Ratings based on 1,278 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2016
Nice place. Nice people. Good places to eat nearby
4 out of 5
Recommended
for Families
by A verified traveler

Clean hotel nice location breakfast was bad

Posted Jan 31, 2016
Pros: Very clean rooms
Cons: Redesign your breakfast bar for the morning breakfast. And give a little more variety
The hotel was very clean and well kept. The staff was knowledgeable and was very helpful. The morning breakfast was very poorly organized .they did not give plenty of time for breakfast so there was to busy for short time.. they lack a lot there. So don't expect a good breakfast there its not there
4 out of 5
Recommended
for Everyone
by A verified traveler from bUENOS AIRES.

Muy buen hotel.

Posted Jan 25, 2016
Pros: El hotel es uno de los mejores de la cadena,Nos gusto todo.
Cons: El desayuno es agradable pero recomendaria mas variedad de productos y que el check in sea mas temprano.
Location: Esta en la zona llamada Doral,al oeste del aeropuerto internacional.En la zona no hay nada interesante.
El personal nos atendio muy bien.El hotel tiene un amplio lobby,y,jardines,el desayuno es muy bueno,Las habitaciones son muy amplias y bien equipadas.La zona es muy buena pero esta un poco alejado de los centros comerciales,es necesario tener auto,, Es un hotel para recomendar y volver.
1 out of 5
by A verified traveler

Worst service ever

Posted Jan 23, 2016
This hotel has the worst service ever. They charged me 165 for one night for one person. I called to be picked up by the shuttle and was told to instead take a 25 dollar cab to the hotel. I asked for a refund seeing as they refused to pick us up. I was refused a refund. So I paid for two hotel rooms as I had to go to another hotel for the night as I couldn't get a ride or a refund from this crap hole.
3 out of 5
by A verified traveler from Tracy, Ca

Clean but aging appearance could use remodeling.

Posted Jan 21, 2016
Pros: Location and price.
Cons: Our room needed a new chair. The upholstery had 2 holes.
Location: Location close to airport and cruise ship port makes it convenient. We only stayed 1 night.
Location close to airport and cruise ship port makes it convenient. We only stayed 1 night.
3 out of 5
by A verified traveler

Family Vacation

Posted Jan 20, 2016
Pros: Affordable
Cons: Needs updating
Upon arrival check in was decent. We arrived earlier than expected and there were no rooms available until the recommended check in time. When we finally got our room, it was decent nothing spectacular about it. Actually kind of outdated, but it served its purpose.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport.

Posted Jan 18, 2016
Pros: Clean great staff.
We ended up staying here due to a flight cancellation. We were frustrated in not reaching our destination. Staff was awesome in helping in every way. Very nice room.
2 out of 5
by A verified traveler from a

Room was warm.

Posted Jan 14, 2016
Overall room was clean and would have been fine if AC worked. Gym equipment was broke. Shuttle driver had road rage. Free breakfast was decent and they did offer shuttle sevice from airport. A little far from port if you are taking cruise.
3 out of 5
Recommended
for Families
by A verified traveler from Montreal

Convenient hotel with airport shuttle

Posted Jan 13, 2016
Pros: Find out that they had airport shuttle service. However this information was not available in the hotel's description.
Cons: Possibility to offer refrigerator to guest's rooms.
Location: Easy accessible by car. Small mall with several shops nearby (walking distance). Close to Dolphin Mall.
It was ok. Spacious rooms. However no refrigerator inside. We needed one to keep a medicine cold and this hotel did not have any to provide to guest room. There is only one general refrigerator in the front desk for guests use (not so convenient).
3 out of 5
Recommended
for Families
by A verified traveler from Quito, Ecuador

Should be better for the price payed. Or lower it

Posted Jan 4, 2016
Pros: Location near the airport and parking facilities. Quiet neighbourhood 2 queen beds, spacious room. Good for 4 people with 8 suitcases
Cons: Needs to improve: carpet on the corridors, elevator, room door, pillows Hair dryer did not work and was not replaced
Location: Several restaurants and stores near the hotel.
Good enough for overnight stay (a couple of days) That is my best reference