Ratings based on 1,587 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Miami Biscayne

Overpriced amenities

Posted Apr 20, 2017
Nice hotel but there was a fee to use the WIFi, not to mention the parking fee was $35 per night, this was ridiculous , all hotels I stayed had free wifi. On the last day, the concierge asked us to change rooms then front desk staff told us we could stay in the same room, this was a waste of time, lack of coordination on their part.
Comment from Hotel Management
Apr 22, 2017 by Manager , Hotel Management
Dear JB, Many thanks for taking time to post your review. Please accept our apologies for not providing the outstanding service and accommodations you have come to expect from our brand. We appreciate feedback such as yours as it shows us where we need to focus on improvement. We invite you to stay with us again for a much better experience! David Cesario General Manager
2 out of 5
by A verified traveler from Canada

Too many issues to be happy

Posted Apr 9, 2017
Pros: Restaurant is good. It is clean and safe
Cons: Seems to be alot of little things needing fixing
Location: Not alot to do there - mostly for business or connecting with ships.
The hotel has an impressive lobby and the hotel clean. When you arrive the rooms are outdated and mine had a few issues. First room shower did not drain, keys did not work - moved to second room - Tv did not work, fridge door would not close. Internet was problematic with many areas of the hotel with no connection. My final bill was wrong. They were to email a new one but didn't - I had to follow up. For the price they are charging...too many issues in my opinion!
Comment from Hotel Management
Apr 11, 2017 by Manager , Hotel Management
Dear Sherry, Thank you for choosing to stay at our hotel, and we hope you will accept our apologies for not living up to your expectations, or ours. We make every effort to provide clean, comfortable accommodations and excellent service, so we regret any problems you experienced. We hope you will consider giving us another chance to provide you with the stay you should always expect from us. David Cesario General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Redmond,WA

Almost....but no deal.

Posted Apr 6, 2017
Would really like to recommend this Hotel. Great location. Nice pool. Nice rooms, and a beautiful gym and pool area. Most of the staff seemed great too. Pricey parking, but that seems par for the course. But this is where the problems started. For $29 a day, you receive a card that allows you to park and come and go as you please. After 3 days, the card did not work a single time. We asked at the front desk, but we were told that the card reader is dirty and there was nothing that could be done. Fast forward to checkout. Apparently, the card was never properly activated. Add that to the fact that we were offered a free breakfast wrap when our preference ran out and we were subsequently charged for it anyway. And, of course, we were charged for 2 bottles of water that were never used. Hard to recommend such a disorganized mess, but so will reluctantly do so. Maybe we were just unlucky.
Comment from Hotel Management
Apr 8, 2017 by Manager , Hotel Management
Dear Shari, Thank you for your feedback and for letting us know you enjoyed your stay overall. Your comments, however, let us know there are areas where we could focus attention to improve our service. We will evaluate what we can do differently going forward to avoid such inconveniences. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way. David Cesario General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern New Jersey

Overall Great Hotel!

Posted Mar 31, 2017
Pros: Staff, clean comfortable rooms, breakfasts.
Cons: Bathroom should have an exhaust fan.
Location: Location is OK. Good grocery/ liquor store PUBLIX is 2 minutes away.
Great staff, good clean rooms, nice swimming pool, location is OK. Excellent breakfasts! Hotel works like a fine-tuned machine. Overall good value for money and very good experience.
Comment from Hotel Management
Mar 31, 2017 by Manager , Hotel Management
Dear New Jerseyite, On behalf of our staff at Miami Marriott Biscayne Bay, thanks for the very nice review! We hope you will visit us again the next time you are in the area. You may want to check out our promotions, including our Stay for Breakfast package, which includes accommodations and breakfast for two. We look forward to seeing you again soon! David Cesario General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from New York

Nice hotel, 15 minutes to Miami Beach

Posted Mar 21, 2017
Pros: The fast check-in and how friendly the staff was.
Cons: To at least provide a verbal and written disclaimer regarding $250 charge on card for any incidentals. I was not notified of this charge up front.
Location: Busy area, the only way to get around to good places is by car or you can take Metro Mover. Some walking distance to shops.
Excellent service, attentive staff, nice pool, jacuzzi and pool bar. The 180 pool - bar tender was amazing, nice personality. Overall, very clean and modern. I don't have anything negative to add other than I had a good time.
Comment from Hotel Management
Mar 22, 2017 by Manager , Hotel Management
Dear Victor, We are delighted you enjoyed your time at Miami Marriott Biscayne Bay! It's great to hear that our staff was attentive; that you loved the pool, bar, and location; and found our facilities to be clean and modern! It was our pleasure having you and hope you will visit again soon. We have exciting offers and packages like our Florida Great Weekend Rates, or our Stay for Breakfast promotion including accommodations and breakfast for two at our Catch Grill and Bar! Thanks again! David Cesario General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 7, 2017
Pros: Quite easy to get to things around the area.
We were there four days. Nice location, good view of the bay. Quite except for the street noise. Good variety of restaurants within the hotel. I am very particular about cleanliness and found it okay. Staff were helpful. If you need an uber driver be sure they know the exact address and when they call to confirm be sure they have the hotel name and the address for some reason several of them could not find this location and dropped the ride.
Comment from Hotel Management
Mar 8, 2017 by Manager , Hotel Management
We are delighted you enjoyed your time at Miami Marriott Biscayne Bay! Thank you for mentioning our location, and we're happy you found it so convenient to every part of Miami. It was our pleasure having you and hope you will visit again soon. We have exciting offers and packages like our Florida Great Weekend Rates, or our Stay for Breakfast promotion including accommodations and breakfast for two at our Catch Grill and Bar. Thank you! Marcus Borman Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
the service was great. And the staff are very servicial.
Comment from Hotel Management
Feb 1, 2017 by Manager , Hotel Management
Thank you for the wonderful rating and recognition of our staff! We are thrilled you had such a memorable stay at Miami Marriott Biscayne Bay. We hope you were able to join us at our Catch Grill and Bar while you were here. On your next visit, try our world famous Citrus Scallops - definitely one of my favorites. We appreciate your fantastic feedback and look forward to serving you again! General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2017
Just a one night stay very nice view and clean room.
Comment from Hotel Management
Mar 27, 2017 by Manager , Hotel Management
Thank you for sharing about your stay at Miami Marriott Biscayne Bay, and we're so happy you enjoyed your room and private balcony with a beautiful view. We appreciate the wonderful rating and hope you will visit us again. When you return, be sure to stop by Catch Grill and Bar for daily happy hour from 4pm to 7pm and enjoy amazing drink specials! Thanks again for being our guest. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2017
Really impressed with how convenient the hotel was to downtown and the beach. Great Cuban sandwich. Great view. Hot tub could be better; not hot enough. Fun poolside bar. Great work out area.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Hi Paul, thank you for the excellent review of your stay at Miami Marriott Biscayne Bay. We're so glad you dined with at Catch Grill and Bar and enjoyed the Cuban Sandwich - it's a guest favorite! Your feedback about the hob tub is appreciated, and we'll check it out right way. We enjoyed having you and hope you will return soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 22, 2017
Great location. Right on the bay, beautiful room with view, nice quality bath items, great restaurant with outdoor seating. Only 1 mile from cruise ship. Staff was friendly and helpful.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear Maria, what an excellent review - thank you! We appreciate you being our guest at Miami Marriott Biscayne Bay and we are pleased you enjoyed our location and so many aspects of our hotel, including our friendly and helpful staff. We hope you will visit us again when you can stay longer. We have several terrific promotions like our Catch Me On The Bay package which includes a Bayview room with private balcony, $25 hotel credit per night, and two welcome drinks at Catch Grill & Bar. It was our pleasure serving you, and we hope your cruise was wonderful! General Manager