Ratings based on 2,009 Verified Reviews

3.9 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good location and service

Posted Feb 14, 2017
Pros: Great location and outstanding customer service
Cons: Very uncomfortable bed and pillows
Location: The hotel is located near coco walk. There are a lot of great options for dinner, live entertainment on a Friday night.
The hotel smelled a little weird when we got there, the room was nice but very uncomfortable bed. The pool and bar at the rooftop were very nice.
2 out of 5
by nicholas

thete is better

Posted Feb 13, 2017 on Hotels
Worn down property. Strange "Japanese" style hot tub on balconyyou had to pay $30 to have filled up.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
The service is really good as well as the food The building required maintenance, it look totally diferent as is shown in the web side People is very nice , specially in the restaurant where the breakfast is really good
Comment from Hotel Management
Feb 8, 2017 by Jose Rico-Arango, Hotel Management
Dear guest thank you for taking the time to share with us about your recent visit to our property. We are truly happy to read that our staff was warm and welcoming and we would like to share that this year we will making upgrades to our hotel that will allow us to continue to meet and exceed our guests' expectations.
3 out of 5
by A verified traveler

Nice location in Coconut Grove

Posted Feb 2, 2017 on Hotels
Good location. Nice room and bathroom. Hotel is old but clean. I would recommend it.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jan 31, 2017
Sometimes you had to ask for things liks housekeeping, towels 2 or 3 times.
Comment from Hotel Management
Feb 3, 2017 by Jose Rico-Arango, Hotel Management
Dear guest thank you for your invaluable feedback and we are sorry to read that your request were not attended at once. We will look into this matter and will correct it as soon as possible.
2 out of 5
by A verified traveler

Posted Jan 29, 2017
Pros: Yes
Cons: Get rid of damp smell
Location: Good ,location
My room bad damp smell hard to get smell out of clothes wife had get medicine to help her breath
Comment from Hotel Management
Feb 3, 2017 by Jose Rico-Arango, Hotel Management
Dear guest we are very concerned to read about the issues that you encountered and we are looking into this matter.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
Nice location. Close to shops and restaurants. Hotel staff are super nice.
Comment from Hotel Management
Feb 3, 2017 by Jose Rico-Arango, Hotel Management
Dear guest, thank you taking the time to share with us about your recent visit to our property. We are happy to read that you enjoy the location of our property. We hope to have you back in our hotel in the near future.
4 out of 5
by Randy

Balcony issues

Posted Jan 22, 2017 on Hotels
We were in a large suite but the balcony had cement walls and no view. Like if you stepped out on the balcony, which we did not, it would a prison cell. Weirdest ever.
3 out of 5
by A verified traveler from boston

Rundown hotel in fun area of city

Posted Jan 17, 2017
My wife and I have stayed at this hotel for years and it's gotten worse. It's in the heart of Coconut Grove, which is great. But the hotel itself has seen better days. It feels old and tired. There is almost always something wrong with the rooms (2 years ago the windows wouldn't shut, last year there was a leak, and this year the thermostat was broken). That being said, the staff is always quick to try to solve the problem. The pool area has also declined. The music that is piped in is so bad that it's comical. The private cabanas each have a television, but there is no remote and you can't change the channel. You also can't close the fabric in front of the cabana for privacy. All in all, we'll probably return to this hotel because of nostalgia, and not for any other reason.
Comment from Hotel Management
Feb 22, 2017 by Jose Rico-Arango, Hotel Management
Dear Chris we cannot thank you enough for your invaluable feedback and for your loyalty to our iconic hotel. I'd like to share with you that we are very excited about 2017 and the changes that are coming to our property. Also our rooms will be receiving a face lift in 2018 and we truly hope to have the opportunity to continue to have you as one of our loyal guest.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel in the middle of Coconut Grove

Posted Jan 16, 2017
Nice hotel in the middle of Coconut Grove, part of the Coco Walk complex. Lots of nice restaurants around. Very nice interior, but definitively needs renovation - you have feel it, especially looking ate the furniture, balcony, sliding doors etc. In general - good stay.
Comment from Hotel Management
Jan 18, 2017 by Jose Rico-Arango, Hotel Management
Dear guest thank you for taking the time to share with us about your recent visit to our property. Your invaluable feedback will allow us to target certain areas that improving will help us to provide a better than expected experience.