Posted Feb 12, 2017
The hotel facilities were great and really has everything you need. The staff were also very nice and attentive in every area of the hotel (front desk, bellmen, beach and pool). The one drawback I felt were the rooms. Decorated well and very comfortable bed, but felt it was little dirty (pillows especially had TONS of sweat marks from years of use by guests) and the carpet seemed dusty. Washrooms also very small. We visited as a young couple, but there were lots of kids and looked like a great spot for families to get away. Very chill vibe overall.
Comment from Hotel Management
Feb 13, 2017 by Elro Roche- Guest Service Manager, Hotel Management
Thank you so much for sending us your feedback! Not everyone does, and we always want to hear how things went. It seems that we still have some room for improvement, but I am glad you noticed how great our team is! We've taken your notes in regards to the rooms, and passed them to the team to better improve! We hope to welcome you back at the Surfcomber soon :)