Outdoor pool, open 11:00 AM to 6:00 PM, cabanas (surcharge)

Reviews of Mondrian South Beach

4.5 out of 5
Mondrian South Beach
1100 West Ave, Miami Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 530 out of 1226 reviews" "
Rating 8 - Good. 210 out of 1226 reviews" "
Rating 6 - Okay. 194 out of 1226 reviews" "
Rating 4 - Poor. 128 out of 1226 reviews" "
Rating 2 - Terrible. 164 out of 1226 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Anmar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very old. There are very little lighting.
Stayed 1 night in Mar 2024

6/10 Okay

Julia

Liked: Staff & service, amenities
front desk staff(victoria) was very helpful to rectify the problematic and misleading hotel description on Expedia, which stated each room has 2 rooms, which is very incorrect. The rooms were nice but not overly cleanly. I would describe it as tidy but not clean. Property seems to be worn down a bit. Shower was filthy, looks like the faucets were never ever cleaned once, soap scum and water marks everywhere. When noticing the dirty shower I asked if the front desk can send someone to come clean the room again before I had my luggage sent up, that was around 12:30pm checkin, they told me they would send someone up immediately but I would have to be out of the room so housekeeping can clean. I went for lunch and came back around 4:30 pm and when arrived to my room it still was not clean. I called again and they apologized and said they would send someone up immediately, no one came until 5:45pm. The bedding and towels had marks on them. The curtains had stains all over them. Also the AC barely worked, it was barely blowing air even at the coldest settings. Pool on the weekend was nice with great music, very much a party setting although there were kids, not really a kid friendly crowd. Asked for fresh towels the room and 2 out of 4 that were brought up has orange marks all over them. Pool towels also looked very washed out and most of them had stains.
Stayed 3 nights in Mar 2024

8/10 Good

Ava

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nicer hotel that I thought it would be. Staff was very friendly and helpful which was a plus but it was very noisy at night
Stayed 1 night in Mar 2024

8/10 Good

Ayllexus

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a little outdated and cleanliness wise, it could be better as far as the bathrooms. But overall it was a good stay for my first time in Miami. The pool was clean and the staff were very nice. Our room was cleaned while we were gone and stocked with new towels and toiletries. The food and drinks in the room are overpriced, I would buy your items outside and bring them back to the room. But overall pretty good.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lutchman

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Valet damaged my rental car costing me over $1500 in damage Alejandro never called me back after looking at the parking videos.
Stayed 3 nights in Mar 2024

2/10 Terrible

Garry

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Gf
Stayed 3 nights in Mar 2024

10/10 Excellent

Pinchas

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it definitely gonna stay here again
Stayed 5 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 26, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience, staff was very helpful and nice. The room was better and cleaner than I expected it to be from reviews I read prior. Only thing I noticed is the walls are very thing so you can hear everything from other rooms around you.
Stayed 4 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 26, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and great pool scene. The service was amazing all around and the room was clean .
Stayed 3 nights in Mar 2024

2/10 Terrible

Jarrett R

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was horrible other than the valet. I booked a suite. The floors and tables were filthy. Some one had used the bathroom and didn't flush. I had to clean the toilet myself. I asked for another room stating i would pay if need be. I was told they were sold out. I will NEVER stay there again.
Stayed 3 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 26, 2024
Thank you for your review Jarrett I'm sorry to see that your stay had challenges. We will use your feedback to improve our system and staff. Thank you for staying with us and have an amazing day.

6/10 Okay

David

Traveled with partner
Disliked: Cleanliness
They don't clean the rooms
Stayed 2 nights in Mar 2024

6/10 Okay

Alexus

Liked: Cleanliness
!
Stayed 3 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 26, 2024
Thank you for your review. Have an amazing day and see you on your next visit

10/10 Excellent

Yedidiah, Bergenfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 26, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ivy on Mar 22, 2024
Thank you for your visit and review. We're happy to see that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best pool setting
Stayed 3 nights in Mar 2024
Response from Ivy on Mar 21, 2024
Thank you for your visit and review. We're happy to see that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Folana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at this property! Clean, beautiful pool area and friendly staff! Room was beautiful and clean but the bed was EXTREMELY uncomfortable.
Stayed 3 nights in Mar 2024
Response from Ivy on Mar 21, 2024
We're thrilled to see that you had a great time! Thank you for staying with us and for sharing your review. We hope to see you again soon.

2/10 Terrible

Erik

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Everything nice except the dirty rooms and the bad service. Called front desk for 20 minutes straight with no answer. Stains everywhere in the room. What is the cleaning fee for when its not clean?
Stayed 3 nights in Mar 2024
Response from Ivy on Mar 21, 2024
Our most sincere apologies for the inconveniences experienced during your visit. Your feedback is appreciated and will be addressed with our staff.

8/10 Good

Kalli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ivy on Mar 21, 2024
Thank you for visit and review. We're happy to see that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Latonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this place i will b comin back
Stayed 3 nights in Mar 2024
Response from Ivy on Mar 21, 2024
Thank you for your visit and review. We're happy to see that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chill experience. Helped by the kind staff and house music playing everywhere.
Stayed 7 nights in Mar 2024
Response from Ivy on Mar 21, 2024
Thank you for staying with us and for sharing your review. We're happy to see that you enjoyed your visit. We hope to see you again soon.

6/10 Okay

Vijay, Austin

Business traveler
Very robotic service, no personal touch. No effort to make you welcome apart from one or two staff
Stayed 2 nights in Mar 2024
Response from Ivy on Mar 21, 2024
Our apologies if you did not feel welcome. Your feedback will be addressed with our staff.

8/10 Good

Hernan

Liked: Cleanliness, staff & service
The pool and the environment was upbeat and friendly
Stayed 2 nights in Mar 2024
Response from Ivy on Mar 21, 2024
Thank you for your visit and review. We're happy to see that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Valerie

Liked: Staff & service
The location of the hotel is a Bay which is beautiful.. Nice to watch the boats and beautiful sunsets. The music from the swimming pool area and restaurant is really loud and. annoying. I could hear it in my room on the 4th floor. The restaurant plays music until 10:00pm every night. So, if you are looking for a quiet, relaxing hotel the Hotel Mondrina is not for you.
Stayed 4 nights in Mar 2024
Response from Ivy on Mar 15, 2024
Thank you for your visit and feedback. Our apologies for any inconvenience experienced during your stay.

10/10 Excellent

Kenneth O

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the top was incredible
Stayed 2 nights in Mar 2024
Response from Ivy on Mar 14, 2024
Thank you for your visit and feedback. We're happy to see that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Jeandre

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with my experience.
Stayed 3 nights in Mar 2024
Response from Ivy on Mar 15, 2024
Thank you for your visit and feedback. We're happy to see that you enjoyed your stay. We hope to see you again soon.

4/10 Poor

DREAMZ

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
TOOK FOREVER TO REFUND DEPOSIT. FOOD WAS HORRIBLE. POOL WAS VERY ATTRACTIVE AND THE SCENERIO WAS BEAUTIFUL
Stayed 2 nights in Mar 2024
Response from Ivy on Mar 14, 2024
Thank you for your visit and feedback. Our apologies for any inconvenience experienced during your stay. Please note that on our end, any extra holds on the credit cards are released at check out however the process can 7 to 10 business days for that to be reflected on your end (depending on your bank). For international cards, it can take a bit longer (again depending on your bank).

2/10 Terrible

Feliz, lawrence

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty hotel and room Staff is very kind and helpful But the whole hotel is old/ ugly outdated dirty , awful bed
Stayed 1 night in Mar 2024
Response from Ivy on Mar 14, 2024
Thank you for your visit and feedback. Our apologies for any inconvenience experience. Your comments will be addressed with our team.

2/10 Terrible

Marcelo

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
very expensive and offers almost nothing
Stayed 3 nights in Mar 2024
Response from Ivy on Mar 14, 2024
Thank you for visit and feedback.

10/10 Excellent

Nakiesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly. And property was very clean and smells great.
Stayed 2 nights in Mar 2024
Response from Ivy on Mar 14, 2024
Thank you for your visit and feedback. We're happy to see that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Matthew, Los Angeles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 3 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 9, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Anastasiia

Liked: Cleanliness, property conditions & facilities
Had a wonderful stay! Great service, great crowd. Met some great people. Location is the best thing! Everything is so close.
Stayed 5 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 9, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Tal

Stayed 3 nights in Mar 2024

8/10 Good

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place conveniently located,
Stayed 5 nights in Mar 2024
Response from Ivy on Mar 8, 2024
Thank you for staying with us and for your review. We're happy to see that you enjoyed your visit. We hope to see you again soon.

8/10 Good

Cary, H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, spacious room (suite) but not the cleanest. Couch was full of stains and the floors dirty. Great soft towels.
Stayed 3 nights in Feb 2024
Response from Ivy on Mar 8, 2024
Thank you for staying with and for your review. Our apologies for the inconveniences experienced. Your feedback will be addressed with our staff. We hope to see you again soon.

10/10 Excellent

Torina

Stayed 4 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 26, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Aleksandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, friendly stuff, helpful,everything is made for guests convenience . Excellent experience
Stayed 2 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 5, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was nice
Stayed 2 nights in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 5, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

2/10 Terrible

Manveer

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth it
Stayed 3 nights in Feb 2024
Response from Marc Reid Director of Guest Experience on Mar 5, 2024
Thank you for your feedback we appreciate it and we are sorry to hear that you did not enjoy your stay.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who went above and beyond to ensure my stay was great
Stayed 1 night in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 5, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean friendly staff. Nice pool. Highly recommend it
Stayed 3 nights in Feb 2024
Response from Marc Reid Director of Guest Experience on Mar 5, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

4/10 Poor

Kenneth

Disliked: Cleanliness, property conditions & facilities
Facilites are getting old and tired. Not family friendly. Ok for rowdy March Break types.
Stayed 1 night in Mar 2024
Response from Marc Reid Director of Guest Experience on Mar 5, 2024
Thank you for your feedback we appreciate it and we are sorry to hear that you did not enjoy your stay.

6/10 Okay

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ivy on Mar 22, 2024
Thank you for your visit and review. We hope to see you again soon.

10/10 Excellent

Aryeh

Liked: Property conditions & facilities
There is nothing I did not like about this hotel I came out for vacation to Detoxify and relax And thank god I got it all I will definitely come back This is my hot spot now Thank you to all the crew fir everything Front desk Door, Valet Dining Pool House keeping And oh boy the spa! See you next time
Stayed 7 nights in Feb 2024
Response from Ivy on Feb 29, 2024
Thank for your visit and for your review. We're thrilled to see that you had a great time. We hope to see you again soon.

10/10 Excellent

Anhtrang

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is stunning. We had the one bedroom suite with the bay view balcony. Absolutely beautiful and spacious. The pool is heated and the day beds have a modern chic feel. Only thing is, they need to update the carpets and clean the couches in the living room area, there are stains on them and it feels gross. The cleaners should vacuum and dust off the dirt around the room. Bathroom is a little small but still nice.
Stayed 4 nights in Feb 2024
Response from Ivy on Feb 29, 2024
Thank you for your visit and feedback. We're happy to see that your overall experience was a good one. Our most sincere apologies for the inconveniences experienced with the room. Your feedback is very important to us and will be addressed with our staff

10/10 Excellent

Kevin

Stayed 3 nights in Feb 2024
Response from Ivy on Mar 21, 2024
Thank you for your visit and review. We're happy to see that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Johnross, East orange

Stayed 2 nights in Feb 2024
Response from Ivy on Mar 21, 2024
Thank you for visit and review. We're happy to see that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Steve

Stayed 1 night in Feb 2024
Response from Ivy on Mar 21, 2024
Thank you for visit and review. We're happy to see that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 3 nights in Feb 2024
Response from Ivy on Feb 29, 2024
Thank you for staying with us and for your review. We're happy to see that you enjoyed your visit. We hope to see you again soon.

6/10 Okay

Moshe

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Ivy on Mar 21, 2024
Thank you for your visit and review. We hope to see you again soon.

4/10 Poor

Sandra

Stayed 3 nights in Feb 2024
Response from Ivy on Mar 21, 2024
Our apologies for any inconvenience experienced during your stay