Rundown hotel in fun area of city
Posted Jan 17, 2017
My wife and I have stayed at this hotel for years and it's gotten worse. It's in the heart of Coconut Grove, which is great. But the hotel itself has seen better days. It feels old and tired. There is almost always something wrong with the rooms (2 years ago the windows wouldn't shut, last year there was a leak, and this year the thermostat was broken). That being said, the staff is always quick to try to solve the problem. The pool area has also declined. The music that is piped in is so bad that it's comical. The private cabanas each have a television, but there is no remote and you can't change the channel. You also can't close the fabric in front of the cabana for privacy. All in all, we'll probably return to this hotel because of nostalgia, and not for any other reason.
Comment from Hotel Management
Feb 22, 2017 by Jose Rico-Arango, Hotel Management
Dear Chris we cannot thank you enough for your invaluable feedback and for your loyalty to our iconic hotel. I'd like to share with you that we are very excited about 2017 and the changes that are coming to our property. Also our rooms will be receiving a face lift in 2018 and we truly hope to have the opportunity to continue to have you as one of our loyal guest.