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Reviews of Kimpton Surfcomber Hotel, an IHG Hotel

4.5 out of 5
Kimpton Surfcomber Hotel, an IHG Hotel
1717 Collins Avenue, Miami Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 472 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 129 out of 1003 reviews" "
Rating 4 - Poor. 86 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. The hotel staff were friendly and very accommodating. The hotel offered a complimentary happy hour every day from 5pm-6pm. Both red & white wine and a local beer option. Provided hot appetizers samplers as well. Great location to everything.
Stayed 4 nights in Apr 2024

4/10 Poor

Sergei, Muncie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not explain why they charged my credit card $750 instead of $250
Stayed 5 nights in Apr 2024
Response from Kimberly on Apr 13, 2024
Good evening, Thank you for taking your time to give us a review. I would like to connect with you in regard to your concern about the charge. You may send us an email to talktous@surfcomber.com.

10/10 Excellent

Shelli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent! Convenient location too.
Stayed 2 nights in Feb 2024
Response from Kimberly on Apr 7, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Serina

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located and lovely pool area
Stayed 2 nights in Mar 2024
Response from Kimberly on Apr 6, 2024
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt the food in the restaurant was good, but very pricey. The service was good. The rooms were clean and housekeeping reached out many times to see if I needed anything else. Unfortunately, there was a smoker on one of the floors that vented into my room and it was if I was smoking. The management and the security handled it the best that they could but it was an awful situation since they couldn’t find out where the smoke was coming from. I would stay here again as I feel the hotel, tries to accommodate their guess the best that they can.
Stayed 3 nights in Mar 2024
Response from Kimberly on Apr 6, 2024
Hello Lisa! thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Tracey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hallways dirty Several front desk staff were un professional- lack customer service Not the same standard as other kimpton properties
Response from Kimberly on Apr 1, 2024
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Anna

Stayed 3 nights in Mar 2024
Response from Kimberly on Apr 1, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kimberly on Apr 1, 2024
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

6/10 Okay

Justin, Washington

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
This hotel was extremely dusty and the rooms are marginal at best.
Stayed 6 nights in Mar 2024
Response from Kimberly on Mar 28, 2024
Thank you for taking your time in giving us you feedback from your recent stay. Kindly accept my apologies for falling short in creating a seamless experience. We will surely take a look at these few things you mention and communicate it with the appropriate departments. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice hotel in a very desirable area. Staff excellent.
Stayed 2 nights in Mar 2024
Response from Kimberly on Mar 28, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kimberly on Apr 1, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Emilie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay.
Stayed 3 nights in Mar 2024
Response from Kimberly on Mar 28, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Constance

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kimberly on Apr 1, 2024
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Kimberly on Apr 7, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Patrick James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Mar 2024
Response from Kimberly on Mar 16, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kimberly on Mar 28, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Aaron Christopher

Stayed 4 nights in Mar 2024
Response from Kimberly on Apr 6, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Khaldoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kimberly on Mar 16, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Malini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kimberly on Mar 16, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Julia

Traveled with family
Very noisy and quite small & dated in rooms . Felt very well used . Outdoor pool area was very nice and well landscaped but wouldn’t stay there again
Stayed 1 night in Mar 2024
Response from Kimberly on Mar 4, 2024
We sincerely apologize for any inconvenience caused by the room not meeting your expectations. Your feedback is invaluable to us, and we're delighted that you enjoyed our pool area. We're committed to improving our standards and ensuring a better experience for you next time. We look forward to welcoming you back soon for a more enjoyable stay

8/10 Good

Shannon

Stayed 1 night in Feb 2024
Response from Kimberly on Feb 24, 2024
Thank you immensely for your positive review. Your feedback is incredibly valuable to us. We're committed to providing an even better experience next time you visit. We can't wait to welcome you back and exceed your expectations.

10/10 Excellent

Alexia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Kimberly on Feb 15, 2024
Thank you for the fantastic 5-star review! We're delighted that you enjoyed your recent stay with us. Your positive feedback means the world to us. Looking forward to welcoming you back soon!

10/10 Excellent

Julie

Very comfortable property
Stayed 1 night in Feb 2024
Response from Kimberly on Feb 3, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Anta

Stayed 4 nights in Jan 2024
Response from Kimberly on Feb 3, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Andreea

Disliked: Property conditions & facilities
There was extremely, extremely cold in the rooms. The rooms were not getting any heat. The entire heating/ cooling was not working
Stayed 3 nights in Jan 2024
Response from Kimberly on Feb 3, 2024
We apologize for any inconvenience caused by our heating system being unavailable due to our location. Regrettably, we failed to offer the option of a portable heater during your stay. We'll ensure better communication moving forward.

10/10 Excellent

Eleiyah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place will be back soon.
Stayed 1 night in Jan 2024
Response from Kimberly on Feb 3, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much. Front desk and pool staff were exceptionally friendly and went out of their way. Will definitely stay again.
Stayed 3 nights in Jan 2024
Response from Kimberly on Jan 21, 2024
Thank you for your recent stay and for the glowing 5-star review! We are delighted to hear that you had a positive experience. Your feedback means the world to us, and we hope to continue exceeding your expectations in the future.

8/10 Good

edward, des moines

Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Kimberly on Jan 21, 2024
Thank you for choosing to stay with us. We appreciate your trust and hope your recent visit was enjoyable. Your presence is valued, and we look forward to welcoming you back soon.

6/10 Okay

Joanne

Liked: Cleanliness
Lovely pool and great proximity to the beach It unfortunately is right next door to the SLS property which has a non stop party blasting music situation The surfcomber itself is quite noisy…. No quiet space to chill except your room If you are looking for a chill and quiet hotel…. Keep looking this isn’t it
Stayed 4 nights in Jan 2024
Response from Kimberly on Jan 21, 2024
I deeply apologize for the noise issues you experienced during your recent stay. Your comfort is important to us, and we understand the impact this had on your experience. We are actively addressing the matter to prevent future disturbances. Thank you for bringing it to our attention, and we hope to have the opportunity to provide a more peaceful stay in the future.

2/10 Terrible

Mandica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kimberly on Jan 12, 2024
Hello Mandica, Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very functional, in the middle of the very expensive hotels but offers a great value. The staff was amazing working on all locations. Front desk staff was very nice and helpful. The room was small, but had all what I needed.
Stayed 3 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Eleonora M

Stayed 4 nights in Dec 2023
Response from Kimberly on Feb 3, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Hassan, Concord

Liked: Staff & service
Ok
Stayed 4 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
Hi Hassan, thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

4/10 Poor

Julie

Stayed 1 night in Dec 2023
Response from Kimberly on Jan 12, 2024
Hello Julie, thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great location. Amazing amenities. Beautiful hotel. Awesome staff. Walkable to many activities.
Stayed 1 night in Dec 2023
Response from Kimberly on Jan 12, 2024
Hello Anonymous, thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 10 star review! Have an amazing day till next time.

6/10 Okay

Andreea, Mclean

Liked: Cleanliness
Stayed 8 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
Hello Andrea, thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Angelina

Stayed 1 night in Dec 2023
Response from Kimberly on Jan 12, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Laurie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Daniel, las vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel, staff was very accomodating. We liked the area around the hotel too. Going out for a morning run on the beach, yoga classes and lots of shopping and restaurants around.
Stayed 4 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Donald, Tulsa

Stayed 5 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff.
Stayed 2 nights in Dec 2023
Response from Kimberly on Dec 22, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kimberly on Dec 22, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 Terrible

Xianhui

Stayed 3 nights in Dec 2023
Response from Kimberly on Dec 22, 2023
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

8/10 Good

Luetfue

Traveled with partner
Liked: Cleanliness, staff & service
I was a bit nervous about some recent bad reviews, but turned out to be a really nice stay. Great location, nice lobby area with a cool & busy bar/restaurants. Staff was super nice and friendly. rooms a bit on smaller side and a bit outdated. Only watch-out is that most rooms have no views the way the hotel layout is. For a 1-2 night stay and if you score a good great I can only recommend.
Stayed 2 nights in Dec 2023
Response from Kimberly on Dec 22, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 Terrible

John

Stayed 3 nights in Dec 2023
Response from Kimberly on Feb 3, 2024
We're truly sorry to hear that your recent stay fell short of your expectations. Your feedback is invaluable, and we're committed to making immediate improvements. Thank you for bringing this to our attention.

4/10 Poor

Serena

Stayed 3 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
Hello Serena, thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Yancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kimberly on Feb 24, 2024
Thank you immensely for your glowing 5-star review! Your feedback is incredibly valuable to us. We're committed to providing an even better experience next time you visit. We can't wait to welcome you back and exceed your expectations.

10/10 Excellent

Nimish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Matthew Peter Manis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and it was close and convenient to get to the beach. Good dining options nearby as well.
Stayed 2 nights in Dec 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Kali

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the restaurants was delicious and the service around the pool was fantastic!
Stayed 3 nights in Dec 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!