Ratings based on 1,895 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel

Posted Apr 8, 2017
My wife and i flew in for a business meeting. We needed a location in this area. What a pleasant surprise the Epic was. Great view, great staff, great room
Comment from Hotel Management
Apr 10, 2017 by Rosie, Hotel Management
Richard: WOW! This is the type of review I love to see. We are thrilled you and your wife enjoyed your stay and hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm City, FL

Excellent Resort Style Hotel in Downtown Miami

Posted Apr 5, 2017
Pros: Pool, service, location.
Cons: The view from the double room (as opposed to the king rooms) was depressing. Get a water view if you can.
The Kimpton Epic was a great spot for our 3 day family get-together. The rooms are big, comfortable and clean. The location is central with lots of food and activity options nearby. The best aspect of the hotel, though, is the pool area on the 16th floor. Great service and amenities with beautiful views.
Comment from Hotel Management
Apr 5, 2017 by Rosie, Hotel Management
Thank you for your feedback! We take all our feedback very seriously so we can improve. You have made some excellent points regarding having a pet in the room and being close to the pool music. We truly apologize you were disappointed in your stay. I can assure you should you stay with us again you will have a much different experience.
3 out of 5
by A verified traveler

Posted Mar 30, 2017
There is a lot of construction near this site and hotel can be very noisy. Crowded traffic too. The air conditioner did not work.
Comment from Hotel Management
Apr 2, 2017 by Rosie, Hotel Management
Oh no! We are so sorry you did not enjoy your stay. It is true the weekends are a popular time for downtown and can create a bit of traffic. We alos apologize for the issue you expereinced with your air conditioning. I can assure you this is an isolated incident and we hope you will give us a second chance in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent view

Posted Mar 26, 2017
Pros: Everything
Cons: Nope
Location: Wonderful downtown location!
Awesome experience, one of my best stays! ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Comment from Hotel Management
Mar 27, 2017 by Rosie, Hotel Management
Thank you so much for your wonderful review! We are thrilled you had an awesome stay! Please come back again soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel.

Posted Mar 21, 2017
Thoroughly enjoyed our 3 night stay. Beautiful view of the Bay and downtown Miami from our room.
Comment from Hotel Management
Mar 21, 2017 by Zachary, Hotel Management
Thank you so much for your review. We could not be more thrilled you enjoyed your 3 night stay with us. Please come back to stay with us again soon!
3 out of 5
by A verified traveler

Posted Mar 20, 2017
Did not have a pleasant experience. Will not be back.
Comment from Hotel Management
Mar 23, 2017 by Zachary, Hotel Management
Oh no! This is not what we like to hear! Please feel free to call the hotel to discuss your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Nice and trendy hotel

Posted Mar 13, 2017
Pros: Close to business meetings
Location: Many places to dine
Did enjoy the hotel. I had not been there for a while. The restaurants are very nice and the room service is fairly quick
Comment from Hotel Management
Mar 14, 2017 by Rosie, Hotel Management
Juan: Thank you so much for your review! We are thrilled you came back to visit us and enjoyed your stay so muich! We hope we can welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Posted Mar 3, 2017
Location: Bayside Marketplace is a short walk. Brickell City Center can be reached by Metromover and likely a fairly short walk across the bridge.
This was my 2nd visit to Kimpton EPIC hotel. My 1st visit was right after it opened. This stay was just as enjoyable as the 1st time.
Comment from Hotel Management
Mar 4, 2017 by Zachary, Hotel Management
J.B.: Thank you so much for your review! We could not be happier you enjoyed your second stay with us and were able to take advantage of the great amenities downtown has to offer. We can’t wait to welcome you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Porto Alegre, RS, Brazil

Great place to stay downtown!

Posted Feb 13, 2017
Contemporary hotel in a great location downtown. Good sized and very comfortable rooms - the only downturn is the bathroom integration to the room that makes it a bit uncomfortable to share. The Zuma restaurant in the lobby is another great addition, don't miss it!
Comment from Hotel Management
Feb 16, 2017 by Zachary, Hotel Management
Bruno: Thank you for taking the time to write us a review and give us your constructive feedback. We are thrilled you enjoyed your stay but disappointed you weren’t completely comfortable with your room. We hope you will stay with us again and we can help you find the right room to ensure the best possible stay.
3 out of 5
by A verified traveler

They can do better

Posted Feb 11, 2017
They are missing a lot details in the room,,, you don't find a free botle of water , no fruits or flowers,,, no free internet and if you a car you have to pay 39 dollars by day ,,, and the room service is not so good
Comment from Hotel Management
Feb 16, 2017 by Zachary, Hotel Management
Traveler: Oh no, this is not the type of experience we want our guests to have! Each and every one of our guests are entitled to exceptional and efficient service and standards, especially regarding the convenience of having simple amenities like water always available in your room. We truly apologize for the inconvenience and will be doing what is necessary to rectify these issues immediately. We hope you will stay with us again so we can turn this around for you.