros: It's location is superb and Miami Downtown is so friendly and safe.
Cons: The valet parking car claim is a little bit slow sometimes.
Is very close to every way you're going, the airport when you arrive is so close, then the access to the express way is just a few blocks away, the beach and other places are within minutes, and the nightlife is right there at the hotel for fine dinning or just having a drink...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jan 14, 2017
It was nice, clean and friendly. The staff was great. Only issue was that two different days since we left late our room didn't get cleaned. We left at 1 pm. At other hotels this has never happened
5 out of 5
Recommended
for Everyone
by A verified traveler

I was very pleased

Posted Jan 6, 2017
I had a great experience, easy check in, great room and nice staff
Comment from Hotel Management
Jan 7, 2017 by Zachary, Hotel Management
Woohoo! We love this. Hope you enjoyed the city too. Come see us again soon.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great hotel

Posted Jan 3, 2017
Pros: Great location, amazing water view, comfortable room. Some cool cars and yachts parked outside always great to see. Would recommend.
Cons: Hotel require £150 dollars per night deposit which is taken from our debit card, which is excessive considering we didn't incur any charges.
Stayed for new year and great location for bayfront park pit bulls revolution. Good location to walk into brikall financial district with good bars and restaurants. Great view from water view room. Room comfortable with king bed and controllable temperature.
Comment from Hotel Management
Jan 7, 2017 by Zachary, Hotel Management
So good to hear all of this. The views really show you how breathtaking Miami is. Thanks so much for reaching out. Look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
Nice Hotel - would stay again. Good location, friendly staff, clean and quiet.
Comment from Hotel Management
Jan 7, 2017 by Zachary, Hotel Management
How wonderful! Thanks so much for reaching out to us. We are already looking forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Dec 29, 2016
Pros: Restaurant and bar staff, the room itself and the facilities
Cons: the restaurant (Area 31) wasn't very good
The hotel was great and the staff amazing - always available to help whichever dept. The reception and bar staff were particularly helpful and a pleasure to deal with. The one small negative was the restaurant (Area31). Everything else was great
Comment from Hotel Management
Dec 31, 2016 by Zachary, Hotel Management
Ray: Thanks for such great information! We love hearing all of this as it allow us to keep improving. Hopefully we get to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2016
3 nights was FABULOUS @the luxury hotel beautiful views.
Comment from Hotel Management
Dec 29, 2016 by Zachary, Hotel Management
Wonderful ! We can't wait to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Dec 25, 2016
good location, close to bay park。 water view。 nice people
Comment from Hotel Management
Dec 26, 2016 by Zachary, Hotel Management
eileen: Awesome! So glad you loved the area and our people. We like them too! See you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice staff, convienient location

Posted Dec 25, 2016
friendly staff, convenient location. Rooms are bit small and dated. A true 4 star hotel
Comment from Hotel Management
Dec 26, 2016 by Zachary, Hotel Management
Fantastic! Thanks for all of the information. Can't wait to welcome you back for another fabulous time, maybe even grab that fifth star.