Ratings based on 682 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from New Jersey
Luxurious Hotel in a quiet part of MiamiPosted Nov 12, 2015
Pros: The room was wonderful, cleaned twice a day. With attention to detail. Beautiful salt infinity pool and lovely beach. Staff were friendly.
Cons: Could be more to do nearby. Hotel restaurants were expensive.
Location: The village nearby offers many different restaurants and South beach is a 20-30 min cab away. Good for walking too. The pool was great.
Great hotel, location and luxury wise. The spacious room was kept very clean with much attention to detail. Free bottled water everywhere. The pool and beach were very nice and towels were abundant. Staff including cleaners were very helpful.
for Everyoneby A verified traveler from DC
Great location but service needs to be improvedPosted Nov 10, 2015
Pros: Location and views
Cons: Installations, beginning to look old.
The invoice system was not working and I was unable to obtain my receipt. They were supposed to send it by mail the same day but I am still waiting.
for Everyoneby A verified traveler from new york
I highly recommend this hotel!!Posted Nov 8, 2015
The experience of 5 stars was totally differrent then any other hotel. The Staffs were very kind and they are open to help me whatever I asked. I am willing to stay here again!!
for Everyoneby A verified traveler from boston
Good view with all 5 star service!Posted Nov 2, 2015
The hotel itself has a very beautiful view of sky line. The staff have an incredible service mind. They treat you like you are a vip customer. The infinity pool is great and the mam made beach is awesome. I'll definitly go back to stay at the mandarin again.
for Everyoneby A verified traveler
Among the bestPosted Oct 26, 2015
Pros: Every facet is truly 5-star. Beautiful facilities kept in mint condition, superb bar and restaurants, fabulous views,perfectly appointed rooms.
Location: Walk across the bridge and you are right in the Brickell financial district. Hope on the free People Mover from there to cover all of central Miami.
Good service consists of having every employee do their jobs right. Great service, like that we received at the Mandarin Oriental in Miami involved the staff all dooing everything they should, PLUS their providing just the right amoubnt of warmth and personal attention, and knowing what you need before you even ask. Clearly the staff here have been very carefully recruited and trained, because every person who issisted us was bogh highly competent and well trained, always with a genuine smile and eagerness to please, while never intrusive. We chose the hotel for our anniversary, and this choice helped make everything more special.
for Everyoneby A verified traveler from v
We love to stay here when prices allow us.Posted Oct 15, 2015
This stay in prticular was so short we didnt enjoy the hotel at all. There was live music at night and great ambiance. Staff was corteous. Would repeat
for Everyoneby A verified traveler from Cleveland
Amazing attention to detailed servicePosted Oct 14, 2015
Cons: The birds and bird crap on the patio
Location: Azul was out of this world, Nikki beach in south beach sunday brunch was a must do.
From the first amazing moment we arrived, everyone from the door man, to the front desk, to the pool bar waiter, the room attendant, the concierge, the spa servers, the bartender at AZUL , was by far the MOST amazing attention to detailed service I have experienced. I applaud you. Thank you for making my quick get away a memory for life.
for Everyoneby A verified traveler from U.S.
Looking Tired!!Posted Oct 10, 2015
Pros: Location and Service
Cons: Pool area is small, old and soon to be run down.
I been coming here for years! I love the location and the staff BUT it's time to invest in the pool area and gym. It's needs a complete redo! I'm surprised they haven't done it sooner.
for Everyoneby A verified traveler
Posted Oct 5, 2015
Food was excellent! Great location. Would definitely stay here again when we return.
for Everyoneby A verified traveler from Yonkers, NY
Love it!Posted Oct 1, 2015
Very nice hotel. Wonderful views. Highly recommend.