The "free airport shuttle" advertised and promoted as transportation from the airport to the hotel is a joke and a fraud. I was given conflicting instructions by various hotel personnel when I made my reservation, when I called a week in advance (as I was told to do to make a shuttle reservation), when I called from the airport to provide the "station number" at which we were waiting after retrieving our luggage, and when I called a second time from the airport to again request a pick-up. The only La Quinta shuttle van that we finally saw, amid a multitude of other (apparently more reliable shuttles) sped by without stopping (or even slowing down) after we'd patiently waited for an hour. We then walked, with our luggage, over the taxi area to hire a cab, where the manager there advised "Oh, yeah - our La Quinta is notorious for that - we have put many a neglected and disgruntled La Quinta customers in cabs after they were left behind - most unreliable shuttle in the area!" -direct quote. Needless to say, it pretty much put us on a terrible start, and we've quickly reassessed any future stays at La Quinta. I won't even go into the other disappointments.