Great General Manager
Posted Nov 22, 2016
I got walked for the first night of my stay. I actually was a general manager with Hilton, and then went on to work at a 5-star Resort on a private island in Australia (Hayman). I never mentioned this during my stay, because it shouldn't make a difference. It didn't.
The General Manager, Tony, responded above and beyond to recover from walking me the first night. He was very professional and delivered 5-star service.
I was there for a race at Zoo Miami, and the location was very convenient for that.
Comment from Hotel Management
Nov 25, 2016 by Tony G. , Hotel Management
Dear Valued Guest,
Thank you for sharing your experience, being in a situation as such is difficult and I wanted to make your stay stress free. I greatly appreciate your kind words and this would have not been possible with out your excellent display of patience and understanding. It was an honor to assist you with your event. We look forward to welcoming you back next year.