Ratings based on 1,986 Verified Reviews

3.9 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good location and service

Posted Feb 14, 2017
Pros: Great location and outstanding customer service
Cons: Very uncomfortable bed and pillows
Location: The hotel is located near coco walk. There are a lot of great options for dinner, live entertainment on a Friday night.
The hotel smelled a little weird when we got there, the room was nice but very uncomfortable bed. The pool and bar at the rooftop were very nice.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
The service is really good as well as the food The building required maintenance, it look totally diferent as is shown in the web side People is very nice , specially in the restaurant where the breakfast is really good
Comment from Hotel Management
Feb 8, 2017 by Jose Rico-Arango, Hotel Management
Dear guest thank you for taking the time to share with us about your recent visit to our property. We are truly happy to read that our staff was warm and welcoming and we would like to share that this year we will making upgrades to our hotel that will allow us to continue to meet and exceed our guests' expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jan 31, 2017
Sometimes you had to ask for things liks housekeeping, towels 2 or 3 times.
Comment from Hotel Management
Feb 3, 2017 by Jose Rico-Arango, Hotel Management
Dear guest thank you for your invaluable feedback and we are sorry to read that your request were not attended at once. We will look into this matter and will correct it as soon as possible.
2 out of 5
by A verified traveler

Posted Jan 29, 2017
Pros: Yes
Cons: Get rid of damp smell
Location: Good ,location
My room bad damp smell hard to get smell out of clothes wife had get medicine to help her breath
Comment from Hotel Management
Feb 3, 2017 by Jose Rico-Arango, Hotel Management
Dear guest we are very concerned to read about the issues that you encountered and we are looking into this matter.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
Nice location. Close to shops and restaurants. Hotel staff are super nice.
Comment from Hotel Management
Feb 3, 2017 by Jose Rico-Arango, Hotel Management
Dear guest, thank you taking the time to share with us about your recent visit to our property. We are happy to read that you enjoy the location of our property. We hope to have you back in our hotel in the near future.
3 out of 5
by A verified traveler from boston

Rundown hotel in fun area of city

Posted Jan 17, 2017
My wife and I have stayed at this hotel for years and it's gotten worse. It's in the heart of Coconut Grove, which is great. But the hotel itself has seen better days. It feels old and tired. There is almost always something wrong with the rooms (2 years ago the windows wouldn't shut, last year there was a leak, and this year the thermostat was broken). That being said, the staff is always quick to try to solve the problem. The pool area has also declined. The music that is piped in is so bad that it's comical. The private cabanas each have a television, but there is no remote and you can't change the channel. You also can't close the fabric in front of the cabana for privacy. All in all, we'll probably return to this hotel because of nostalgia, and not for any other reason.
Comment from Hotel Management
Feb 22, 2017 by Jose Rico-Arango, Hotel Management
Dear Chris we cannot thank you enough for your invaluable feedback and for your loyalty to our iconic hotel. I'd like to share with you that we are very excited about 2017 and the changes that are coming to our property. Also our rooms will be receiving a face lift in 2018 and we truly hope to have the opportunity to continue to have you as one of our loyal guest.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel in the middle of Coconut Grove

Posted Jan 16, 2017
Nice hotel in the middle of Coconut Grove, part of the Coco Walk complex. Lots of nice restaurants around. Very nice interior, but definitively needs renovation - you have feel it, especially looking ate the furniture, balcony, sliding doors etc. In general - good stay.
Comment from Hotel Management
Jan 18, 2017 by Jose Rico-Arango, Hotel Management
Dear guest thank you for taking the time to share with us about your recent visit to our property. Your invaluable feedback will allow us to target certain areas that improving will help us to provide a better than expected experience.
2 out of 5
by A verified traveler from baltimore, md

Very loud at night.

Posted Jan 11, 2017
Can't see anything from balcony, all the smell from restaurants comes into room if door open. Tub/shower is a huge awkward step. Dangerous for some people. Room is pretty.
Comment from Hotel Management
Feb 8, 2017 by Jose Rico-Arango, Hotel Management
Dear Sandy we would like to thank you for your invaluable feedback as it will help us to improve our overall service. We are disappointed that we did not meet your expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler from st pete fl

Posted Dec 23, 2016
Pros: Nicole decorated and spacious rooms
Cons: Communication w staff.We did not get ice in ice buckets delivered
Location: We liked some of the local restaurants and the hop on hop off bus
Nice buffet breakfast.Valet parking was expensive.I enjoyed the pool and fitness room.
Comment from Hotel Management
Dec 27, 2016 by Jose Rico-Arango, Hotel Management
Dear Leslie, thank you for taking the time to share with us about your recent visit to our property as your invaluable feedback will help us to continue to improve.
3 out of 5
by A verified traveler

Nice but going downhill

Posted Dec 18, 2016
Used to stay here all the time over the past ten years. Recently, it's been getting worse. The facilities are starting to wear down - need a fixer-upper. Most notably, the food is terrible and the food staff is forgetful and slow. It took 30 minutes to get a single fruit plate. The coffee was cold. Then, with room service, we asked for two containers of coffee. They brought one. We called down and asked for another and 45 minutes later it still wasn't there. The Grove is also dying. It used to be a hotspot with lots of fun things to do. Now, it feels like a ghost town.
Comment from Hotel Management
Dec 26, 2016 by Jose Rico-Arango, Hotel Management
Dear guest thank you for your invaluable feedback and we are truly disappointed to read that your stay was not better than expected. I have contacted the director of the food and beverage department and made them aware of the issues that you encountered. We hope to have an opportunity to regain your confidence sometime in the near future as we will continue to strive to exceed your expectations.