Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Great hotel but not for business trip

Posted Aug 28, 2015
Great hotel but not for business trip ... especially for two people traveling in the same room.
2 out of 5
by A verified traveler from c

Hôtel pour affaires

Posted Aug 27, 2015
Mauvaise, rideau cassé dans notre chambre puis le lendemain matin un nettoyage au karcher de la terrasse voisine nous a innondé et salit toute notre terrasse et les affaires qu'on y avait déposé. Aucune excuse du personnel de l'hôtel pour la gêne occasionnée. Et pour finir, ils ont oublié de nous donner un bagage. Mais hôtel nous la fait livrer a l'aéroport mais quel stress !
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Nice hotel but the service just alright. Not great. Service wasn't five star quality everything was just alright not great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Accomodating service

Posted Aug 24, 2015
Pros: Restaurant staff, staff at the entrance!
Cons: Room needs minor maintenance, drawers and cupboard doors.
Location: Easy access to downtown and Key Biscayne
We spent 5 days with our one year old at the hotel and the staff, especially in the restaurant were extremely accomodating to make sure that we could relax and enjoy our time. A huge thank you to them all!
5 out of 5
Recommended
for Everyone
by A verified traveler from statenisland ny

lived like a king

Posted Aug 23, 2015
Pros: my family and i like everything about the hotel
Location: 5 min from the stores ane 10 min from the beach
the staff was very nice and on top of there game the rooms were very clean and the staff came in at least once a day
5 out of 5
Recommended
for Families
by A verified traveler from Fairfield, California

One of the better hotels in Miami, no doubt.

Posted Aug 21, 2015
Pros: Well kept, elegant, a pleasure to stay in.
Cons: We had the double beds, but beds are on the small side, definitely NOT queen size.
Location: This hotel is right in the middle of Miami's busiest district. "Private beach"? NOT a beach, it's a Marina….that they fixed-up to appear as a beach.
Everything is top-notch, beginning with the service. Everyone of the hotel's staff is very friendly and receptive to any of your needs. We wanted to stay near the beach and "Expedia" offered this hotel as being on/near the beach. Well, it wasn't even close to the beach, so that was extremely disappointing for us. Further, the hotel is right in the middle of the busiest district in Miami; lot's of traffic (delays), construction in just about every corner, and irritated motorists constantly cutting you off. It took us almost an hour to get to a restaurant we had made reservations for, when all it should have taken was 10 minutes! Also, if you are on a set budget, do not eat at the hotel's restaurant. We payed over $90 for breakfast alone for two! Don't get the "double beds" in a room if there are three of you. They are advertised as Queen but are full-size instead. If you're going to Miami on pleasure, wait couple of months as the construction in the entire Miami business district is horrendous!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2015
really really good hotel.......... Enjoyed the stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, great location

Posted Aug 19, 2015
Staff are brilliant everyone went out of there way to help with everything. Will definitely be staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel.

Posted Aug 19, 2015
Great experience. Great customer service. Clean hotel. Amazing view. I love love this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

GORGEOUS HOLIDAYS!

Posted Aug 16, 2015
Pros: EVERYTHING
Cons: INCLUDING BREAKFAST ( ;-) )
Location: VERY CALM PLACE AND NICE !!! CLOSE TO DOWNTOWN MIAMI!
THE PLACE IS SUCH AMAZING, THE QUALITY AND THE SERVICE IS TOP (BEYOND GREAT), EXCELLENT FOOD, SUCH AN AMAZING PLACE TO VISIT AND RE-VISIT. MANDARIN ORIENTAL IS ALWAYS A GOOD IDEA!!