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Reviews of National Hotel, An Adult Only Oceanfront Resort

4 out of 5
National Hotel, An Adult Only Oceanfront Resort
1677 Collins Ave, Miami Beach, FL

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 816 out of 1439 reviews
5 - Excellent 57%
Rating 4 - Good. 352 out of 1439 reviews
4 - Good 24%
Rating 3 - Okay. 159 out of 1439 reviews
3 - Okay 11%
Rating 2 - Poor. 59 out of 1439 reviews
2 - Poor 4%
Rating 1 - Terrible. 53 out of 1439 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant. I really enjoyed their burger and pina coladas. Dinner and breakfast could have been better.
Stayed 3 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 22, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lo mejor del hotel es la piscina y la ubicación del hotel, cerca de restaurantes y centro comerciales, pero en general buena la estadía
Stayed 4 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 22, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about the hotel
Stayed 2 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 18, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique pool
Stayed 5 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 17, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 2 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 16, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Luis Bonillo. Front Office Manager on Jul 23, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and welcoming place
Stayed 3 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 12, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained circa1939 Historic hotel. Great place to stay in South Beach.
Stayed 7 nights in Jul 2021

4/5 Good

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 18, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean
Stayed 1 night in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 9, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, personal, and friendly.
Stayed 3 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 9, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is beautiful and we got to check-in early without any problems. The pools are beautiful and I love the quick access to the beach however I have to give this place 4 out of 5 because there is no microwave in the entire hotel for guest to use. This was disappointing as we often wanted to bring leftovers back to our room to enjoy later. Also, there is no variety in the type of music they played at the pool, I tried to request a song and they said no due to hotel policy. The hotel entertainment lacked as well. Often times there was nothing to do when it was raining outside and we had to say inside the hotel. There was entertainment at the bar 1out of the 5 nights we stayed there.
Stayed 5 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 7, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am sorry that you missed our live entertainment, on Thursday nights we have Flamenco nights, Friday Latin Music, and Saturday Victor on the piano, next time for sure you will enjoy it. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything . everyone was nice . cleaness was good.
Stayed 3 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 6, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, friendly and kind staff. Very attentive with us. Love the experience, will definitely recommend this Hotel.
Stayed 1 night in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 6, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The staff was amazing and willing to help with a couple of issues we ran into. Definitely made our trip even better. The facilities were immaculate and their private area on the beach was perfect for relaxing and enjoying the Miami heat. Will definitely be coming back as soon as possible.
Stayed 2 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 6, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at The National Hotel. We loved the upscale, deco feel of the property. The staff were so friendly and helpful. The room was nice and the beds were comfortable. The bathroom was somewhat small, but was well-appointed. The food and beverages were great and the location was really convenient. We would definitely stay there again!
Stayed 2 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 6, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 6 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 6, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

3/5 Okay

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed the stay and most of the staff. Upon checkout I left wallet in my room. The housekeeper denies seeing my wallet I had to cancel bank cards, almost miss my flight due to leaving driver license on top of the 5k I had in cash in my wallet. I called the resort and no one seems to be able to find it. However the housekeeper sure is going to have a grand experience! Not sure if I will choose to stay here again. The way I was responded to about my wallet just doesn’t sit well with me.
Stayed 3 nights in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 6, 2021
Dear guest, We are so appreciative of you taking the time to write and share your honest and sincere feedback on The National Hotel. I’m disappointed to learn that your stay did not live up to your expectations. This is unusual as we certainly pride ourselves in providing our guests with a most comfortable and enjoyable experience. We will be conducting further investigations. We have discussed the recent aspects of your experience with the appropriate managers to prevent further guest dissatisfaction. Once again thank you for your feedback. We truly hope that you will allow us another opportunity to show you a true National Hotel experience. Sincerely,

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No kids screaming is a plus, long pool which spreads out the space where you want to relax, basically on the beach, close to stores and close enough to Ocean Dr for around $9 uber.
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 5, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

1/5 Terrible

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms too small ! Too many fees! Thank you
Stayed 5 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 4, 2021
Dear traveler, I am disappointed to see that we have not met your expectations during your recent stay with us. Outstanding customer service means the world to us, and we strive to provide this to every guest. On behalf of the entire National Team I would like to extend our deepest apologies for the service you received during your stay with us. I appreciate your feedback on the matter and regret that our efforts were not enough to provide you with the level of comfort that we intended. It is only through the feedback such as yours, we can insure our continuous improvement. Once again thank you so very much for being our valued guest and for the feedback. We would love to welcome you back to give us another chance. Sincerely,

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Luis Bonillo. Front Office Manager on Jul 13, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 3, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Pool side suite was amazing n overall a good stay
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 3, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Stayed 4 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 13, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 12, 2021
Dear traveler, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a gorgeous beach and top restaurants nearby, bold but tasteful decor, and a very friendly pool and beach staff (Carla, Crystal, James...) all contributed to our very enjoyable stay at the National Hotel.
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 2, 2021
Dear guest, Thank you for your feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you’ve found the overall accommodations to your liking. I assure you that Carla, Crystal, and James will get the recognition they deserve for their dedicated service. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 11, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing
Stayed 4 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 2, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially, Luis Bonillo Front Office Manager The National Hotel Miami Beach

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to restaurants and shopping! Beautiful and clean hotel. The pools and bar area were AMAZING. Only drawback was the fitness center was closed.
Stayed 5 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 2, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon! Luis Bonillo Front Office Manager The National Hotel Miami Beach

5/5 Excellent

Traveled with group
Liked: Cleanliness, property conditions & facilities
I loved the hotel . However, I had an issue with my room key. It would not work so o had to go to the front desk ans get new keys. Two days later the same thing happened. The person at the front desk seemed bothered and gave me new keys. When I went to my room the keys still did not work and I had to go down stairs again. The same front desk attendant gave me a look like he didn’t believe me ans called a security guard to go with me and open my door after he took away my keys and did not give me new ones. My friend were waiting for me down stairs and when I met with them they said that the security gave the attending guys a weird look like “ this lady .” I was very offended that I felt they did not believe my room keys did not work. Why would I waste my personal time to go back and forth to get new keys or even make something up like that for that matter. Other than that it was an excellent hotel.
Stayed 5 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 2, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I apologize for the inconveniences caused by the door keys, regular procedure when keys are not working is send security to the room, just to verify if they need to change the batteries in the door lock system or it needs to be reprogram, so the guest does not waste their personal time into this issue anymore. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

4/5 Good

Stayed 5 nights in Jun 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area and grounds were amazing! The staff was genuinely friendly from the valet to the front desk to the pool staff. Will definitely stay here again!
Stayed 2 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 2, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon! Luis Bonillo Front Office Manager The National Hotel Miami Beach

3/5 Okay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The Elevator situation was simple horrible. All I wanted was to be informed that the elevators were down and what time that it would be fixed. They were closed mouth. One would think that after the collapsing of a high rise building about 30 blocks away that they would include when to notify the guest about the elevator situation, I spoke to the manager about the inconvenience as I had to check out of the hotel shortly and had to walk down 10 flights of steps with my luggage. He just shrugged his shoulders. How rude and unconsidered. I had surgery to my right ankle recently and it hurt to use those staires.😢😤
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 2, 2021
Dear traveler, I am disappointed to see that we have not met your expectations during your recent stay with us. Outstanding customer service means the world to us, and we strive to provide this to every guest. On behalf of the entire National Team I would like to extend our deepest apologies for the service you received during your stay with us. I appreciate your feedback on the matter and regret that our efforts were not enough to provide you with the level of comfort that we intended. It is only through the feedback such as yours, we can insure our continuous improvement. Once again thank you so very much for being our valued guest and for the feedback and I apologize for not calling that early in the morning as we were getting the issue fix, as we did just minutes right after the conversation we had at the desk, I applied the compensations discussed during your departure. We would love to welcome you back to give us another chance. Sincerely,

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to hang out and relax. The facilities were great and the pool kitchen had the most amazing food!
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 28, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was good overall. They have great entertainment on certain days. It’s about an 18 minute walk to Miami Beach. The room was small, but it had a nice uniqueness to it. Most of the staff provided nice service.
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 28, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon! Luis Bonillo Front Office Manager The National Hotel Miami Beach

3/5 Okay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What I like: The room & lobby are always clean and fresh. The staff was friendly & welcoming. The check in/out was smooth. What I don't like was they kept charging our credit card for no reason... the charges was $10, $300. The front desk informed us it was a mistake, but they did it again the next day. They refunds us back. But I though that was kind of weird. The Wifi could have been better. The service was slow and kept asked us to sign in every half hour.
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 27, 2021
Dear traveler, I am disappointed to see that we have not met your expectations during your recent stay with us. Outstanding customer service means the world to us, and we strive to provide this to every guest. On behalf of the entire National Team I would like to extend our deepest apologies for the service you received during your stay with us. I appreciate your feedback on the matter and regret that our efforts were not enough to provide you with the level of comfort that we intended. It is only through the feedback such as yours, we can insure our continuous improvement. Once again thank you so very much for being our valued guest and for the feedback. We would love to welcome you back to give us another chance. Sincerely,

1/5 Terrible

Traveled with group
Disliked: Staff & service
This is the fifth time I stayed here. No concierge . I wanted a boat rental . They couldn’t help. I wanted a late check out. They gave it to “other” people. We ordered food at the pool . It was over priced . Ok . We left the drinks we ordered . Margarita and pins colada .. over priced and we didn’t even drink it . Gross . I felt like my birthday was ruined . I never had an experience like this at this hotel .
Stayed 2 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 28, 2021
Dear guest, We are so appreciative of you taking the time to write and share your honest and sincere feedback on The National Hotel. I’m disappointed to learn that your stay did not live up to your expectations. This is unusual as we certainly pride ourselves in providing our guests with a most comfortable and enjoyable experience. We have discussed the recent aspects of your experience with the appropriate managers to prevent further guest dissatisfaction. I would love for you to reach out the property, so we can both get a conversation about the issues during your stay, as they are not acceptable, to get more information to avoid further dissatisfaction and to rectify what went wrong during your stay Once again thank you for your feedback. We truly hope that you will allow us another opportunity to show you a true National Hotel experience. Sincerely,

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Staff was friendly and always willing to help. The pool was amazing. We will stay here again!
Stayed 4 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 26, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay at the National and it’s become my favorite South Beach hotel. Yes, the renovation has a great style. The pool is wonderful, but the main reason to go to the National is the people. Every staff member I met from front desk to bartenders to waiters to housekeeping was incredibly helpful and friendly. Their skills go far beyond being well trained in customer service. They appear to be “family” and they happily adopted me. As a single traveler, that meant a lot to me. I look forward to the next reunion. Tip - Spend the extra few dollars and book a Cabana room. Larger, newer room with a private balcony.
Stayed 5 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 25, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in our group loved the staff. Such a warm and welcoming group of professionals. The pool service team and lobby bar were on point. The evening piano entertainment was fabulous - awesome & fun entertainer. We will definitely return.
Stayed 1 night in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 25, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

5/5 Excellent

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great visit overall. Chill atmosphere and the staff was very polite and accommodating. No complaints. Wife and I had a great stay here!
Stayed 5 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 24, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 4, 2021
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything! Beautiful hotel, staff was very friendly, no concerns at all
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 24, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely GORGEOUS! The Art Deco has been restored to its original 1930s glory. The rooms were lovely and spacious and had lovely retro decor. The staff was very kind and flexible. The pool and outdoor lounging areas are fabulous! Shopping, conveniences, and dining are all walking distance and the beach was afew steps away. It’s was a great experience! You won’t be disappointed
Stayed 2 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 23, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially,

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is right on the beach and that it is a adults only property.
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 25, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 2, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially, Luis Bonillo Front Office Manager The National Hotel Miami Beach

5/5 Excellent

Stayed 4 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jul 2, 2021
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. Once again, thank you and I look forward to welcome you back soon, Cordially, Luis Bonillo Front Office Manager The National Hotel Miami Beach

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here! The staff was extremely friendly and accommodating and the food was fantastic. I visited a few other hotels in South Beach so I'm a little biased when it comes to the pool area at the National- it's pretty small compared to the others. Again, the staff made up for it by going above and beyond with customer service.
Stayed 4 nights in Jun 2021
Response from Luis Bonillo. Front Office Manager on Jun 21, 2021
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!