Ratings based on 183 Verified Reviews

2.8 out of 5
52% of guests recommend
3.0 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Pictures are accurate of motel

Posted Feb 6, 2017
I will not stay here again. It was 10 mins from South Beach but wasn't n the best neighborhood. It was cheap the only thing that it had going for it. Beds were not comfy. TV didn't work that great got 1 channel and it went in and out. The floor was gross the breakfast was cereal and bagels nothing to brag about
Comment from Hotel Management
Feb 8, 2017 by Management, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Wheeling,IL

very nice, clean, friendly

Posted Jan 30, 2017
Pros: every thing
Cons: we did not find any wrong things that would be improved, people very welcome, friendly, room is clean, bed is good , breakfast good, location good.
Location: Location good, many restaurants: sushi across the street, donkey donuts, italian, american
Good service at the desk. Host is very polite. We checked in much earlier with out of a problem. Good breakfast
Comment from Hotel Management
Feb 1, 2017 by Management, Hotel Management
Dear Valda, Thank you for your review. We are really happy to know that you enjoyed your stay. We work hard to make our guests happy and appreciate your feedback! Sincerely, Management
2 out of 5
by A verified traveler

Get what you pay for ..

Posted Jan 19, 2017
Not waking distance from the beach. Not apt of restaurants close by. Someone stole my sneakers while I had them drying and front desk clerk pretended to not speak English when I asked about it ! Also they kept my deposit. It was a smoking free room. I thought i had a smoking room. That was a misunderstanding on my part.
Comment from Hotel Management
Jan 25, 2017 by Management, Hotel Management
Dear Alex, Tahnk you for taking the time to complete our online survey. Next time you are in the area we can recomend you restaurants walking distance to our property. Unfortunatelly, we are not responsible if you left your shoes outside drying. About the fee for smoking, we explained to every guest that we are 100% non smoking property, and if you smoke in the room we charge a fee. Unfortunatelly you smoke. Sincerely, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, easy to go to anywhere!

Posted Jan 7, 2017
Nice hotel, very nice location, easy go to anywhere!
Comment from Hotel Management
Jan 18, 2017 by Management, Hotel Management
Dear Guest, Thank you for your review. We are really happy to know that you enjoyed your stay. We work hard to make our guests happy and appreciate your feedback! Sincerely, Management
1 out of 5
by A verified traveler from Melbourne

Honeymoon nightmare

Posted Dec 17, 2016
Pros: Nothing
Cons: Room cleanliness, staff member actions.
Location: 30 minutes to Miami Beach, 20 from Airport. A few restaurants near-by.
My wife and I checked in to the Motel Bianco at 11:00pm. Our room smelt like mould and vomit! We attempted to air out the room by opening up the windows and door but this didn't work. We then asked to be moved to another room but this request was denied by the staff at the time. Instead, a staff member came into the room with a disinfectant liquid and splashed it around the corners of the room and cupboards. They also carelessly splashed some close to power points! The staff member then proceeded to spray more disinfectant throughout the room that caused us both to get headaches. We decided to tough out the night and leave in the morning. There was a new receptionist in the morning and we demanded to get a refund for the remaining 2 nights we had booked. After telling the receptionist about the staff members actions over night they appeared mortified and happily approved our request. This motel is a fair distance from Miami beach and the airport. The breakfast was average (cereals, waffles, coffee, juice). We didn't expect this motel to be 5 star accomodation but would've hoped for a clean and tidy room. Spend a few extra bucks and stay closer to the action!
Comment from Hotel Management
Dec 22, 2016 by Management, Hotel Management
Dear Wes, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management
1 out of 5
by A verified traveler

Don't stay here

Posted Dec 14, 2016
Pros: nothing
Cons: all of the above listed items
Location: location ok
No wash cloths, no hand towels, mattress lumpy [springs poking in back], TV didn't work, electric outlet in bathroom useless,no cups to drink from, no clock, they ran out of food @ continental breakfast. no hot water for tea,
Comment from Hotel Management
Dec 17, 2016 by Management, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management
1 out of 5
by A verified traveler

Bad room service

Posted Dec 5, 2016
Asked maid if she could come back in 10 min to do room service and she replied "No, I am not coming back!" Told her I needed clean towels and she did not even drop some off! For my second day there !
Comment from Hotel Management
Dec 9, 2016 by Management, Hotel Management
Dear Guest, Thank you so much for bringing this to our attention. We offer our sincere apologies for the challenges you faced. I assure you that customer commitment is first and foremost to us, and that we will do all we can to make this right for future guest. Sincerely, Management
2 out of 5
by A verified traveler

Old renovated motel not convenient location.

Posted Dec 5, 2016
My biggest complaint is that the room was dirty. Long black hairs everywhere. The TV remote is issued to you at the front desk during check in but did not work with the tv in the room and we were unable to use tv during the stay. Uncomfortable bed. No amenities-no hand towels or wash clothes, no hair dryer or iron, no glasses to use. The soap provided had broken seals and appeared to have already been used.
Comment from Hotel Management
Dec 9, 2016 by Management, Hotel Management
Dear Guest Thank you for taking the time to share your review, though I am very sorry to hear that your recent experiences did not meet your expectations. We would welcome the opportunity to address your concerns in further detail if you'd like to contact us directly. Sincerely, Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Motel! Clean & close to the beach.

Posted Sep 20, 2016
Pros: They serve a good breakfast in the morning ... The internet is super fast.
Location: It's close to everything, restaurants nearby, shops to buy, etc.
It's clean and they serve a good breakfast in the morning ... The internet is super fast. It's close to everything, restaurants nearby, shops to buy, etc.
Comment from Hotel Management
Dec 14, 2016 by Management, Hotel Management
Dear Guest, Thank you for your review. We are happy to know that you enjoy our fast internet, breakfast and more. Please let us know when you are planning to come back and we will be more than happy to accomodate you with the same high quality service you experienced in your recent stay. sincerely, Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2016
My only issue was that the hotel room I was in had roaches a couple were crawling across the bed
Comment from Hotel Management
Dec 14, 2016 by Management, Hotel Management
Dear Guest, We're sorry to hear about your pest problem. I can assure you the incident is very rare. we are very pleased to report the hotel is exterminated every month by a third-party company to confirm with 100 percent certainty the absence of any pests. Please contact me directly if you have any questions or concerns. Sincerely Management