Almost....but no deal.
Posted Apr 6, 2017
Would really like to recommend this Hotel. Great location. Nice pool. Nice rooms, and a beautiful gym and pool area. Most of the staff seemed great too. Pricey parking, but that seems par for the course. But this is where the problems started. For $29 a day, you receive a card that allows you to park and come and go as you please. After 3 days, the card did not work a single time. We asked at the front desk, but we were told that the card reader is dirty and there was nothing that could be done. Fast forward to checkout. Apparently, the card was never properly activated. Add that to the fact that we were offered a free breakfast wrap when our preference ran out and we were subsequently charged for it anyway. And, of course, we were charged for 2 bottles of water that were never used. Hard to recommend such a disorganized mess, but so will reluctantly do so. Maybe we were just unlucky.
Comment from Hotel Management
Apr 8, 2017 by Manager , Hotel Management
Thank you for your feedback and for letting us know you enjoyed your stay overall. Your comments, however, let us know there are areas where we could focus attention to improve our service. We will evaluate what we can do differently going forward to avoid such inconveniences. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way.